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Muhammad Islam

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Last update: 06.09.2022

Customer Support Specialist, Customer Bill Specialist, Telemarketer

Graduation: BBA(HONS)
Hourly-/Daily rates: show
Languages: English (Full Professional)

Attachments

Updated CV.pdf

Skills

I believe my skills, experience, knowledge, and willpower for sales will make me the best candidate for this position.
Here are some of the responsibilities I’ve held over the past 6 years:
  • Experience in selling, promoting ,and advertising products
  • Experience in customer relations
  • Exceptional verifiable talent for ensuring customer satisfaction
  • Using critical selling strategies to exceed productivity goals
  • Excellent written and verbal presentation skill
  • Experience in training new employees
I am confident that my education coupled with my relevant experience will allow me to make a substantial contribution to your company. Thank you for your consideration, and I look forward to hearing from you.

Project history

01/2014 - 12/2015
Customer Support Specialist
Tele Circuit; Cab call International

Cab call International: Team Leader (Outbound Sales Department)

Attracts potential customers by answering product and service questions; suggesting information about other
products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to
ensure resolution.

01/2012 - 12/2013
Customer Service Representative
Eventus Faction

* Manage large amounts of incoming calls

* Generate sales leads

* Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer
accounts through open and interactive communication

* Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team
sales targets and call handling quotas

* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure
resolution Keep records of customer interactions, process customer accounts and file documents

* Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Local Availability

Only available in these countries: Pakistan
Profileimage by Muhammad Islam Customer Support Specialist, Customer Bill Specialist, Telemarketer from Customer Support Specialist, Customer Bill Specialist, Telemarketer
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