Keywords
Customer Relationship Management
Salesforce.Com
Technical Support
Help Desk
Information Technology Audit
IT Service Management
Zoho Office Suite
Hubspot
Skills
I'm an IT engineer with a master in informatics with a broad experience in tech support, IT audit, CRM, helpdesk admin
Certified in Salesforce Admin
I have worked in CRM migrations, implementations with Salesforce, Zoho, Hubspot, Pipedrive, Monday, among others.
I have experience being a tech support coordinator for different industries.
Certified in Salesforce Admin
I have worked in CRM migrations, implementations with Salesforce, Zoho, Hubspot, Pipedrive, Monday, among others.
I have experience being a tech support coordinator for different industries.
Project history
07/2021
-
02/2023
Salesforce Administrator
* Setup new fields, layouts, custom objects, lookup and masterdetail
relationships on the objects.
* Created profile, users.
* Created various reports (summary reports, matrix reports, pie
chart, dashboards, report folders).
relationships on the objects.
* Created profile, users.
* Created various reports (summary reports, matrix reports, pie
chart, dashboards, report folders).
03/2020
-
01/2021
CRM Administrator
Clark Hulings Fund
* Manage architecture of relational CRM fields and categories
according to the organization's requirements and use cases.
* Ensure CRM is currently updated
* Automatize and create new processes
according to the organization's requirements and use cases.
* Ensure CRM is currently updated
* Automatize and create new processes
05/2018
-
07/2019
IT Services Administrator
Walmart Nicaragua
Managua, Nicaragua
* Coordinated with technicians to attend hardware tickets to
stores, industrial plants, distribution center.
* Made sure the technical support team met the SLA.
* Controlled the monthly budget of the expenses.
* Coordinated with technicians to attend hardware tickets to
stores, industrial plants, distribution center.
* Made sure the technical support team met the SLA.
* Controlled the monthly budget of the expenses.
06/2016
-
06/2017
IT Auditor
PwC Nicaragua
Managua, Nicaragua
* Reviewed the information systems used by the companies to
ensure that the financial data was safe and supported.
* Identified risks and controls implemented in different
information systems and create business processes according
to the type of industry.
* Made recommendations and improvement opportunities
* Reviewed the information systems used by the companies to
ensure that the financial data was safe and supported.
* Identified risks and controls implemented in different
information systems and create business processes according
to the type of industry.
* Made recommendations and improvement opportunities
Certifications
Salesforce Certified Admin
Salesforce
2021
Local Availability
Only available for remote work
Other
linkedin.com/in/valerodriguez/
