Skills
Nationality Venezuelan and Italian
Counting with 25 years of experience of which 18 are in the area of SAP since 1997, during which he has played roles as Partner of the firm, Implementation Manager, Functional Consultant MM / SD / WM-EWM/ CRM/Hybris, team leader multiple deployments and since 2002 I work with SAPCRM in different modules, versions and countries. Also it has experience in pre-sales activities and sales of ERP and CRM solutions.
I dispose of experience in multiple types of industry as Telco, Mills, Investment Banking, Wholesale, Food and Beverage, Clothing and Footwear, Airlines, Medical Services, Utilities, Entertainment, Pharmacy, among others.
In SAP CRM has specifically involved in implementing CRM Service Module (In house repair ordes, service request, service order, CRM Integration Service and ECC), Marketing, Budgeting Integration with BPS, Loyalty Management, CRM Sales, CRM Web Channel, CRM Telco Solution, Middleware Configuration and ECC-CRM Integration.
SAP Training & BPR:
Certifications
Company:
ET Heinsen, Domican republic (ETH)
Industry:
Logistics & Warehouseing
Position:
EWM Consultant
From:
March 2017
To:
March 2th 2018
Performed Activities:
Responsible for all The Proyect activitines since the blue print up to Go live Support, including analisys,design, configuration, end user training, data migration, including points of integration with TM for EWM 9.3 Module in a Fiscal Warehouse, including Inbound deliveries prpces, outbound delivery process, Handling ubit manangemnet, Putaway and Picking strategises using POSC, Implemeting the use of RF hardware (HH), Technical specificatiosn , forms and slip and labels design specifications, and ERP integration including master warehousing service Billing.
ETH provide import and export services for maritime and air freight. We specialize in Cargo Consolidation (LCL), Full Containers (FCL), Full Consolidated Container (CFCL), Loose Cargo (B/B), and projects which we have receiving terminals throughout USA, ASIA and LATIN AMERICA.
Company:
SABMILLER – Colombia, Ecuador
Industry:
Beverage
Position:
CRM Functional Lead
From:
August 2015
To:
June 17th 2016
Performed Activities:
Responsible for the Roll-OUT and new functionality to be design, customize and Delivered for Commercial Assets Management process in the Ecuador Branch, in order to handle the Equipment Installation, Dismantle, Customer to Customer, Lost and Found, Refurbishment, rebranding among others.
Including Sales Force- AP CRM integration scenarios
Company:
SIGMAQ, El Salvafor – Dallas and LA (EEUU)
Industry:
Packing Wholsaler
Position:
WM Consultant
From:
May 2015
To:
June 2015
Performed Activities:
Support Pre and Post Go Live activities in MM/SD and WM process
Company:
SAP Venezuela
Industry:
Services
Position:
CRM Instructor
From:
May 2015
To:
May 2015
Performed Activities:
CR700 CRM Services EHP2 course for Empresas Polar, Food and Beverage Company.
Company:
Cable & Wireless - Panama
Industry:
Telco
Position:
SAP MM/SD Consultant
From:
December 2014
To:
May 2015
Performed Activities:
SAP MM/SD implementation Leader for 4 New Companies in 4 Countries (Perú, Nicaragua, El Salvador, Panama), covering all the OTC Process and Legal requirements.
Company:
SIGMAQ – El Salvador y Houston (USA)
Industry:
Manufacturing
Position:
MM-WM Consultant ( Remote)
From:
Noviembre 2014
To:
Diciembre 2014
Performed Activities:
Accelerated implementation of the WM module using the basic functionality, 2 centers in the US.
Company:
Cines Unidos - Venezuela
Industry:
Entertainment
Position:
MM-WM-SD Cosnultant
From:
Septiembre 2014
To:
Diciembre 2014
Performed Activities:
My involvement was as an expert consultant in these areas, helping in the definition and structuring of business scenarios and solving certain amount of configuration level issues in the various modules MM, SD and WM, as well as Business process definition , so they could close the implementation phase and pre-production.
Company:
ABBVIE (Abbott Laboratories) - Latam Rollout – Chicago - USA
Industry:
Pharma
Position:
Order To Cash Consultant (SD-FSCM)
From:
September 2013
To:
August 2014
Performed Activities:
Regional consultant for Process Order to Cash (SD + AR) for the Roll-out solution for SAP ECC Enterprise Abbvie new group, part of the group of companies of Abbott Laboratories.
Project was developed in 80% remotely, working together with Team USA in Chicago.
Primary responsibility to design, adjust and configure the solution to the specific legal requirements of each country, ensuring that the main basis of the solution is not affected.
Company:
Celeritech Consulting - Venezuela
Industry:
SAP Consulting
Position:
CRM Instructor
From:
July 2014
To:
July 2014
Performed Activities:
SAP CRM 7.0 EHP2 Academy Instructor
Company:
METALCO , Costa Rica - Rollout
Industry:
Mills
Position:
MM Cosnultant
From:
Julio 2013
To:
Septiembre 2013
Performed Activities:
MM Leader for Roll-Out Implementation in Metalco Costa, Rica, including, all the MM-IM and MM-PUR process, and a customer mobile solution for physical inventory and stock transfers.
