Interim Department Manager Vendor Management, Multinational Energy DAX Company, Germany
Skills
SAP ERP, SAP R/3, SAP, ERP, ITIL, agile methods, SAP Solution Manager, Scrum, Prince2, Inventor Cloud, ServiceNow, Inventor, Cloud, Agile * Scrum, SAFe, Waterfall, PMP, IT Service Management, Vendor Management, SAP AMS, IT Sourcing
Project history
04/2022
-
09/2023
• Interim responsibility for 40 employees distributed across three teams based in Europe (Supplier
Management, Software Asset Management, and Contracting).
• Direct reporting path to the CIO for the implementation of the strategic mission, involving the carving
out of two teams (including release and transfer of employees).
• Setup and execution of an agile transformation journey, encompassing people change aspects.
• Preparation and execution of the carve-out, which included the development and implementation of
a people change management strategy.
• Process gap analysis, identification of relevant processes, and creation and execution of a Process
Improvement Strategy with a focus on improving the department's maturit
Management, Software Asset Management, and Contracting).
• Direct reporting path to the CIO for the implementation of the strategic mission, involving the carving
out of two teams (including release and transfer of employees).
• Setup and execution of an agile transformation journey, encompassing people change aspects.
• Preparation and execution of the carve-out, which included the development and implementation of
a people change management strategy.
• Process gap analysis, identification of relevant processes, and creation and execution of a Process
Improvement Strategy with a focus on improving the department's maturit
01/2022
-
03/2023
Transition Lead and Project Manager, Global Distribution SDAX Company, Germany
08/2018
-
12/2019
Head of Application IT Service Management, Business Area Materials Services
thyssenkrupp
* Personnel, disciplinary responsibility, and motivation of a team of 5 employees, functional leadership
of 35 employees
* Service management responsibility for the application area (3 SAP ERP templates with 7,500 users in 19
countries - Including SAP R/3 and S/4HANA Systems and the Modules MM, WM, PP, SD)
* Proactive provider management of multiple service providers (nearshore, offshore) in the service
operations area (1st, 2nd level and operations management) with a total contract volume of € 14 million
including sub-contract management
* Development and implementation of an end-to-end service lifecycle management for the application
services and 150 corresponding satellite systems
* Leadership of a group wide RFP for hosting services (450 SAP based ERP Systems)
* Improvement of existing processes and adaptation of those to the ITIL framework and agile methods
* Definition and implementation of release, problem and major incident management processes
* Development of a strategy for the introduction of SAP Solution Manager as a central service
management tool
* Design and active management of people change management for the entire IT organization to enable
the organization to work in a lean environment
of 35 employees
* Service management responsibility for the application area (3 SAP ERP templates with 7,500 users in 19
countries - Including SAP R/3 and S/4HANA Systems and the Modules MM, WM, PP, SD)
* Proactive provider management of multiple service providers (nearshore, offshore) in the service
operations area (1st, 2nd level and operations management) with a total contract volume of € 14 million
including sub-contract management
* Development and implementation of an end-to-end service lifecycle management for the application
services and 150 corresponding satellite systems
* Leadership of a group wide RFP for hosting services (450 SAP based ERP Systems)
* Improvement of existing processes and adaptation of those to the ITIL framework and agile methods
* Definition and implementation of release, problem and major incident management processes
* Development of a strategy for the introduction of SAP Solution Manager as a central service
management tool
* Design and active management of people change management for the entire IT organization to enable
the organization to work in a lean environment
02/2016
-
07/2018
Head of IT Service Management, Business Area Industrial Solutions
thyssenkrupp
thyssenkrupp, Essen
* Setting up and leading of a global IT service management process experts team (10 Employees, globally
distributed)
* Planning and initialization of an outsourcing project for the 1st and 2nd level support service with a
scope of 22,000 users and 75 core services
* Definition of a service digitalization roadmap for common Infrastructure services
* Establishment of a central IT service management centre of excellence in Bremen (COE)
Agile * Scrum * SAFe * Waterfall * Prince2 * PMP * ITIL * IT Service Management * Vendor Management * SAP AMS * IT Sourcing
