Key accountabilities:
* Manage the commercial, customer and governance relationship with Sainsbury's
Bank for their Home Insurance Product.
* Lead the cross organisational support for the product trading plan - Foster
collaborating with internal and external stakeholders to identify opportunities to
develop sales across multiple channels - PCW, Online, Phone- as well as leverage
opportunity from in-store and rewards program (Nectar) campaigns and data driven
insight.
* Develop strategic initiatives to deliver commercial value to the partnership- key
example being the re-skinning of Online Quote and Buy journey, working with DLG
Digital department to enhance the customer sales journey online, targeting key
customer segments.
* Develop and influence multiple relationships internally and externally to ensure brand
strategy deliverables across a key stakeholder matrix spanning two organisations.
Key Results:
* Web Re-Skinning of online sales journey - overseeing investment £1 million in
development costs designed to generate incremental revenue by 20%.
* CEO Award for reducing complaints by introducing controls to processes that saved
over £250,000 in redress payments.
* Aligned marketing and training priorities to correct downturn in performance to
achieve the forecasted business plan.
* Led the team for 6 months when Head of Key Account position was vacant.
* Achieved 'Outstanding' rating in End of Year performance appraisals consistently.