Company:
Química Suiza, Lima
Industry:
Wholesaler Distributor
Position:
SAP CRM Service Consultant
From:
June 2013
To:
June 2013
Performed Activities:
The In house Repair Scenario previously implemented was redefined for Industrial Unit Hilti, handling equipment such as drills and other tools to enable them to manage customers' attention in relation to the repair processes and guarantees, as well as the possibility of the supply of services, billing services and control equipment received, until delivery to the customer repaired, ECC Integration and spare part management.
Company:
BD Consultores, Costa Rica
Industry:
SAP Consuulting Services
Position:
SAP CRm Instructor
From:
Mayo 2013
To:
Maro 2013
Performed Activities:
It was issued in three weeks in May CRM workshops, Basics, Sales, Service, Marketing and Web Client, allowing them to meet, more effectively, BluePrint stage in its Customer.
Company:
Banco de San Jose, Costa Rica
Industry:
Banking
Position:
MM Consultant
From:
Mayo 2013
To:
Maro 2013
Performed Activities:
I went and design redefining strategies Liberation of the Company, whose initial focus was wrongly defined and was giving them problems in their operations.
Company:
Incesa Standard, Costa Rica
Industry:
Manufacturing
Position:
MM Consultant
From:
Abril 2013
To:
Abril 2013
Performed Activities:
Incesa Standard, company dedicated to the production and marketing of sanitary parts, accessories and spare parts, the American Center (Panama - Guatemala) Region.
The collection of information, design and basic configuration for implementing the Material Planning took place in this one based on consumption phase, as it has implemented the Module Production Planning, so he focused only on material planning for external procurement, over 5 floors, a total Sku 8..000.
Company:
Corporacion Nacional de Telecomunicaciones, Ecuador
Industry:
T
Telco
Position:
SAP CRM Solution Architect / Service Consultant
From:
July 2012
To:
February 2013
Performed Activities:
I was involved in Phase II of the project as architect functional solution and Consultant Aftermarket Services, currently completing Stage Business Blueprint, my position 6 functional consultants, which should support and coordinate, as an architect, I am responsible for ensuring the correct implementation of the tool, according to project requirements, integration to other systems and functional support resources throughout the project.
SAP CRM in Phase 1 is integrated to the OPEN platform the Client and in Phase 2 will integrate with AMDOCS (OSS and BSS EPC), which are the provisions and the biller, that implements the core solution.
Company:
Cueros Velez, Medellin Colombia
Industry:
Clothing & Footwear (Manufacturing & Retail)
Position:
SAP CRM Solution Architech
From:
May 2012
To:
Octiber 2012
Performed Activities:
My responsibility was to design solution for SAP CRM LOYALTY MANAGMENT Leather Velez, performing the basic configuration of the solution and implementation support team during all phases of the project.
It is being implemented in the version of SAP CRM 7.0 EPH 2
300,000 loyal one currently managed and is expected to reach 600,000 over the next three years.
Company:
Corporación Nacional de Telecomunicaciones, Ecuador
Industry:
Telco
Position:
SAP CRM Solution Architect
From:
April 2012
To:
June 2012
Performed Activities:
I was involved in the final phase of Stage 1, and the Start of Phase 2 Architect Solution, working with the team of consultants and management in solving problems of implementation and decision making regarding the better manage to integrate with legacy systems and optimum use of the standard solution of SAP CRM.
SAP CRM in Phase 1 is integrated into the Customer OPEN platform
Company:
BICSA, San Jose, Costa Rica
Industry:
I
Investing Banking
Position:
Solution Architect / Service Consultant
From:
February 2012
To:
August 2012
Performed Activities:
I was involved in the implementation phase as a consultant to support the CRM team is at the Client working on the product configuration, applications and claims, Asset and Liability Management products, structured using tools such as application services business, opportunities, FS offers, FmManejo Case ..
Is being implemented Sales, Services, and Interaction Center Mercadep to solve the needs of customers
The client does not have SAP Banking, in principle, so it will be built through Web services interfaces with the legacy system.
Company:
Empresas Polar, Caracas, Venezuela
Industry:
Food & Beverage
Position:
SAP CRM Specialist
From:
December 2011
To:
June 2012
Performed Activities:
Responsible for supporting the Project Sales Force Automation (SFA), checking the functionality bought from SAP and evaluating whether to where it meets the business requirements, and that can be used or not.
Support for internal consultants on projects being implemented in the area of support to the implemented functionality, Loyalty Managment Managment and Territory who are in the implementation phase respectively.
General support all the functionalities of CRM implemented or being implemented.
Company:
SABMILLER, Bogota, Colombia y SouthAfrica
Industry:
Beverages
Position:
Solution Expert
From:
march 2011
To:
November 2011
Performed Activities:
Responsible for ensuring the successful implementation of business scenarios for the management of business assets and POP materials, using CRM as an entry point for applications and its integration with the ERP, to Ecuador and Poland
Module Configuration Sales and Service CRM and ERP integration, service requests, service orders, Integration Logistics (Booking ERP) Cost / Accounting (via WBS), sales orders and replication ERP, collaboration is aspects Middleware among others.
