Gerrit Diebel not available until 12/31/2021

Gerrit Diebel

SAP CRM Consultant, Field Sales Force and Retail, Project/Program Manager for IT Projects

not available until 12/31/2021
Profileimage by Gerrit Diebel Freiberuflicher Berater im Bereich CRM, SAP CRM, Vertriebslösungen aus dem FMCG Umfeld from Darmstadt
  • 64297 Darmstadt Freelancer in
  • Graduation: Master of Business Administration
  • Hourly-/Daily rates:
  • Languages: German (Native or Bilingual) | English (Full Professional) | French (Elementary)
  • Last update: 16.08.2021
KEYWORDS
PROFILE PICTURE
Profileimage by Gerrit Diebel Freiberuflicher Berater im Bereich CRM, SAP CRM, Vertriebslösungen aus dem FMCG Umfeld from Darmstadt
ATTACHMENTS
2020 02 CV_EN_Gerrit_Diebel

You need an account to view this information.

2020 02 CV_DE_Gerrit_Diebel

You need an account to view this information.

SKILLS
SAP:
  • SAP S/4HANA
  • SAP CRM Releases 3.0, 3.1, 4.0, 2007 (6.0), 7.0, C4C
  • SAP R/3 MM, SD, FI, HR Releases 4.6B, 4.6, 4.70; SAP ECC 6.0
  • SAP XI, SAP NetWeaver 2004
  • SAP Solution Manager
  • mySAP CRM Mobile Sales/Service Releases 2.0, 3.0, 3.1
    • Mobile Service
    • Authorization Management Tool
    • Mobile Application Studio
  • mySAP Business Warehouse Releases 2.0B, 2.0C, 3.1


Software:              
  • CRM: AFS Retail Execution (afs Technologies, Phoenix) Version 4.10. – 7.0.
  • Hamilton SFA Version 1.6. bis 4.1. für Windows, Windows Mobile und Android OS (Frontend/Backend/Reporting)
  • CRM: Salesforce.com: Salescloud and Force.com Platform incl. Veeva
  • Siebel CRM
  • Sugar CRM
  • vtiger CRM
  • Emnis CRM (http://www.emnis.de/)
  • HP ALM
  • Microsoft Office: Word, Excel, Project, PowerPoint, Access
  • MS SQL Server 7 und 2000)
Web:
  • Shopsoftware: Magento, Shopware and XT-Commerce
  • MultiChannel Software Plentymarkets
  • SEO Tools: Sistrix and XOVI
  • Affiliate: Webgains and Superclix
  • CMS: Drupal
Soft skills:
  • Strong presentation and rhetoric skills
  • Decision maker
  • Service oriented
  • Proactive
  • Ability to find creative and innovative solutions
  • Outstanding capability to analyse complex business process gaps and to provide quick and efficient solutions
  • Affinity to build, analyse and interpret business data, e.g. reports
PROJECT HISTORY
  • 11/2015 - 07/2018

    • Nestlé S.A.
    • >10.000 employees
    • Consumer goods and retail
  • Project Lead in the area of CRM Marketing & Sales for international IT Rollouts
  • Implementation of CRM Field Sales Software (afs Retail Execution) incl. SAP S4/Hana and SAP BW/HANA in France, Spain, Portugal, Greece, Egypt, Romania, Serbia and Bulgaria, with an average team size of 30 people impacting more than 1000 End-users under senior management attention.

    • Develop and align project plans with all parties
    • Analyse, document and implement Sales Processes and best practices
    • Coordinate internal and third parties/vendor resources
    • Coordinate development requests for add-ons
    • Ensuring all projects are delivered on-time, on -budget and within scope
    • Plan, report and present project status to the project team and senior management (Steering Committees)
    • Perform risk management

  • 10/2014 - 10/2015

    • Nestlé S.A.
    • >10.000 employees
    • Consumer goods and retail
  • Program Manager /Project Lead SAP CRM 7.0 Implementation in Italy, Spain, Portugal, Swiss, UK, Sweden, Finland, Norway, Denmark, Ireland, Romania, Bulgaria and Russia
  • Program Manager /Project Lead SAP CRM 7.0 Implementation in Italy, Spain, Portugal, Swiss, UK, Sweden, Finland, Norway, Denmark, Ireland, Romania, Bulgaria and Russia

    • Develop and align project plans with all parties
    • Analyse and document Sales Processes and best practices.
    • Coordinate internal and third parties/vendor resources
    • Coordinate development requests for add-ons
    • Ensuring all projects are delivered on-time, on -budget and within scope
    • Plan, report and present project status to the project team and senior management (Steering Committees)
    • Perform risk management

