Younes y.elkasri available

Younes y.elkasri

Service designer, ITSM Specialist, Business developer

available
Profileimage by Anonymous profile, Service designer, ITSM Specialist, Business developer
  • Freelancer in
  • Graduation: Master Degree
  • Hourly-/Daily rates: 30 €/hour 240 €/day
  • Languages: Arabic (Native or Bilingual) | English (Full Professional) | French (Full Professional)
  • Last update: 24.01.2017
KEYWORDS
PROFILE PICTURE
Profileimage by Anonymous profile, Service designer, ITSM Specialist, Business developer
SKILLS

I am a confirmed ITSM Consultant, ITIL V3 certified (OSA,SD,SO) and Cobit5 , i also have a background experience as software functional architect. I care about designing amazing services that deliver value to the stakeholders, simply by keeping in mind that, a good service must deliver a solution as utility by considering the warranty aspect as well. You would hire me to: Conduct operational process assessments Road Map planning and Process Design Workshops. Develop IT Service Management options and recommendations tailored to specific environments Assist in the development and implementation of ITSM solutions using best practices frameworks such as ITIL, COBIT lead operational process improvement projects and implement IT best practices Analyze, develop, diagram, document and implement ITSM Operational Processes

REFERENCES
  • Business Relationship Manager / Project Manager / ITSM Consultant | EasyShair /  QuickTech
  •  
  • Business Relationship Manager / Service designer /Project Manager | Lebordeluche
    June 2014 - May 2016
  • Consultant / Trainer | FIRSTBORN Engineering / Quint Wellington Redwood Affiliate
    January 2010 - May 2014
TIME AND SPATIAL FLEXIBILITY
Internationnal scale
GET IN TOUCH

I accept the Conditions

I accept the terms of the privacy policy

Note: sending your contact request is free of charge