Company:
Quimica Suiza, Lima, Perú
Industry:
Wholesaler - Distributor
Position:
SAP CRM Cosnultant
From:
August 2011
To:
November 2011
Performed Activities:
Responsible for the implementation and configuration of middleware, Interaction Center, Marketing and Sales (ERP Order) to give solution to the requirements of the business Vantive Ecuador, Business Unit in charge of the sale of expensive drugs and specialized through contact center and directly in stores.
Through marketing you notify the client when by dosage and treatment should buy back the medicine.
This implementation had the support of a CRM resource site through which the collection of information and a series of activities that are needed to perform on site, including the training of key users was handle
Company:
Quimica Suiza, Lima, Perú
Industry:
Wholesaler - Distributor
Position:
SAP CRM Cosnultant
From:
April 2011
To:
June 2011
Performed Activities:
Responsible for the implementation and configuration of middleware, Interaction Center, Marketing Sales and Services,, to give solution to the requirements of the business Farmakonsuma, responsible for administering medications swaps, collect customer information, and execute campaigns and reminders as well as have the ability to manage requests for information from clients and to perform classification for future analysis.
This implementation had the support of a CRM resource site through which the collection of information and a series of activities that are needed to perform on site, including the training of key users was handled.
Company:
Empresas Polar, Caracas, Venezuela
Industry:
Food & Beverages
Position:
SAP CRM Consultant
From:
January 2011
To:
March 2011
Performed Activities:
My responsibility was guide and support the Client team in the Loyalty Management prototype Implementation and help them also in the implementation of other initiatives, in Sales, marketing and Service, for the Commercial Area.
Company:
Quimica Suiza, Lima, Perú
Industry:
Wholesaler - Distributor
Position:
SAP CRM Consultant
From:
June 2010
To:
December 2010
Performed Activities:
This Implementation was base on IC and Services functionality, Substitution of the Call center Software the handled in Peru and Ecuador subsidiaries, Services was used for the Inhouse Repair Team for Measurement equipments and complaint around this type of equipmemts.
My role was as principal consultant for both modules and in charge of a Junior consultant who was helping me in all the implementation process.
Empresa Electrificadora de Boyacá, Tunja, Colombia
Industry:
Utilities
Position:
SAP CRM Consultant
From:
February 2010
To:
July 2010
Performed Activities:
Leader Consultant Services deployment scenarios for Distribution, Customer Service and Distribution Company in CRM Version 7.0.
The project is aimed at processes of internal and external services using CRM functionality with integration of ERP and Legacy system through PI.
Company:
Empresas Polar, Caracas, Venezuela
Industry:
Food & Beverages
Position:
Solution Architect
From:
Octiober 2009
To:
July 2010
Performed Activities:
Implementation of SAP CRM 7.0 for Business Enterprises drinks and food the Venezuelan market leader.
The project is aimed at using the tool to Commercial processes Levers (marketing strategies) to strengthen relations with customers and increase sales and / or market presence of its products.
It is planned to implement features of Marketing, Sales and Services, plus Marketing and Sales Planning, integrating functions with SAP ERP for logistics processes that required.
There will also be a Track Managment or Loyalty Loyalty Management plans to direct and indirect customers.
My role is to lead the team and support in all phases of the Project and areas of deployment, assuming different roles.
Company:
Amanco, Maracay, Venezuela
Industry:
Manufacturing
Position:
SAP CRM and ERP SD Consultant ( 90% remote)
From:
August 2009
To:
January 2010
Performed Activities:
Project is being conducted in conjunction with Mexichem personnel, in order to enable strategic enterprise customers, approx 50, the possibility of access to the platform of the Company and to place sales orders, requests and complaints and ship information concerning payments.
The project is carried out in SAP CRM Version 7.0., Implemented modules, Sales and Services.
Company:
SAP Andina y del Caribe, Bogota, Colombia
Industry:
Services
Position:
SAP CRM Instructor
From:
August 2009
To:
August2009
Performed Activities:
SAP CRM 7.0 Academy Instructor
Company:
Colsubsidio, Bogota, Colombia
Industry:
Social Services
Position:
SAP CRM WEB Channel Consultant
From:
January 2009
To:
June 2009
Performed Activities:
Consultant, responsible for the implementation of CRM 2007 E-commerce company in Colsubisidio, Retail company with a national presence, www.colsubsidio.com). The solution will be directed to the online sale of pharmaceuticals and Retail, Consumer B2C and B2B institutions.
www.drogueriascolsubsidio.com
Company:
Ron Santa Teresa, Caracas, Venezuela
Industry:
Beverages
Position:
SAP CRM Marketing
From:
February 2009
To:
March 2009
Performed Activities:
My participation in this project aimed reorientation and correction configuration and business processes, so far from my participation had been made.
The main purpose of my participation was to take control of the implementation of Marketing, to solve a series of technical and functional problem they were occurring which were causing a major delay in the dates committed by the Implementing Company.
