Profileimage by Zaki Usmani Business Analysis And Planning, Client Relationship, Presentations and Reporting from Delhi

Zaki Usmani

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Last update: 31.01.2021

Business Analysis And Planning, Client Relationship, Presentations and Reporting

Graduation: Science Graduate with more than 15 years of experience
Hourly-/Daily rates: show
negotiable, depending on project scope
Languages: English (Full Professional) | Hindi (Native or Bilingual)

Attachments

resume_business-analyst.docx

Skills

Experienced professional with expertise in Business Analysis and Planning, Product Management, CRM and Operations Management. Skilled in collaborating with all members of the organisation to achieve business and financial objectives. Instrumental in streamlining and improving process and reporting methods and implementing analytical solutions. Key team member responsible for management in numerous key areas, including all aspects of accounting, training and development and human resources. Technical proficiency in MS Office, Power BI etc

Project history

01/2021 - 01/2021
Business Analyst
Islamic Design House (< 10 employees)
Other
  • Drive profitable operations by maintaining and overseeing the budgets.
  • Executing detailed forecasting income and cost analysis.
  • Drive strategic planning through reporting and recommendations based on results.
  • Develop and implement new budgeting models and templates to address needs of different productions providing new tools for strategic planning and increased financial oversight.
  • Initiated a system of project analysis, reporting and recommendations to guide future strategic planning.
  • Manages organization expenses and costs for numerous productions and programmes with a focus of reducing negotiable expense while gaining profitability in income areas.
  • Developed systems to track trends and progress of monthly, quarterly, and yearly sales with a focus on analysis and reporting.
  • Use market research, competitive analysis, and promotional methods to establish steady growth in sales, brand awareness and profit margins.
  • Manage the stock inventory process and help in managing end to end sourcing of goods for different stores and marketplaces.

02/2014 - 02/2016
Manager Administration
Nuha Tuition Academy (< 10 employees)
Other
  • Nuha Tuition Academy was owned by me and managed by qualified and experienced teachers.
  • It offered the superior group and individual tutoring services.
  • The Academy believed in the pursuit of excellence in education and the potential of each student.
  • All the teaching resources were closely based on the existing school curriculum to enhance and complement the work currently undertaken by students in schools.
  • The Academy also provided the best quality home tuition from 6th to 12th standard.

01/2005 - 01/2013
Team Leader
Fidelity National Information Services (5000-10.000 employees)
Banks and financial services
  • Fidelity National Information Services, Inc. (or FIS) is an international provider of financial services, technology, and outsourcing services. Headquartered in Jacksonville, Florida. FIS provides payment processing and banking software services and outsourcing of the associated technology.
  • Worked as a Team Leader for Telefonica O2 UK which is a telecommunications and Internet service provider in the United Kingdom.
  • Handling a team of 25 advisers, who are responsible for handling all kinds of UK Customers telecom related queries.
  • Developed real time adherence to increase the service level from 24 hrs to 18 hrs resulting an increase of 20% in customer satisfaction.
  • Supervision of the productions floor and handling escalations from the clients within the required time.
  • Weekly calibration sessions with the Quality team to ensure the smooth functioning of the process.
  • Setting daily targets for team members and giving feedbacks for the performance of each individual.
  • Responsible for the targeted attrition percent for the team.
  • Analysed the individual performance of each team member and motivated them to perform even better.
  • Certification/Probation Appraisals for Team Members.
  • Proper leave utilization on AMS (Attendance Management Systems) for the team.
  • Monthly team meeting with set agenda and documentation for review and action plans. Compilation and computing of the monthly incentive plan for the team and sending the same to the Manager for salary purposes.
  • Conduction training sessions for various modules helpful for team members in their work. Ensure regular interaction with the Technology Team to state clear support expectations & information they would require from the client.
  • Assist the Human Resource department with recruitment by offering a client perspective of the processes & the required skill set.

Time and spatial flexibility

Delhi

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