es
Support Analyst
Indra
(Internet and Information Technology, 250-500 employees)
Keywords
Help Desk
Systems Engineering
Skills
Soy ingeniero en sistemas con experiencia en Help Desk y atención al cliente. Realizo las tareas con responsabilidad, soy capaz de adaptarme a cualquier circunstancia y dar lo mejor de mí en cualquier proyecto.
Mis habilidades:
Mis habilidades:
- Soporte de herramientas de TI
- Soporte de Chatbot
- Especialista en ofimática
Project history
04/2020
-
12/2022
- Entry and update of DB information, verifying a Chatbot (botmaker)
- Botmaker platform support to advisors.
- Verify blocked customer accounts.
- ChatBot tester at Botmaker.
- Botmaker platform support to advisors.
- Verify blocked customer accounts.
- ChatBot tester at Botmaker.
05/2019
-
09/2019
Educational Technologies Analyst
Asociación Educativa Saco Oliveros
(Other, 250-500 employees)
- Help desk level 1 (calls, mail, SMS and whatsapp).
- Support service for educational tablets.
- Go to production of all the documentation that will be displayed on the tablet
- Support service for educational tablets.
- Go to production of all the documentation that will be displayed on the tablet
04/2017
-
09/2017
Monitoring Analyst
Ministerio de la Producción del Perú
(Public service, 250-500 employees)
- Monitoring of fishing vessels.
- Daily reports on fishing for different resources, in reserved, restricted and/or prohibited areas.
- Verification of boats with possible cove (fishing).
- Daily reports on fishing for different resources, in reserved, restricted and/or prohibited areas.
- Verification of boats with possible cove (fishing).
05/2015
-
10/2016
Information Technology Analyst
Compunet Perú
(Telecommunications, 10-50 employees)
- Help Desk Level 1.
- Realization of administrative and technical reports for different projects.
- Organize, control and guarantee service operations
- Coordination with technicians for the respective services (Lima and provinces).
- Realization of administrative and technical reports for different projects.
- Organize, control and guarantee service operations
- Coordination with technicians for the respective services (Lima and provinces).
09/2014
-
05/2015
Help Desk Analyst
GMD - Grupo Graña y Montero
(Internet and Information Technology, 500-1000 employees)
- Help Desk Level 2.
- Use of Service Desk.
- Technological renovations (pc, monitor, keyboard and mouse) and upgrade.
- Configuration of the profile and programs used by the user.
- Temporary manager of the Technological Renovations and Upgrade Project.
- Use of Service Desk.
- Technological renovations (pc, monitor, keyboard and mouse) and upgrade.
- Configuration of the profile and programs used by the user.
- Temporary manager of the Technological Renovations and Upgrade Project.
10/2013
-
01/2014
Support Analyst Intern
Central Reserve Bank of Peru
(Banks and financial services, 250-500 employees)
- Verification and attention to the end user.
- Software installation.
- Software and hardware inventory.
- Software installation.
- Software and hardware inventory.
01/2013
-
07/2013
Network Administration Assistant
District Municipality of San Martin de Porres
(Public service, 50-250 employees)
- Attention to end users.
- Control and manage bandwidth.
- Server monitoring.
- Camera monitoring.
- Control and manage bandwidth.
- Server monitoring.
- Camera monitoring.
Local Availability
Open to travel worldwide
Flexibilidad para viajar en Perú y en el extranjero. Pasaporte válido.
No tengo visa
No tengo visa