  • 01/2014 - 06/2014

    • Merck KgaA
    • >10.000 employees
    • Pharmaceuticals and medical technology
  • Project Lead RfP for a global Salesforce.com rollout in 30 countries
    • Analyze and document global Sales Processes, define best practices and a core template for Sales Responsible.
    • Request for Proposal and Vendor selection of a global partner for offline functionalities on IPad and Win8 incl. Contract Management

  • 07/2003 - 08/2013

    • Nestlé S.A.
    • >10.000 employees
  • SAP CRM Consultant
  • // Solution Preparation

    • Identify and plan primary focus areas
    • Define objectives, scope, and priorities
    • Check Best-practice recommendations

    // Business Blueprint

    • Plan, coordinate and moderate workshops
    • Conduct business requirements
    • Identify and document FITs and GAPs

    // Realization

    • Create functional Specifications for the off- or nearshore development
    • Harmonize best practice with the business of other countries
    • Identify potential dependencies and/or issues with other markets and suggest solutions (e.g. legal requirements, business processes etc.)
    • Localization of global developments
    • Monitor and Coordinate with the development department in Vevey (Switzerland), Bratislava (Slovakia) and India Off Shore Development at IBM as well as Wipro Technologies
    • Coordinate and perform technical unit tests
    • Coordinate and perform quality assurance tests
    • Coordinate and perform integration tests
    • Coordinate and perform volume and stress tests
    • Plan, coordinate and report tickets
    • Plan and monitor Data conversion tasks

    // Cluster Preparation

    • Train the trainer and support End user Training
    • Handover to the business
    • Creation of training material
    • Definition and documentation of support processes
    • Creation of cut over plans and inform all relevant teams
    • Plan, coordinate and report Market acceptance tests
    • Create and communicate business continuity plans (BCP)
    • Create and communicate Disaster Recovery plans

    // Go Live

    • Check and coordinate status of cut over activities

    // Sustain

    • Provide Hyper Care
    • Conduct post-implementation and stabilization after cut-over
    • Securing day to day operating times
    • Review functionalities for quality assurance
    • Identification and documentation of Lessons Learned
    • Suggest Continuous improvements of developments and workflows  

    01/2013-08/2013           Nestlé Deutschland AG, Frankfurt am Main (Germany)

                                               SAP CRM Consultant

    • Design and conception of functional development specifications
    • Test and Deployment (cutover) of Usability Improvements on SAP CRM 7.01 in the area of Sales Functions

     

    07/2012-01/2013           Nestlé Österreich GmbH, Vienna (Austria)

          Project Manager / SAP CRM Consultant

          Upgrade from SAP CRM Release 3.0. to CRM 7.0.

    • Template for Out of Home Business
    • Template for Retail Business

     

    01/2012-11/2012           Nestlé Waters Germany GmbH, Mainz (Germany)

                                      Project Manager / SFA Consultant

                                      Deployment of Visicom SFA Sales Force Automation Tool on Tablet PC

    • Template for Out of Home Business
    • Design & Build Interfaces to SAP CRM and ERP R/3
    • Design & Build of Webshop solution for promotion material

     

    09/2012-10/2012           Nestlé Deutschland AG, Frankfurt am Main (Germany)

          Projekt Manager

          SAP R/3 SP19 ERP Upgrade

          End to End Processes:

    • Sales Function and Order to Cash

     

    08/2011-05/2012           Nestlé Deutschland AG, Frankfurt am Main (Germany)

          Projekt Manager

          Upgrade SAP CRM 6.0. to CRM 7.01 in the area of Sales Functions         

     

    02/2011-10/2011           Nestlé Deutschland AG, Frankfurt am Main (Germany)

    Projekt Manager

    Tangro Replacement (http://www.tangro.de/en.html)

    Decommission of Order Management Cockpit and replacement with SAP Standard functionalities in SAP R/3

     

    03/2010-08/2011           Nestlé Professional GmbH, Frankfurt am Main (Germany)

                                      Projekt Manager

          Upgrade SAP CRM 3.0. to CRM 6.0.

     

    04/2010-06/2011           Maggi GmbH, Frankfurt am Main (Germany)

    Nestlé HealthCare Nutrition GmbH, Frankfurt am Main

    Nestlé Kaffee & Schokoladen GmbH, Frankfurt am Main

    C.P.D. Cereal Partners Deutschland GmbH & Co. OHG, Frankfurt am Main

    Nestlé Nutrition GmbH, Frankfurt am Main

    Deployment of Visicom SFA Sales Force Automation Tool on Tablet PC

    • Design & Build Template for Retail Business
    • Design & Build Interfaces to SAP CRM and ERP R/3

     

    12/2009-12/2010           Nestlé Schöller GmbH, Nürnberg (Germany)

          Deployment and Development Project

    • Hamilton SFA Implementation
    • SAP CRM Indirect Order Process
    • SAP R/3 EDI Order Management

    10/2008-06/2010           Nestlé Deutschland AG, Frankfurt am Main (Germany)

    Nestle Sales Project for Schöller/Wagner and Purina/Nutrition

    Project to Optimize Sales at Nestlé together with Business Consultant Company Roland Berger

    Key Areas:

    • Field Sales new structure for the sales force, Optimize Sales
    • Key Account: Optimize of way of working, new key account positions
    • CCSD: Channel Category Sales Development

     

    03/2009-05/2010           Nestlé Deutschland AG, Frankfurt am Main (Germany)

    GBSL (Global Business Solution Landscape): Upgrade of SAP Landscape from SAP R3 Version 4.7 to ECC 6.0.

