Occupational safety and health (OSH) Specialist / SCRUM MASTER / EHS-Manager

Operated as Root Cause Analyst in telecommunication-sector for Technical Migration Support. Coordination, documentation of faults and finding solutions have been the key-tasks.

• Designing quality and workaround processes for First and Second Level Support teams (FLS/SLS)
• Coaching and briefing to new beginners in team
• Incident fulfillment for processes and inventories on IT-systems
• Reporting about faults and incident-actions to external SLS-teams and product-owners and project management

Technologies: CRM, NGSSM-platforms, KONTES, FLEXPROD, OPDING, SMILE

Standards & Methods: ITIL, SCRUM

Consultant - Test Management, Quality Management and Test Automation for mobile apps and web-frontends 

• Designing test-plans, schedule-plans and test cases
• Designing the courses-brochures and web-blogs;
• Designing test automation processes and manual testing;

Technologies: Android Studio, APPIUM, Selenium, Jira, QUALITY ASSURANCE, TEAMMANAGEMENT, TESTING)

Standards & Methods: ISTQB, SCRUM

Consultant for Data Warehouse development ; next role as Test Analyst and leading a test team in SCRUM-projects; last role in Second Level IT-Support on customer-specific IT-systems

• Requirement-Analysis for testing methods in Scrum User Stories
• Team-leading of test team (six junior testers) in Agile projects
• Incident management on IT-systems at clients
• Designing test-plans, schedule-plans and test cases, Bug-tracking and test reporting;

Technologies: ORACLE, SQL, PENTAHO DATA INTEGRATION, QUALITY ASSURANCE, SUPPORT, TESTING, Data Analysis

Standards & Methods: ISTQB, ITIL, SCRUM