* Manage large amounts of incoming calls
* Generate sales leads
* Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer
accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team
sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure
resolution Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies Take the extra mile to engage customers