Digital Inventor Cloud
* Definition and set-up of a central service management tool, best practice processes and their respective
roles
* Procurement and implementation of an IT service management platform based on ServiceNow
* Acting as the product owner for the Service Management Application (Offshore development)
* Fostering and introducing the agile product development methodology across a team of inexperienced
process experts
* Development, definition and continuous improvement of IT processes and guidelines based on ITIL
* Bundling of all decentralized service management projects - Fostering the standardization of the ITSM
tool and the process landscape across the Business Area Industrial Solutions
* Development of an End-2-End Service Transition Framework to support the transfer of infrastructure
projects into the line organization (incl. SLA, OLA Framework)
* Development and introduction of performance based KPI reporting for IT Operations Management
* Setting up and leading of a global IT service management process experts team (10 Employees, globally
distributed)
* Planning and initialization of an outsourcing project for the 1st and 2nd level support service with a
scope of 22,000 users and 75 core services
* Definition of a service digitalization roadmap for common Infrastructure services
* Establishment of a central IT service management centre of excellence in Bremen (COE)
Agile * Scrum * SAFe * Waterfall * Prince2 * PMP * ITIL * IT Service Management * Vendor Management * SAP AMS * IT Sourcing
Digital Inventor Cloud
* Definition and set-up of a central service management tool, best practice processes and their respective
roles
* Procurement and implementation of an IT service management platform based on ServiceNow
* Acting as the product owner for the Service Management Application (Offshore development)
* Fostering and introducing the agile product development methodology across a team of inexperienced
process experts
* Development, definition and continuous improvement of IT processes and guidelines based on ITIL
* Bundling of all decentralized service management projects - Fostering the standardization of the ITSM
tool and the process landscape across the Business Area Industrial Solutions
* Development of an End-2-End Service Transition Framework to support the transfer of infrastructure
projects into the line organization (incl. SLA, OLA Framework)
* Development and introduction of performance based KPI reporting for IT Operations Management
01/2014
-
01/2016
Project Manager - Business Development
BP Europa SE
Secondment to TSG Tankstellen - Support GmbH, Cologne
Global Retail Service Consolidation and Outsourcing of a Service Desk
* Responsible for the RFP process for 1st, 2nd and 3rd level support of all global BP Retail Sites (7,500 gas
stations) with the focus of harmonization of the provider landscape (Contract volume € 30 million/year)
* Evaluation of the multi-provider landscape with the aim of enabling single sourcing
* Leading the outsourcing of two BP subsidiaries in Germany and Poland, delivering 1st -, 2ndand 3rd Level
services for Retail stations (300 employees)
* Setting guidelines for the evaluation of the RFP and coordination and gathering of the results
* Leading of due diligence sessions with potential service providers
* Final selection of the service provider including design of a global contract framework
* Preparation and set up of the transformation. Ramp up of the transformation team and creation of
initial transformation project plan
* Stakeholder management at C-level and across all company internal (Legal, HR, Finance etc.) and
external stakeholders
Outsourcing of a Project Management Office to a Service Provider in India
* Management of the project and leading the transformation to ensure a seamless transition of the PMO
services
* Definition of work packages, project milestones and risks
* Planning and implementation of measures to ensure organizational change management is taking place
* Project-specific management of 10 external and 5 internal employees
* Responsible for the coordinated transfer of responsibility to a managed service (incl. knowledge
transfer)
* Implementation of the operation and integration process including the implementation of quality gate
checklists
* Ensuring training, documentation and change management
Build-up and transformation of the IT Infrastructure for a service desk in Krakow (Poland)
Agile * Scrum * SAFe * Waterfall * Prince2 * PMP * ITIL * IT Service Management * Vendor Management * SAP AMS * IT Sourcing
Digital Inventor Cloud
* Creation of a concept for a virtual service desk in close coordination with strategic guidelines of the
management
* Definition of work packages, project milestones to ensure that the IT Infrastructure meets the
* Leading a team of 5 internal and 5 external project employees
* Planning and execution of tasks in a team with division managers, employees and external service
