Profileimage by Mariam Khawaja Project Manager, Program Manager, Sr. Business Consultant from Oakton

Mariam Khawaja

available

Last update: 07.09.2022

Project Manager, Program Manager, Sr. Business Consultant

Graduation: not provided
Hourly-/Daily rates: show
Languages: English (Native or Bilingual)

Attachments

mariam-khawaja-resume.doc

Skills

CRM, Microsoft Dynamics CRM implementations, functional specifications, Agile software development, quality assurance, regression testing, UAT, Dynamics CRM, software design, system configuration, databases, web technologies, data collection, data mapping, RequisitePro, DOORS, Axure, JIRA, database design, software testing, Quality Center, LoadRunner, SQL queries, backend, Crystal Reports, drilldown

Project history

05/2017 - 07/2022
Sr. Solution Architect / Dynamic Developer
Accenture Federal Services

* Providing subject matter expertise to clients including innovating technologies and
implementation methodologies to successfully implement CRM solutions
* Leading a team of 8 in analyzing client's business requirements and designing technical
solutions to meet their business objectives including functional/non-functional requirements in
alignment with architectural standards
* Addressing the dispositioned requirements by proposing out of the box features via standard
configuration as well as customization including proper customization techniques
* Supporting with development of test scenarios, scripts and driving the client solution testing
phase
* Monitoring and reviewing the workstream progress for appropriate requirements development,
design, testing and deployment quality documentation to support the solution delivery
* Effectively collaborating with team members including business leaders, partners and clients to
proactively identify and mitigate / resolve risks and issues
* Supported Pre-Sales team by creating prototypes for potential customers
* Led client workshops to demonstrate product capabilities

11/2016 - 05/2017
Project Manager
Cobalt

* Managed Microsoft Dynamics CRM implementations and Cobalt Product Implementations
* Led teams of developers, consultants, and trainers to get customers live
* Managed risk within business and system processes and recommended insight on best practices and
solutions
* Led the teams in documenting customer requirements at different levels, from light documentation
to full functional specifications within Cobalt's version of the Agile software development
methodology
* Architected out-of-the-box solutions and implemented base Dynamic CRM customizations
* Worked with the development team to architect solutions and collaborated with customers to track
a backlog of requirements and plans service releases and upgrades
* Created reports and dashboards for a variety of users and audiences
* Led teams in performing quality assurance and regression testing
* Deployed code and customizations to Stage, UAT and production environments
* Trained customers and internal teams on Dynamics CRM, Cobalt product, and custom functionality

04/2013 - 11/2016
Program Manager
Microsoft

* Managed multiple Dynamics CRM projects, with competing tight timelines
* Developed, maintained, and managed program requirements for internal and external Dynamics CRM
implementation projects
* Collaborated with program/process owners, stakeholders, and business partners to identify
business change and drive the consensus necessary to adopt a manageable change strategy
* Executed extensive business process reviews & requirements gathering to make software design
recommendations, identify project requirements, analyze ways to improve efficiency & reduce cost
* Provided hands-on solution development and custom system configuration
* Developed custom implementation as well as internal process improvement documentation according
with the software fundamentals in databases and web technologies
* Supported large enterprise deployment in complex heterogeneous environments (1,000+ users)
* Leveraged partners and offshore team as part of an overall services delivery model

10/2011 - 04/2013
Sr. Business Consultant
TMA Resources

* Led the project by collaborating with internal teams and clients to document the product's
vision and scope
* Reviewed data collection processes, data elements and performed data mapping documentation
* Led teams in requirements gathering, analysis, and activity diagramming for processes
* Managed the interaction between the client and technical consultant ensuring there are no gaps
in expectations
* Utilized RequisitePro and DOORS to define high-level business and user requirements into
functional requirements specified in an appropriate level of detail
* Utilized Visio Diagrams to define the system activity and developed of new information using
Axure
* Prioritized outstanding system problems ensuring accuracy and deadlines were met in JIRA
* Assisted in logical and physical database design
* Tested new functionalities by utilizing a mixture of different software testing tools such as
Test Director, Quality Center and LoadRunner; Executed SQL queries for backend testing
* Conducted User Acceptance and End User Training and provided go live and post implementation
support
* Used Crystal Reports for building dashboards and drilldown reports

02/2009 - 10/2011
Sr. Implementation Consultant
Avectra

* Interacted with business stakeholders to design and modify custom solutions; Gathered,
documents, and analyzed business requirements and translated them into engineering requirements
* Developed high quality relationships with clients and worked diligently to develop and
continuously maintain "trusted advisor" status in the eyes of the client
* Acted as a liaison between clients and various technical resources on projects
* Develop product roadmap, execution and communication plans
* Recommended and implemented improvements and changes to the delivery process, where appropriate

Local Availability

Only available in these countries: USA
Profileimage by Mariam Khawaja Project Manager, Program Manager, Sr. Business Consultant from Oakton Project Manager, Program Manager, Sr. Business Consultant
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