Veeva Consultant
AstraZeneca
(Pharmaceuticals and medical technology, >10.000 employees)
Keywords
Skills
SFDC, Microsoft 365, Azure, Dynamics, Siebel, CRM, Salesforce, Veeva, Cloud, data model, data migration, Release Management, analytics, business intelligence/BI, Balanced Scorecard,, ITIL, training, Lean Six Sigma, Lean Management, program/project management, management consulting, project coaching, agile, compliance, pharma, biotech, medical, sales and marketing, service, customer satisfaction, UX, testing, exceptional project/consulting approach
Project history
07/2021
-
Present
Omnichannel optimization project.
06/2021
-
08/2021
Salesforce Sales & Service Cloud Consultant
Zalando SE
(Consumer goods and retail, 5000-10.000 employees)
Execute requirement workshops and develop user stories for CRM transformation program.
10/2020
-
05/2021
Country Deployment Lead/Veeva CRM-EM Sen. Consultant
Biotech
(Pharmaceuticals and medical technology, >10.000 employees)
05/2020
-
09/2020
Process Consultant/Interim management
Self-deployed IT Consultant, Program Manager and Coach
Support affiliate teams to define local event mgmt. process
based on global core template and solution. Guide multiple
work teams to optimize and decide business change.
based on global core template and solution. Guide multiple
work teams to optimize and decide business change.
10/2019
-
07/2020
Project & Affiliate Deployment Consultant
Biotech
(Pharmaceuticals and medical technology, >10.000 employees)
Multi country Veeva (pharma) Event Management
implementation project with a bio-technology corporation;
optimization of local business processes, requirement
development to formal test and deployments.
implementation project with a bio-technology corporation;
optimization of local business processes, requirement
development to formal test and deployments.
11/2018
-
07/2019
Project Consultant
Self-deployed IT Consultant, Program Manager and Coach
Renewable Energy Market, Salesforce Sales & Service Cloud,
analysis existing and specification of a global core solution,
development technical master data model including permission
and approval processes, data migration, interface specification,
data architect responsibility; successful roll-out for German
market, coach global team on agile project management and
Salesforce deployment strategy.
analysis existing and specification of a global core solution,
development technical master data model including permission
and approval processes, data migration, interface specification,
data architect responsibility; successful roll-out for German
market, coach global team on agile project management and
Salesforce deployment strategy.
02/2018
-
05/2018
Senior Process Manager MDM
Boehringer Ingelheim GmbH
Re-establish global MDM program for consumer customers
Lead 25+ internal and external program team, run PMO
Lead 25+ internal and external program team, run PMO
04/2015
-
12/2017
Leader CRM Service & Release Management Europe
Lilly Deutschland GmbH / Eli Lilly & Company
Ensure service availability/utilization and process optimization;
develop BI/analytics & digital capabilities,
member of European Customer Operations lead team
develop BI/analytics & digital capabilities,
member of European Customer Operations lead team
03/2012
-
03/2015
Service & Release Manager
Lilly Deutschland GmbH / Eli Lilly & Company
manage all technical, organizational, business process aspects
with global teams; consult European operations teams
establish service and release management Europe (ITIL)
with global teams; consult European operations teams
establish service and release management Europe (ITIL)
01/2008
-
02/2011
CRM Process Consultant
Lead business optimization & transformation projects, data
privacy/compliance, customer satisfaction process owner
privacy/compliance, customer satisfaction process owner
02/2007
-
12/2007
CRM IT Lead
IT responsibility for German implementation of global CRM
06/2006
-
01/2007
IT Account Manager
Lilly Deutschland
interim management IT department German affiliate
01/2004
-
06/2006
CRM Business Process Architect & Process Lead (Regional/Global)
lead customer process consultant team, PMO governance,
markets: Europe, Japan, US, medical global
markets: Europe, Japan, US, medical global
01/2003
-
12/2003
IT Consultant Demand IT / CRM Project
Europ. Midsize Affiliates
05/1999
-
12/2002
IT Consultant Demand IT & Technical Team Leader Demand IT
07/1997
-
04/1999
Senior Systems Analyst & Enterprise Data Architect
09/1994
-
06/1997
Project Leader, Unit "Public Services", Department of Justice
EDV-Beratung Dr.-Ing. Westernacher GmbH
10/1988
-
05/1995
software development & consultant
Local Availability
Open to travel worldwide
flexible and mobile
Other
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