Keywords
Business Intelligence
Customer Relationship Management
Data Analysis
Business Analysis
Business Planning
Strategic Management
Consulting
Entrepreneurship
Marketing
Project Management
Skills
Consulting, CRM, Eloqua, RightNow, Project Management, Pre-sales, Analytics, Business Intelligence, Business Analysis, Business Planning, Business Strategy, Start-ups, Entrepreneurship, Entrepreneur, Marketing
Project history
InFact Group
Principal Consultant- CX
09.2010 - 11.2014
- Managing End to End CRM implementations cycle for customers in APAC region.
- Facilitate leaders to establish Business priorities , define key performance indicators , Process optimization, Change Management and Adoption Strategy.
- Responsible for end user training delivery design, curriculum development and online/classroom delivery
Akamai Technologies
Business Analyst - Sales & Service Operations
01.2008 - 01.2010
I worked closely with internal customers within our Global Sales, Services and Marketing organization, as well as other members of the Operations and Planning team, to provide standard and ad-hoc reporting and analysis.
Siebel CRM Report design, development and distribution; including working with customers to define requirements and translate into specifications, manipulation of raw data into presentation-quality graphs/tables, and interfacing with IT organization to provide report automation
McAfee Software Limited
Senior Analyst - Marketing Information Management team
03.2006 - 01.2008
Responsible for all operational details for the setup and execution of Marketing Campaigns. Primary responsibilities including:
> Execution of Campaigns
> Importing Lists for the use of Campaigns.
> Testing of Campaigns.
Inbound and outbound lead generation to fortune 1000 companies, qualifying potential customers, increasing awareness of Company’s product and services, maintaining information in CRM database, and handling incoming inquires.
Hewlett Packard Private Limited
Sr.Process Associate
05.2004 - 03.2006
My responsibilities include
Managing the overall exhibit support for Data integrity and Data Management for Global Solution Partner Operations Organization
Actively involved in the plan discussion with the Product Managers of various Resellers such as Accenture, Ingram Micro, Avnet, and Wall-Mart etc to set up the standard discount module.
AXA Business Services Pvt. Ltd
Associate
04.2003 - 05.2004
My responsibilities include
Maintenance of database for entire Axa Customer base in CRM system.
Export data from the CRM system,prepare MIS reports and Analyze
Principal Consultant- CX
09.2010 - 11.2014
- Managing End to End CRM implementations cycle for customers in APAC region.
- Facilitate leaders to establish Business priorities , define key performance indicators , Process optimization, Change Management and Adoption Strategy.
- Responsible for end user training delivery design, curriculum development and online/classroom delivery
Akamai Technologies
Business Analyst - Sales & Service Operations
01.2008 - 01.2010
I worked closely with internal customers within our Global Sales, Services and Marketing organization, as well as other members of the Operations and Planning team, to provide standard and ad-hoc reporting and analysis.
Siebel CRM Report design, development and distribution; including working with customers to define requirements and translate into specifications, manipulation of raw data into presentation-quality graphs/tables, and interfacing with IT organization to provide report automation
McAfee Software Limited
Senior Analyst - Marketing Information Management team
03.2006 - 01.2008
Responsible for all operational details for the setup and execution of Marketing Campaigns. Primary responsibilities including:
> Execution of Campaigns
> Importing Lists for the use of Campaigns.
> Testing of Campaigns.
Inbound and outbound lead generation to fortune 1000 companies, qualifying potential customers, increasing awareness of Company’s product and services, maintaining information in CRM database, and handling incoming inquires.
Hewlett Packard Private Limited
Sr.Process Associate
05.2004 - 03.2006
My responsibilities include
Managing the overall exhibit support for Data integrity and Data Management for Global Solution Partner Operations Organization
Actively involved in the plan discussion with the Product Managers of various Resellers such as Accenture, Ingram Micro, Avnet, and Wall-Mart etc to set up the standard discount module.
AXA Business Services Pvt. Ltd
Associate
04.2003 - 05.2004
My responsibilities include
Maintenance of database for entire Axa Customer base in CRM system.
Export data from the CRM system,prepare MIS reports and Analyze
Local Availability
Only available in these countries:
Netherlands
Available
