Skills
CCNA, CCVP, H.323, Incident Management, QoS, Network Design, Cisco Call Manager, SIP, VoIP, Cisco Technologies, Cisco Routers, Network Architecture, CCNP, Unified Messaging, Switches, WAN, Routers, Troubleshooting, Cisco IOS, Routing, Gateway, Unified Communications, Networking, MGCP, BGP, OSPF, EIGRP
Project history
Accenture
IPT Network Engineer
02.2012 - today
? Tier 2 support Unified communication (UC), incident management team
? Resolution of trouble tickets ensuring SLA compliance.
? Troubleshoot for various types of Voice Network Problems.
? Supports the following components : CUCM 5/6.x/7.x, Cisco Unity and Cisco Call manager Express, gateways, routers, switches, IP phones and gatekeepers
? Support over 100+ Cisco clients on a range of Cisco UC products
? Interaction with onshore/offshore counterparts, clients, field engineers, other support functions, Cisco TAC, higher management levels and third party vendors as and when required with problem resolution in mind
? Reporting to offshore and onshore Managers on both day to day and long term activities
Management Consulting
10,001+ employees
HCL Comnet Systems and Services Limited
Senior Analyst Networks Engineer
08.2008 - 02.2012
? Business and Process oriented Networking Professional with Hands on experience in
Unified Communications.
? Good knowledge in Cisco Unified Communications Products including Cisco Unified CallManager,CME.
? Good Knowledge in Cisco’s unified messaging solution – Cisco Unity Server
? Good Experience in troubleshooting Cisco CallManager environments.(CUCM SDI , SDL Trace analysis)
? Good Knowledge in configuring & troubleshooting Cisco H.323 & MGCP GWs.
? Good Knowledge in configuring H.323 Gatekeepers
? Good Knowledge in configuring CAC Mechanisms
? Good Knowledge in Dial Plan designing
? Good knowledge in Implementation and Configuration of UCCX
Information Technology and Services
10,001+ employees
HCL Comnet Limited
Senior Analyst
08.2008 - 02.2012
Information Technology and Services
5001-10,000 employees
IPT Network Engineer
02.2012 - today
? Tier 2 support Unified communication (UC), incident management team
? Resolution of trouble tickets ensuring SLA compliance.
? Troubleshoot for various types of Voice Network Problems.
? Supports the following components : CUCM 5/6.x/7.x, Cisco Unity and Cisco Call manager Express, gateways, routers, switches, IP phones and gatekeepers
? Support over 100+ Cisco clients on a range of Cisco UC products
? Interaction with onshore/offshore counterparts, clients, field engineers, other support functions, Cisco TAC, higher management levels and third party vendors as and when required with problem resolution in mind
? Reporting to offshore and onshore Managers on both day to day and long term activities
Management Consulting
10,001+ employees
HCL Comnet Systems and Services Limited
Senior Analyst Networks Engineer
08.2008 - 02.2012
? Business and Process oriented Networking Professional with Hands on experience in
Unified Communications.
? Good knowledge in Cisco Unified Communications Products including Cisco Unified CallManager,CME.
? Good Knowledge in Cisco’s unified messaging solution – Cisco Unity Server
? Good Experience in troubleshooting Cisco CallManager environments.(CUCM SDI , SDL Trace analysis)
? Good Knowledge in configuring & troubleshooting Cisco H.323 & MGCP GWs.
? Good Knowledge in configuring H.323 Gatekeepers
? Good Knowledge in configuring CAC Mechanisms
? Good Knowledge in Dial Plan designing
? Good knowledge in Implementation and Configuration of UCCX
Information Technology and Services
10,001+ employees
HCL Comnet Limited
Senior Analyst
08.2008 - 02.2012
Information Technology and Services
5001-10,000 employees
Local Availability
Only available in these countries:
India
Part time vailability
