Experienced Support Manager

13 years experience in the Customer Support/Success journey.
8 years experience managing an international social media  program.
11 years of Project management experience 
Have worked with direct customer support, mainly email, phone and social media interaction.
Support/Advice to developers on User Experience, Customer satisfaction.
Q/A for retail products and Software solutions, including:
Creating and Proofreading technical documents and customer user guides for over 40 products in the UK.
Managing technical specifications for BOM (Bill of Material) lists.
Compiling technical and consumer FAQ's.

Have a keen eye for detail, meticulous attention to detail both from a technical standpoint and an end user point of view, strong work ethic, can communicate effectively with customers, high level management and programmers alike.