Marketing the solution was geared specifically to managing business scenarios CLUB RUM, vital tool for product promotion and retention marketing end users
Company:
SAP Andina y del Caribe
Industry:
Services
Position:
Instructor
From:
Mach 2009
To:
March 2009
Performed Activities:
SAP CRM 2007 Instructor
Company:
Familia Sancela, Medellin, Colombia
Industry:
Manufacturing
Position:
SAP CRM Consultant
From:
May 2008
To:
December 2008
Performed Activities:
Lead Consultant, responsible for the implementation of CRM 2007 Family Sancela, Medellin, Colombia, in the functionalities of Marketing, Sales and Services, with regard to the Institutional Division.
Solutions that support sales and services mainly institutional area were designed, which
is the supporting relationships with distributors and large companies, through installation
of paper and soap dispensers as well as the sale of the products they require.
www.familiainstitucional.com.
Company:
SAP Andina y del Caribe, Caracas , Venezuela
Industry:
Services
Position:
Instructor
From:
April 2008
To:
May 2008
Performed Activities:
MM Instructor
Company:
SAP Andina y del Caribe, Caracas, Venezuela
Industry:
Services
Position:
Instructor
From:
February 2008
To:
March 2008
Performed Activities:
MM Academy Instructor
Company:
Austral Import C.A., Caracas, Venezuela
Industry:
Wholesaler & Retail
Position:
SD/MM Consultant
From:
February 2008
To:
May 2008
Performed Activities:
Lead Consultant for review, recommendation and implementation with the reengineering of the
Various logistic processes of this Company, which came presenting various problems affecting
Company operations, as it pertains to sales and distribution and materials management.
Company:
SAP Andina y del Caribe, Caracas, Venezuela
Industry:
Services
Position:
Instructor
From:
November 2007
To:
December 2007
Performed Activities:
MM Academy Instructor
Company:
SAP Andina y del Caribe, Caracas, Venezuela
Industry:
Services
Position:
Instructor
From:
July 2007
To:
August 2007
Performed Activities:
SD Academy Instructor
Company:
Iluminación Helios, Caracas, Venezuela
Industry:
Retail
Position:
SAP CRM / SD / MM Consultant
From:
September 2006
To:
January 2007
Performed Activities:
Work team leader and consultant directly responsible for the implementation of CRM 5.0 in
modules Sales, Marketing and e-commerce, as well as improvements in the ERP modules
Sales and Distribution and MM.
Project that is currently in the phase of Business BluePrint and where they will participate together
to me a team of 4 consultants, at different times and stages.
I have the responsibility to lead our team and make joint consulting the
functionalities of Marketing, Sales, e-commerce, supported by a group of functional consultants and
Technicians, integrating SAP CRM 5.0 solution Enteriprise 4.7., 6.0 and BI 7.0 Portals
www.helios.com.ve (Website Customer Input)
Company:
SAP Andina y del Caribe, Caracas, Venezuela
Industry:
Services
Position:
Instructor
From:
August 2006
Noviembre 2007
To:
August 2006
Performed Activities:
Instructor Academia SD
Company:
SAP Mexico, Monterrey - Cemex
Industry:
Manufacturing (cement)
Position:
Instructor
From:
June 2006
To:
June 2006
Performed Activities:
SAP CR100 Basic Customizing Instructor
Company:
British American Tobacco (BAT), Caracas, Venezuela
Industry:
Tabacco
Position:
Project Manager
From:
Abril 2006
To:
June 2006
Performed Activities:
Responsible To lead and coordinate the resources allocated to this project,
dedication was Part-Time and between the additional responsibilities to management was
To lead and guide of consultants MM and SD in different needs.
Company:
Robert Bosch (Bosch), Caracas, Venezuela
Industry:
Wholesaler
Position:
Project Manager
From:
March 2006
To:
Octiber 2006
Performed Activities:
Functional and technical support to the company Robert Bosch Venezuela support and consulting team
Internal Brazil in implementing the solution in Venezuela in the MM modules
WM.
Among the roles and responsibilities is the Management and Coordination Team
Venezuela consultants.
Company:
Molinos Nacionales, Caracas, Venezuela
Industry:
Manufactura (Food)
Position:
SAP CRM Service
From:
January 2006
To:
February 2006
Performed Activities:
Claims leveraging functionality offered by the CRM service module,
stage receiving complaints Industrial Customers was implemented,
using surveys to record the situation and record it,
to further evaluate and take necessary actions.
Company:
SAP Mexico, Tampico - Acueducto
Industry:
Utilities
Position:
Instructor
From:
January 2006
To:
January 2006
Performed Activities:
SAP CRM Instructor CR400 y IUT255
Company:
SAP Andina y del Caribe, Medellin - Metro
Industry:
Services
Position:
SD Consultant
From:
December 2005
To:
December 2005
Performed Activities:
Support features implemented in SD and staff training, to present and; certification exam.
Company:
Eveba,Caracas, Vebezuela
Industry:
Food
Position:
SD Consultant
From:
November 2005
To:
November 2005
Performed Activities:
Quality Assurance Review in the SD module.
