Business Intelligence professional experienced in warehouse and user-centric dashboards design

* Gathered functional and technical system requirements
* Worked with key client stakeholders to define business processes
* Provided instructional demonstrations to clients throughout the entire project life
cycle
* Drove BPM adoption within client organizations by empowering client resource to
become self-sufficient with building process applications on their own

* Managed specialized support engineers
* Helped the team grow from two to five accounts
* Standardized operating processes for consultants in three countries
* Coordinated ticket resolution and platform stabilization for a project in the
pharmaceutical industry, which got a MicroStrategy Customer Award in 2018
* Contributed to contract extensions with customers in energy and financial
industries
* Prioritized and assigned tasks according to issue severity and team workload
* Designed data warehouse and data marts models




* Specified and implemented logical data models using MicroStrategy
* Designed dashboards focused on improving overall UX
* Contributed to report rebranding for Domtar and The Coca Cola Company
* Gave technical advice to customers and propose improvements to their BI platform
* Evaluated the impact of incoming requests and manage their scheduled attention
* Analyzed and evaluated enhancements of business intelligence projects for client
companies
* Led a support team in implementing fixes to urgent problems
* Mentored junior consultants and provided technical guidance

* Managed remote and on-site business intelligence teams
* Gathered and analyzed business requirements
* Built dashboards and decision support reports using MicroStrategy suite
* Helped validate that solutions met requirements