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Marie-Helene Huvenne

available

Last update: 06.09.2022

Business Relationship Manager, Business Process Analyst, IT Business Analyst

Graduation: Business Administration, International Relations
Hourly-/Daily rates: show
Languages: German (Limited professional) | English (Limited professional) | French (Limited professional) | Dutch (Limited professional) | Spanish (Limited professional)

Attachments

CV- Huvenne Marie-Hélène Freelance.pdf

Skills

I'm a business relationship manager with a lot of experience in capturing business needs and translating them to IT. 
Building bridges between departements (also non-IT) 
And a natural feeling for business process improvements. 

I am a multifunctional profile. 

Experience in Project management, process management, SAP, customer service

Project history

05/2015 - 05/2018
Business Process Analyst (BPA)
Infrax cvba - Energy & Utilities

Assuring alignment between business processes (administration and financial) and to be the liaison between
business process and IT.
Continuous improvement of processes using LEAN techniques and monitoring KPI's.
Internal consultant for ad hoc business cases and projects such as GDPR implementation.

Key responsibilities:
- Defining and implementing new business processes triggered by strategic and organizational initiatives in
consultation with leading management.
- Business requirements analysis and translating them into projects.
- Optimization of existing (sub)processes - define AS-IS and TO-BE processes, implementing the changes
required.(LEAN - SIX SIGMA)
- Monitoring KPI's.
- Managing and leading internal projects: e.g. Data Compliance, Insourcing of services.

10/2014 - 05/2015
Team Coordinator
Wallonia - Suez Environment - Waste & Recycling

As the Team Coordinator for the Wallonia Contact center, I was responsible for initiating (start-up) and leading the
new commercial department after strategic re-organization.

Key responsibilities:
- Start-up of the Customer Contact Center for Wallonia.




- Defining processes and workflows in function of the internal reorganization of the commercial
department.
- Recruitment, training and daily management of the team (8 fte).
- Launch commercial initiatives, monitoring sales and execute BI reporting.
- Business Support with regards to the SAP implementation (Aftercare).

09/2012 - 10/2014
SAP Project Coordinator
Wallonia - Suez Environnement

SPOC for the Sales Department Wallonia during the IT- SAP Implementation project. SAP SD, CRM, WFM, FI/CO.

Key Responsibilities:
- Requirements analysis during definition phase of the project.
- Project Support mainly for the Sales department and additionally for Finance and Waste Flow
Management in Wallonia during the entire project - SAP support, Project Communication, Change
management.
- Create training materials and write appropriate technical user documentation.
- UAT testing.
- Organize and provide training for employees.
- General business support.

Additional business project: market segment expansion.

03/2012 - 06/2012
Account Manager
Spiritus. (Webservices for real estate) - SaaS

Managing customer relations, sales of product and actively participate in the creation of new products.

03/2011 - 03/2012
Associate Consultant
Quasus N.V

Business Consultant on various assignments (Insurance, Telecom and Pharma):

- Business Requirements- en process analysis.
- Project Management: Project planning and reporting.
- Test engineering: Testing new software developments at clients site.

Local Availability

Only available in these countries: Belgium
Maximum availability 4days/week. 
Location Belgium - Region Leuven-Liège but flexible if remote work is allowed 
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