Company:
SAP Andina y del Caribe, Bogota, Cololmbia
Industry:
Services
Position:
CRM Instructor
From:
October 2005
To:
November 2005
Performed Activities:
Academy instructor Marketing and CRM Interaction Center
Company:
SAP Andina y del Caribe, Caracas, Venezuela
Industry:
Servicios
Position:
Instructor
From:
September 2005
To:
September 2005
Performed Activities:
SD Instructor Academy
Company:
SAP Andina y del Caribe, Caracas, Venezuela
Industry:
Services
Position:
Instructor
From:
August 2005
To:
August 2005
Performed Activities:
SAP CRM Instructor
Company:
SAP Sur, Chile
Industry:
Services
Position:
Instructor
From:
July 2005
To:
July 2005
Performed Activities:
SAP CRM Instructor
Company:
Molinos Nacionales, Caracas, Venezuela
Industry:
Manufacturing (Food)
Position:
CRM Marketing Consultant
From:
September 2004
To:
Seotember 2005
Performed Activities:
Project Manager / Consultant for the implementation of the solution in CRM Marketing 4.0
company Molinos Nacionales (MONACA), including CRM functionality Marketing
Campaign Management, segmentation, Leads and Marketing Analytical
Company:
SAP Andina y del Caribe, Caracas, Venezuela
Industry:
Services
Position:
Instructor
From:
March 2005
To:
April 2005
Performed Activities:
MM Academy Instructor
Company:
SAP Andina y del Caribe, Caracas, Venezuela
Industry:
Services
Position:
Instructor
From:
August 2004
To:
August 2004
Performed Activities:
SD Academy Instructor
Company:
EPA, Caracas, Venezuela
Industry:
Retail
Position:
CRM Consultant
From:
August 2004
To:
August 2004
Performed Activities:
Post-Production Support
Company:
Electrificación del Caroní, Caracas, Venezuela
Industry:
Utilities
Position:
MM Consultant
From:
August 2003
To:
January 2004
Performed Activities:
MM leader in supporting the upgrade from version 4.5B to SAP 4.7 in Module Materials, participation ranges from the Blueprint phase to production output. In order to help and collaborate with the definition and implementation of best in the organizational structure and processes that are possible within the time allotted for the
Upgrade with care not to jeopardize output productive for the proposed changes.
He gave further support the SD module regarding Order Entry General Electric services
under specific requirements that arose in last moment.
Company:
Molinos Nacionales, Caracas, Venezuela
Industry:
Manufacturing (Foods)
Position:
CRM Consultant
From:
February 2003
To:
August 2004
Performed Activities:
Designing with the client based on the requirements of the Management
Customer Support Pilot Project implementation of CRM-CIC, which is
initially identified scenarios Inbound Telesales, Outbound Telesales,
Complaints Processing and Information Help Desk in order to increase
the involvement of end consumer products company and improve
relationship with major customers, trying to maintain and increase relations
business with the company.
This project also demanded knowledge with regard to CRM, check in
SD side R / 3 all aspects relating to the organizational structure and data
master module in order to achieve an effective integration between the two applications.
Company:
Centro de Diagnóstico Biomagmetic, Caracas, Venezuela
Industry:
Medical Services
Position:
Project Manager – MM/SD Consultant
From:
November 2002
To:
Mayo2003
Performed Activities:
Manage the entire project from the Discovery phase until the entry into
Production thereof, by the characteristics of the Company and the Project, I got to run
Role of Manager and Consultant logistics modules MM and SD,
implemented in MM Purchasing and Inventory Management and SD offers, orders,
deliveries and Billing, System Info, the project lasted four months and implanted it
s modules FI-CO-TR-AM-MM and SD in a first phase.
Company:
BWIA, Trinidad & Tobago
Industry:
Aerospace
Position:
MM Consultant
From:
April 2002
To:
Septiember 2002
Performed Activities:
Coordinate all activities relevant to the implementation of MM module in
main airline of Trinidad and Tobago, which is one of the most important in the
Caribbean region. Among the activities are the settings system, establishment of interfaces
and conversions with legacy systems,
Training to key users and Finals Post-Production Support.
Company:
El Nacional C.A., Caracas, Venezuela
Industry:
Media (Press)
Position:
SAP Manager
From:
April 2002
To:
September 2002
Performed Activities:
SAP Manager,responsable for the Implementation, improvements, and SAP Team.
Company:
International Home Products, San Juan, Puerto Rico
Industry:
Retail
Position:
MM Cosnultant
From:
Octiber 2000
To:
February 2001
Performed Activities:
Retail company dedicated to pots and other products, support in the configuration and definition of the processes in MM and SD modules in terms of handling and incorporation of some processes that were not considered in the first phase of project.
Company:
Electricidad de Caracas, Caracas, Venezuela
Industry:
Utilities
Position:
Internal Cnsultant
From:
Octubber 1988
To:
September 2000
Performed Activities:
Functions performed: Programmer, System Analyst, Manager
Local Network, Internal Consultant.
Accomplishments: Development and Implementation of Logistics Systems Management
Material (Material Planning, Purchasing, Inventory Control, Bill)
between 1988 and 1994.