    • End to End Processes Sales Function and Order to Cash

     

    05/2009-12/2009           Nestlé Deutschland AG, Frankfurt am Main (Germany)

    Test and Deployment because of Switch GLOBE Process Integration technology from Mercator Middleware to SAP XI 7.0

     

    01/2009-11/2009           Nestlé Purina PetCare Deutschland GmbH, Euskirchen (Germany)

    Design and conception of functional development descriptions     

    Deployment of Visicom SFA Sales Force Automation Tool on Tablet PC

            • Design & Build XI Interfaces to SAP R/3 and CRM
            • Template for Retail Business

     

    03/2008-01/2009           Nestlé Österreich GmbH, Vienna (Austria)

    Design and conception of functional development descriptions     

    Deployment of Visicom Sales Force Automation Tool on Tablet PC

            • Design & Build XI Interfaces to SAP R/3 and CRM
            • Support and Integrate CallCenter Solution into SFA at Schöller AT
            • Template for Retail and Out of Home Business

     

    10/2007-09/2008           Nestlé HealthCare Nutrition GmbH, Munich  (Germany)

           Novartis Medical Nutrition, Munich (Germany)

    Design and conception of functional development descriptions

    Test and Deployment of Visicom SFA Sales Force Automation Tool on Tablet PC

            • Template for Pharmacy Industry
            • Transfer of Novartis Siebel CRM System to global SAP template

     

    01/2007-12/2007           Nestlé Deutschland AG, Frankfurt am Main (Germany)

          Design, test and migrate new Order Management Cockpit

    • Tool to handle failed orders from different sources in SAP
    • Enhancements in usability
    • Develop tool for fast order entry functionality

     

    11/2005-09/2007          Maggi GmbH, Frankfurt am Main (Germany)

    Nestlé Nutrition GmbH, Frankfurt am Main

    Nestlé Erzeugnisse GmbH, Frankfurt am Main

    Cereal Partners Deutschland GmbH & Co. OHG, Frankfurt am Main

    Nestlé Food Services GmbH, Frankfurt am Main

    Design and conception of functional development descriptions

    Deployment incl Test of Sales Force Solution Hamilton on PDA for 500 Sales Responsible

            • Deployment of CallCenter Solution SAP CRM CIC Version 3.0 for Nestlé Professional GmbH
            • Sales Template for Retail and Out of Home Business

                                     

     

    02/2006-09/2006           Nestlé Österreich GmbH, Vienna (Austria)

          Taskforce Mobile Sales Escalation Project

          Major areas of work of joint task force:

    • MSA application design (one screen for order taking only)
    • MSA application performance
    • Data inconsistency root cause analysis and resolution (esp. customer hierarchy), downgrade of CRM 4.0 functionality (DIMA)
    • Organisational points: enforce inconsistency/queue monitoring and resolution, new BP creation, ticket follow up, testing approach
    • Roll-out of MSA package containing enhancements mentioned above

     

    11/2003-11/2005          Nestlé Globe Center Germany/Austria, Frankfurt (Germany)

                                      SAP CRM Mobile Sales 3.0. Deployment Project

    • Design and conception of functional development descriptions
    • my SAP CRM introduction in collaboration between Nestle and SAP
    • Functional Leadership of Realization Teams (Tester, Super User, Technical Teams) in Germany and Austria
    • First Level Support Contact
    • Coordination of Software tests in all SAP systems (R/3, CRM, BW, APO,..)
    • Provide trainings to Super Users
    • Run regular reports, analyzes as well as presentations of the status to management
    • Definition of training strategy, realization of trainings/training strategy as well as analysis for approximately 800 sales representatives
    • Support and coordination in creation of training material
    • Ongoing knowledge transfers
    • Training and support of new team members

     

    07/2003-10/2003              Nestlé Globe Center Germany/Austria, Frankfurt (Germany)

    • Design and conception of functional development specifications for Nestlé mySAP CRM application.
    • Identification of gaps between mySAP CRM Mobile Sales Standard Application and the daily work of Nestle Sales Representatives.
    • Link between the development team in India and Nestlé employees

TIME AND SPATIAL FLEXIBILITY
at any location
GET IN TOUCH

Message:

Sender: