Keywords
Skills
- Project management - proven ability to lead effectively teams and budget (project delivery, business development, sub-contractors negotiation)
- Functional and technical scope, Proof Of Concept, time and costs estimations
- Excellent resource management abilities - team and sub-contractors’ management, competency transfer, best practices (France and international projects),
- Delivery project on time and on budget
- Global deployment - hardware and software - planning, resources management, reporting (multiple projects on EMEA region)
- Release management (France and international projects)
- Ability to multi task effectively in all situations – change management, crisis management assistance (Harvard Principled Negotiation method)
- Technical and Functional Architecture - deep understanding of complex IS environments with proven experience is design, sizing, development, hardware and software deployment
Project history
Managing development and deployment of Sales Cloud based application, with S-Docs documents composer, integration with SAP and BI.
- Functional and technical workshops / solution validation
- Steerco preparation
- Budget management
- Internal team management
- Relations with subcontractors and partners
- Priorities management
- Reporting
- User Acceptancy Tests (scope validation and acceptancy)
Managing fusion of two different CRM applications: PerkinElmer and Cisbio, based on Salesforce Sales Cloud, to give to all commercial staff of Perkin Elmer access to Cisbio Reactive Agent business.
- Functional and technical validation
- Feasibility study
- Choice and relations with subcontractors,
- Priorities management
- Reporting
- Supervision of a team of internal consultants (front-office and back-office)
- Development of Salesforce / SAP interfaces,
- CPQ implementation
For Head of Sales France (Consumer Health and Animal Health business units), managing development and deployment of Salesforce Sales Cloud and CustomerTimes mobile solution for Life Sciences industries
- Scope validation
- Project Management
- Change Request validation and priority management,
- User Acceptancy Tests (scope validation and acceptancy)
- Dashboards & Reports development for country managers
- Deployment – planning and strategy
- Managing Business Admin team and Level 2 support,
- Subcontractors management during development and deployment process
- Transfer of best practices
- Problem solving
- Release Management
- Change management preparation for end users
Managing Airbus Group “CRM rEvolution” strategic Salesforce implementation project for Airbus Helicopters at Marignane/France
- Validation of functional and technical design (Sales Cloud, Lightning, integration, preparing next steps: Marketing Cloud, Service Cloud and CPQ …)
- Integration with existing Siebel CRM environment
- Subcontractors management during development and deployment process
- Problem solving
- Transfer of best practices
- Global deployment – planning and strategy
- Change management- “Project owner” on multiple Salesforce implementations projects
- Manager of multi-competency implementation team
- LVMH: Project Director on Service Cloud implementation (Lightning, CTI New Voice Media integration, Talend ETL)
- Thales Air Systems: Sales Cloud, Salesforce Pardot Marketing, Knowledge database
- Carboat Media: Sales Cloud, CPQ, Marketing Cloud
- Business development
- Pre-sales activities (Sales Cloud, Service Cloud, CPQ …)
- Monitoring technological advances in CRM platform evolution (private cloud technology, comparing on premise vs on demand solutions, DevOps introduction …)
- CRM Expert (architecture, integration, installation, migration, upgrade …)
- Technical and functional validation of new CRM architecture -> migration of all CRM environments (over 50 servers) to the private cloud
- Supervision of new DevOps developments for CRM platform (ANSIBLE)
Manager of Technical Consultants team in "Salesforce Digital Transformation" Business Unit in Paris
- Team and competencies development (team growing, internal training, Salesforce certification program)
- Project Management (Technical Director on Salesforce implementation projects (SFA, Service Cloud), Scrum Master (using Scrum methodology in implementation process, organising daily Scrum meetings)
- Business development
- Partnership responsibilities, with as goal for CSC France to be Salesforce.com Platinum partnerRelease Manager for all web site activities for Van Cleef & Arpels www.vancleefarpels.com
- All releases planning and deployment coordination for Production, Validation, Test environments
- Management offshore development team with releases planning and bug fixing
- Management of internal Test team
- Development and customer validation of contract documents (internal team)
- Improvement of general performances: tests and solutions
- Improvement of Security leaks
- User acceptance tests and release validation
- Responsibility of GoLive preparation and Global DeploymentManaging internal and external teams during development and deployment of IDIT (Sapiens) solution for leading Credit Insurance Company
- Implementation of new functional requirements (by editor development team)
- Development of interfaces with Group-wide applications (internal team)
- Development and customer validation of contract documents (internal team)
- Improvement of general performances: tests and solutions
- Improvement of Security leaks
- User acceptance tests and release validation
- Responsibility of GoLive preparation and Global DeploymentPreparing migration to Siebel Innovation Pack 2015
- validation environments design
- validation of installation process and migration procedures
- problem solving
- transfer of best practices.
Management and coordination of local and offshore teams (network, storage, VMware, DBA, development, Oracle technical experts), preparing deployment and performance tuning of Siebel CRM software.
Local Availability
Open to travel
Based in France
Preferred countries: France, Switzerland, Germany, UK, Spain, ...