providers
* Tendering of IT infrastructure services for the areas of networks and hosting
* Introduction of a cloud telephony solution in close alignment with business demands
* Commissioning of service providers and integration of the site into the existing system landscape
Global Retail Service Consolidation and Outsourcing of a Service Desk
* Responsible for the RFP process for 1st, 2nd and 3rd level support of all global BP Retail Sites (7,500 gas
stations) with the focus of harmonization of the provider landscape (Contract volume € 30 million/year)
* Evaluation of the multi-provider landscape with the aim of enabling single sourcing
* Leading the outsourcing of two BP subsidiaries in Germany and Poland, delivering 1st -, 2ndand 3rd Level
services for Retail stations (300 employees)
* Setting guidelines for the evaluation of the RFP and coordination and gathering of the results
* Leading of due diligence sessions with potential service providers
* Final selection of the service provider including design of a global contract framework
* Preparation and set up of the transformation. Ramp up of the transformation team and creation of
initial transformation project plan
* Stakeholder management at C-level and across all company internal (Legal, HR, Finance etc.) and
external stakeholders
Outsourcing of a Project Management Office to a Service Provider in India
* Management of the project and leading the transformation to ensure a seamless transition of the PMO
services
* Definition of work packages, project milestones and risks
* Planning and implementation of measures to ensure organizational change management is taking place
* Project-specific management of 10 external and 5 internal employees
* Responsible for the coordinated transfer of responsibility to a managed service (incl. knowledge
transfer)
* Implementation of the operation and integration process including the implementation of quality gate
checklists
* Ensuring training, documentation and change management
Build-up and transformation of the IT Infrastructure for a service desk in Krakow (Poland)
Agile * Scrum * SAFe * Waterfall * Prince2 * PMP * ITIL * IT Service Management * Vendor Management * SAP AMS * IT Sourcing
Digital Inventor Cloud
* Creation of a concept for a virtual service desk in close coordination with strategic guidelines of the
management
* Definition of work packages, project milestones to ensure that the IT Infrastructure meets the
* Leading a team of 5 internal and 5 external project employees
* Planning and execution of tasks in a team with division managers, employees and external service
providers
* Tendering of IT infrastructure services for the areas of networks and hosting
* Introduction of a cloud telephony solution in close alignment with business demands
* Commissioning of service providers and integration of the site into the existing system landscape
06/2010
-
12/2013
IT Service Coordinator
Most of Germany and Nordics
Denmark and Finland), BP Europa SE, Bochum
* Responsible for the provision of a service portfolio including hosting, end user and networks services
across office and production sites
* Responsible for the service integration of new introduced services and supporting various service
transition and transformation initiatives
* Planning and controlling of the budget for service delivery and their enhancements based on the
continuous service improvement standards
* Responsible for the introduction and regularly review of quality-improving measures
* Escalation Management and hosting of lessons learned sessions
* Management of internal and external service providers to ensure that agreed SLAs and OLAs are met
* Assessment of incidents, support of incident, problem and change management according to ITIL
* Integration of new service providers and additional managed services
* Project management for the relocation and integration of a new company location
* Responsible for the provision of a service portfolio including hosting, end user and networks services
across office and production sites
* Responsible for the service integration of new introduced services and supporting various service
transition and transformation initiatives
* Planning and controlling of the budget for service delivery and their enhancements based on the
continuous service improvement standards
* Responsible for the introduction and regularly review of quality-improving measures
* Escalation Management and hosting of lessons learned sessions
* Management of internal and external service providers to ensure that agreed SLAs and OLAs are met
* Assessment of incidents, support of incident, problem and change management according to ITIL
* Integration of new service providers and additional managed services
* Project management for the relocation and integration of a new company location
Local Availability
Open to travel worldwide
