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Profileimage by Anis Rahaman Team Lead, Software Support Administrator, Head of Strategic Partnership from Surat

Anis Rahaman

Surat
available

Last update: 29.09.2022

Team Lead, Software Support Administrator, Head of Strategic Partnership

Graduation: Engineering
Hourly-/Daily rates: show
Languages: English (Limited professional)

Keywords

Attachments

resume-anis-ur-rahaman--1-.pdf

Skills

Cloud, application client, Apple, database, data entry, CRM, Sun, Scrum. Expertise in Hospitality and Travel Industry, with in depth understanding and knowledge of Hotel and Restaurant management Software.

Project history

10/2017 - Present
Head of Strategic Partnership
eZee Technosys Pvt Ltd (Internet and Information Technology, 500-1000 employees)
eZee is shaping the future of the Hospitality Industry with Innovative Products. Over the past decade, eZee has developed many market-leading, innovative and fast-growing solution, including Desktop PMS, POS, Channel Manager, Booking Engine, Cloud PMS, POS, Mobile PMS, Reputation Management, Self-Check-In Portal, Loyalty System and lot more latest technology solutions for Hospitality Industry. I held the opportunity with an entrepreneurial-mindset(still learning) where I wanted to work in a start-up like an environment and passionate about Business expansion. The role involves bring acquiring new Business Partners for the company, empower existing partners through all means names: Conducting Events in various countries jointly with partners, participating in Expos with partners, support and invest in digital marketing, technical support, handle escalation, product development(Enhancement, Customization,Integrations), and leading a team of high caliber.
05/2016 - 10/2017
Channel Sales Executive
eZee Technosys Pvt. Ltd. (Internet and Information Technology, 250-500 employees)
Anis Ur Rahaman - page 1




eZee Technosys Pvt. Ltd.
May 2016 - Oct 2017 (1 year 6 months)
Identify, recruit and on-board new channel partners within assigned territory. Manage sales activities of
partners to generate revenue. Coordinate with partners to create and execute business plans to meet
sales goals. Analyze market trends and accordingly develop sales plans to increase brand awareness.
Evaluate partner sales performance and recommend improvements. Educate partners about the
product portfolio and complimentary services offered. Address partner related issues, sales conflicts
and pricing issues in a timely manner. Manage sales pipeline, forecast monthly sales and identify new
business opportunities. Develop positive working relationships with partners to build the business. Stay
current with latest developments in marketplace and competitor activities. Communicate up-to-date
information about new products and enhancements to partners. Develop process improvements to
optimize partner management activities. Work with partners to develop sales proposals, quotations, and
pricing. Deliver customer presentations and attend sales meetings and partner conferences. Assist in
partner marketing activities such as tradeshows, campaigns and other promotional activities.
12/2014 - 04/2016
Software Support Administrator
eZee Technosys Pvt. Ltd. (Internet and Information Technology, 250-500 employees)
The role includes, contribute to product knowledge and help make future technical support easier,
addressing customer inquiries, concerns, and suggestions, support engineers, focus on issues brought
up by other departments within the company, such as sales, manufacturing, and operations, find
solutions to problems with the products and help customers work through technical difficulties.

Job duties include;

Filing reports regarding product problems
Researching technical issues
Managing and processing customer Issues
Walking customers through solutions
Reviewing product change requests
Learning about product updates and new technologies
02/2013 - 04/2014
Sr. Team :Leader
Appoids Tech Solutions (Internet and Information Technology, 50-250 employees)
Ensuring that the Project Team completes the project also developing the Project Plan with the team
and manages the team's performance of project tasks and to secure acceptance and approval of
deliverable s from the Project Sponsor and Stakeholders , communication, including status reporting,
risk management, escalation of issues that cannot be resolved in the team, and, in general, making
sure the project is delivered in budget, on schedule, and within scope.
02/2013 - 04/2014
Team Leader
Appoids Tech Solutions (Internet and Information Technology, 50-250 employees)
Identify and implement strategies for promoting Sale and building team effectiveness by
promoting a spirit of cooperation between team members.
Deal with medicine shippers.

Anis Ur Rahaman - page 2




Develop reports of employees which foster collaborate the environment where best things
are shared.
Process order and charge the customer according to the order.
Plan & conceptualize various strategies to achieve business goals across the assigned
region, aimed towards the growth in business volumes as well as profitability.
01/2012 - 01/2013
Technical support Advisor
Appoids Consultancy Service (Internet and Information Technology, 50-250 employees)
Provide first level technical support to our Customers; create solutions to technical/application client
problems and queries.
Manage escalated issues, resolving where possible and routing to appropriate resource group as
appropriate
Register customer information into Apple database/s; perform data entry relating to all support activities
Promote and process sales for Apple hardware, software and service offerings
Mentor new staff
Keep management aware of potential areas for product, service and education sales
General administration and phone support duties as required
Ensure adequate support coverage by working evenings and weekends on a rotating shift basis

Certifications

Project Management
SkillUp
2022
Scrum Master
SkillUp
2022

Local Availability

Only available in these countries: India
Anywhere in the world, provided accomodation, transport and fees.

Other

Experienced Head Of Partnerships with a demonstrated history of working in the hospitality industry. Skilled in Sales, Technical Support, Management, Business Development, and Recruiting. Strong business development professional with a Bachelor's degree focused to take Hospitality Industry to next level with the help of Technology.
Profileimage by Anis Rahaman Team Lead, Software Support Administrator, Head of Strategic Partnership from Surat Team Lead, Software Support Administrator, Head of Strategic Partnership
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