Keywords
Skills
- Seasoned Aviation Subject matter expert with 16 years' of progressive experience in training, service delivery, airline operations and PSS cutover support. Experienced in implementation of Sabre Passenger service system (PSS/CSS).
- Experienced in Global Training Delivery in Multi-Geographical cross functional environment and managing large scales training programs enabling successful implementation of the high value PSS projects.
- Possess in-depth knowledge of entire operations ranging from ensuring SLAs, SOP’s, KPI's, Process flows, Basic FTE Analysis, Team Forecasting, Workforce Analysis, Basic Matrix Reporting, Recruitment, Seat Utilization, Training, Mentoring along with preparation of training modules, streamlining recruitment process and meeting the quality standards
- Successfully handling a wide range of assignments ranging from need assessment, business process understanding, requirement mapping, participation in UAT's, transition & migration, procedure development, business process re-engineering.
- Key projects supported – Aeroflot, Etihad, JetBlue airways, Vietnam Airlines, Philippines airlines, Virgin Australia, Ethiopian Airlines, LATAM Airlines Group, Westjet, Alitalia, Air Berlin, AeroMexico, Oman Air.
- Key Skills - Airlines PSS, Reservation & ticketing, Departure control System, Training, Implementation SME, Business Process Modeling, Problem Solving, Health Checks, Gaps Analysis, Usage Gap analysis, Critical thinking, Requirement gathering.
Project history
To be provided on request
Local Availability
Only available in these countries:
India
Flexible and open to move.
