SAP CX Consultant

* Name and address of employer SAP Labs India Pvt Ltd, Bangalore, India
* Type of business or sector Software Engineering
* Occupation or position held Support Consultant
* Main activities and responsibilities * Supported a wide range of customers from multiple business verticals globally.
* Expert Support in C4C for Sales, Service, and Integration.
* Good understanding on the Capabilities and Limitations in C4C.
* Provided Go live/Post Go live assistance for customers.
* Implementation of C4C for multiple Customers in Consumer goods and Heavy industry
business.
* High-level knowledge in using Cloud Application Studio and UI designer
* Training global C4C Community with knowledge on Resources available and New
functions introduced.

* Name and address of employer Accenture Solutions Pvt Ltd, Bangalore, India
* Type of business or sector IT services/consulting
* Occupation or position held Application Development Analyst
* Main activities and responsibilities * Involved in Support and upgrade projects on CRM 7.0 Sales and Service for SABMiller
and AB InBev
* Configured and Supported Customer Asset management process (Ibase, Service
order and Inhouse repairs, Customer Service), Sales Order management.
* Configured Middleware for integration with ECC and Multiple legacy interfaces.
* Implementing Lost and found order process for assets at customer location.
* Implementing Visit to Call process involving integration with CAS CRM
* Enhancement of Customer service process for a Chemical Industry client