Development and implementation of management system for images and Workflow
Purchasing and Warehouse Management (1990-1992).
Development and Implementation of Management Indicators System for Management
Provisioning (Year 1994).
Development of the second level provisioning process redesign, under methodology Yourdon (1995).
Participation in the team of justification of SAP R / 3 project (1996).
Participation in the Task Implementation of SAP R / 3 Module Materials and
WareHouse Management (1997).
Team Leader Materials for Implementation of SAP R / 3 in Business
Electrocosta and Electri, Cartagena, Colombia (1998-1999).
Team Leader Materials Improvement Project (SAP VALUE) (2000).
Team leader Implementation of SAP R / 3 for Telco
EDC Group (2000), SAP SD module.
Counting with 25 years of experience of which 18 are in the area of SAP since 1997, during which he has played roles as Partner of the firm, Implementation Manager, Functional Consultant MM / SD / WM-EWM/ CRM/Hybris, team leader multiple deployments and since 2002 I work with SAPCRM in different modules, versions and countries. Also it has experience in pre-sales activities and sales of ERP and CRM solutions.
I dispose of experience in multiple types of industry as Telco, Mills, Investment Banking, Wholesale, Food and Beverage, Clothing and Footwear, Airlines, Medical Services, Utilities, Entertainment, Pharmacy, among others.
In SAP CRM has specifically involved in implementing CRM Service Module (In house repair ordes, service request, service order, CRM Integration Service and ECC), Marketing, Budgeting Integration with BPS, Loyalty Management, CRM Sales, CRM Web Channel, CRM Telco Solution, Middleware Configuration and ECC-CRM Integration.
SAP Training & BPR:
- C4C12 Hybris for Service
- SAP S/4 Hana Deep Dive June 2016
- Hybris Marketing Essentials Online 2.0 (HY700e_EN_Col03), April 2016
- hybris Commerce Essentials Online, (HY100e_EN_Col02), April 2016
- Implementation of S/4 Hana, March 2016
- CRM2013 Event, las Vegas,, March 2013
- CRM2012 Event, Orlando Feb 2012
- OKP CRM 7.0 EHP3
- OKP CRM 7.0 EHP2
- OKP CRM 7.0 EHP1
- OKP CRM 7.0
- Train the Trainers, Februaary 2008
- RKT CRM 2006’s Dallas October 2007, RTUI52 (User Interface), RASA52 (Sales), RAIC52 (Interaction Center), Train the Trainers, Latam Región)
- PSL02 Introduction to Best Practices- ASAP FOCUS Methodology
- Solution Manager SM310
- Delta Training en CRM 5.0 Marketing,Sales,Service,CIC, People Centric Walldorf- Germany y Philadelphia, Octubre-November 2005
- CRM 4.0 OKP’s de SAP
- CR870 Channel Managment Sap Andina y del Caribe
- CR410 CIC Webclient SAP Andina y Del Caribe
- CR555 CRM Technology 4.0 (Walldorf-Germany)
- CR600 Marketing 4.0 (Walldorf-Germany)
- CRM 4.0 a través de los OKP’s de SAP
- ACADEMIA MM 1998
- TACRM1 (CRM Track1 de la Acdemia CRM 3.0 – 2002)
- CRM400 Customer Interaction Cente 3.0 - 2002)
- SAPEPR (E-Buyer Professional Level 2)
- EPR210 (E-buyer Professional level 3)
- DELTA 4.0 MM
- SAP E-COMMERCE (MECO10)
- MySAP.COM Overview (MY010)
- MySAP.COM Workplace (MY301)
- Business To Business Procurement (ECO210)
- Internet Sales with SAP Online Store (ECO690)
- AC010 Finanzas General AC040 Controlling
- SAP 20 Visión General, ASAP, SAP
- (LO020) Aprovisionamiento
- (SAP LO550) Configuración y Organización MM
- (SAP CA310) Clasificación
- (SAP LO930) Logistic Info System - Taller de Formación de Facilitadores de Aprendizaje (EdeC), Taller de WorkFlow SAP (Dictado por Price Waterhouse)
- ABAP/4 Development WorkBench Reporting (BC405)
- ABAP/4 Data Dictionary (BC430)
Certifications
- C4C Hybris for Service
- CRM E-commerce 5.0 2007
- ASAP Focus Methodology 2006
- SD SAP Andina y Del Caribe, 2005
- CRM Marketing 4.0, SAP ANDINA Y DEL CARIBE 2005
- E-Buyer Professional SAP Andina y del Caribe (Academy), 2002
- SD SAP Andina y del Caribe, C.A 2005
- MM SAP Andina y del Caribe, C.A 1998
- ID: S0002359505
Company:
ET Heinsen, Domican republic (ETH)
Industry:
Logistics & Warehouseing
Position:
EWM Consultant
From:
March 2017
To:
March 2th 2018
Performed Activities:
Responsible for all The Proyect activitines since the blue print up to Go live Support, including analisys,design, configuration, end user training, data migration, including points of integration with TM for EWM 9.3 Module in a Fiscal Warehouse, including Inbound deliveries prpces, outbound delivery process, Handling ubit manangemnet, Putaway and Picking strategises using POSC, Implemeting the use of RF hardware (HH), Technical specificatiosn , forms and slip and labels design specifications, and ERP integration including master warehousing service Billing.
ETH provide import and export services for maritime and air freight. We specialize in Cargo Consolidation (LCL), Full Containers (FCL), Full Consolidated Container (CFCL), Loose Cargo (B/B), and projects which we have receiving terminals throughout USA, ASIA and LATIN AMERICA.
Company:
SABMILLER – Colombia, Ecuador
Industry:
Beverage
Position:
CRM Functional Lead
From:
August 2015
To:
June 17th 2016
Performed Activities:
Responsible for the Roll-OUT and new functionality to be design, customize and Delivered for Commercial Assets Management process in the Ecuador Branch, in order to handle the Equipment Installation, Dismantle, Customer to Customer, Lost and Found, Refurbishment, rebranding among others.
Including Sales Force- AP CRM integration scenarios
Company:
SIGMAQ, El Salvafor – Dallas and LA (EEUU)
Industry:
Packing Wholsaler
Position:
WM Consultant
From:
May 2015
To:
June 2015
Performed Activities:
Support Pre and Post Go Live activities in MM/SD and WM process
Company:
SAP Venezuela
Industry:
Services
Position:
CRM Instructor
From:
May 2015
To:
May 2015
Performed Activities:
CR700 CRM Services EHP2 course for Empresas Polar, Food and Beverage Company.
Company:
Cable & Wireless - Panama
Industry:
Telco
Position:
SAP MM/SD Consultant
From:
December 2014
To:
May 2015
Performed Activities:
SAP MM/SD implementation Leader for 4 New Companies in 4 Countries (Perú, Nicaragua, El Salvador, Panama), covering all the OTC Process and Legal requirements.
Company:
SIGMAQ – El Salvador y Houston (USA)
Industry:
Manufacturing
Position:
MM-WM Consultant ( Remote)
From:
Noviembre 2014
To:
Diciembre 2014
Performed Activities:
Accelerated implementation of the WM module using the basic functionality, 2 centers in the US.
Company:
Cines Unidos - Venezuela
Industry:
Entertainment
Position:
MM-WM-SD Cosnultant
From:
Septiembre 2014
To:
Diciembre 2014
Performed Activities:
My involvement was as an expert consultant in these areas, helping in the definition and structuring of business scenarios and solving certain amount of configuration level issues in the various modules MM, SD and WM, as well as Business process definition , so they could close the implementation phase and pre-production.
Company:
ABBVIE (Abbott Laboratories) - Latam Rollout – Chicago - USA
Industry:
Pharma
Position:
Order To Cash Consultant (SD-FSCM)
From:
September 2013
To:
August 2014
Performed Activities:
Regional consultant for Process Order to Cash (SD + AR) for the Roll-out solution for SAP ECC Enterprise Abbvie new group, part of the group of companies of Abbott Laboratories.
Project was developed in 80% remotely, working together with Team USA in Chicago.
Primary responsibility to design, adjust and configure the solution to the specific legal requirements of each country, ensuring that the main basis of the solution is not affected.
Company:
Celeritech Consulting - Venezuela
Industry:
SAP Consulting
Position:
CRM Instructor
From:
July 2014
To:
July 2014
Performed Activities:
SAP CRM 7.0 EHP2 Academy Instructor
Company:
METALCO , Costa Rica - Rollout
Industry:
Mills
Position:
MM Cosnultant
From:
Julio 2013
To:
Septiembre 2013
Performed Activities:
MM Leader for Roll-Out Implementation in Metalco Costa, Rica, including, all the MM-IM and MM-PUR process, and a customer mobile solution for physical inventory and stock transfers.
Company:
Química Suiza, Lima
Industry:
Wholesaler Distributor
Position:
SAP CRM Service Consultant
From:
June 2013
To:
June 2013
Performed Activities:
The In house Repair Scenario previously implemented was redefined for Industrial Unit Hilti, handling equipment such as drills and other tools to enable them to manage customers' attention in relation to the repair processes and guarantees, as well as the possibility of the supply of services, billing services and control equipment received, until delivery to the customer repaired, ECC Integration and spare part management.
Company:
BD Consultores, Costa Rica
Industry:
SAP Consuulting Services
Position:
SAP CRm Instructor
From:
Mayo 2013
To:
Maro 2013
Performed Activities:
It was issued in three weeks in May CRM workshops, Basics, Sales, Service, Marketing and Web Client, allowing them to meet, more effectively, BluePrint stage in its Customer.
Company:
Banco de San Jose, Costa Rica
Industry:
Banking
Position:
MM Consultant
From:
Mayo 2013
To:
Maro 2013
Performed Activities:
I went and design redefining strategies Liberation of the Company, whose initial focus was wrongly defined and was giving them problems in their operations.
Company:
Incesa Standard, Costa Rica
Industry:
Manufacturing
Position:
MM Consultant
From:
Abril 2013
To:
Abril 2013
Performed Activities:
Incesa Standard, company dedicated to the production and marketing of sanitary parts, accessories and spare parts, the American Center (Panama - Guatemala) Region.
The collection of information, design and basic configuration for implementing the Material Planning took place in this one based on consumption phase, as it has implemented the Module Production Planning, so he focused only on material planning for external procurement, over 5 floors, a total Sku 8..000.
Company:
Corporacion Nacional de Telecomunicaciones, Ecuador
Industry:
T
Telco
Position:
SAP CRM Solution Architect / Service Consultant
From:
July 2012
To:
February 2013
Performed Activities:
I was involved in Phase II of the project as architect functional solution and Consultant Aftermarket Services, currently completing Stage Business Blueprint, my position 6 functional consultants, which should support and coordinate, as an architect, I am responsible for ensuring the correct implementation of the tool, according to project requirements, integration to other systems and functional support resources throughout the project.
SAP CRM in Phase 1 is integrated to the OPEN platform the Client and in Phase 2 will integrate with AMDOCS (OSS and BSS EPC), which are the provisions and the biller, that implements the core solution.
Company:
Cueros Velez, Medellin Colombia
Industry:
Clothing & Footwear (Manufacturing & Retail)
Position:
SAP CRM Solution Architech
From:
May 2012
To:
Octiber 2012
Performed Activities:
My responsibility was to design solution for SAP CRM LOYALTY MANAGMENT Leather Velez, performing the basic configuration of the solution and implementation support team during all phases of the project.
It is being implemented in the version of SAP CRM 7.0 EPH 2
300,000 loyal one currently managed and is expected to reach 600,000 over the next three years.
Company:
Corporación Nacional de Telecomunicaciones, Ecuador
Industry:
Telco
Position:
SAP CRM Solution Architect
From:
April 2012
To:
June 2012
Performed Activities:
I was involved in the final phase of Stage 1, and the Start of Phase 2 Architect Solution, working with the team of consultants and management in solving problems of implementation and decision making regarding the better manage to integrate with legacy systems and optimum use of the standard solution of SAP CRM.
SAP CRM in Phase 1 is integrated into the Customer OPEN platform
Company:
BICSA, San Jose, Costa Rica
Industry:
I
Investing Banking
Position:
Solution Architect / Service Consultant
From:
February 2012
To:
August 2012
Performed Activities:
I was involved in the implementation phase as a consultant to support the CRM team is at the Client working on the product configuration, applications and claims, Asset and Liability Management products, structured using tools such as application services business, opportunities, FS offers, FmManejo Case ..
Is being implemented Sales, Services, and Interaction Center Mercadep to solve the needs of customers
The client does not have SAP Banking, in principle, so it will be built through Web services interfaces with the legacy system.
Company:
Empresas Polar, Caracas, Venezuela
Industry:
Food & Beverage
Position:
SAP CRM Specialist
From:
December 2011
To:
June 2012
Performed Activities:
Responsible for supporting the Project Sales Force Automation (SFA), checking the functionality bought from SAP and evaluating whether to where it meets the business requirements, and that can be used or not.
Support for internal consultants on projects being implemented in the area of support to the implemented functionality, Loyalty Managment Managment and Territory who are in the implementation phase respectively.
General support all the functionalities of CRM implemented or being implemented.
Company:
SABMILLER, Bogota, Colombia y SouthAfrica
Industry:
Beverages
Position:
Solution Expert
From:
march 2011
To:
November 2011
Performed Activities:
Responsible for ensuring the successful implementation of business scenarios for the management of business assets and POP materials, using CRM as an entry point for applications and its integration with the ERP, to Ecuador and Poland
Module Configuration Sales and Service CRM and ERP integration, service requests, service orders, Integration Logistics (Booking ERP) Cost / Accounting (via WBS), sales orders and replication ERP, collaboration is aspects Middleware among others.
Company:
Quimica Suiza, Lima, Perú
Industry:
Wholesaler - Distributor
Position:
SAP CRM Cosnultant
From:
August 2011
To:
November 2011
Performed Activities:
Responsible for the implementation and configuration of middleware, Interaction Center, Marketing and Sales (ERP Order) to give solution to the requirements of the business Vantive Ecuador, Business Unit in charge of the sale of expensive drugs and specialized through contact center and directly in stores.
Through marketing you notify the client when by dosage and treatment should buy back the medicine.
This implementation had the support of a CRM resource site through which the collection of information and a series of activities that are needed to perform on site, including the training of key users was handle
Company:
Quimica Suiza, Lima, Perú
Industry:
Wholesaler - Distributor
Position:
SAP CRM Cosnultant
From:
April 2011
To:
June 2011
Performed Activities:
Responsible for the implementation and configuration of middleware, Interaction Center, Marketing Sales and Services,, to give solution to the requirements of the business Farmakonsuma, responsible for administering medications swaps, collect customer information, and execute campaigns and reminders as well as have the ability to manage requests for information from clients and to perform classification for future analysis.
This implementation had the support of a CRM resource site through which the collection of information and a series of activities that are needed to perform on site, including the training of key users was handled.
Company:
Empresas Polar, Caracas, Venezuela
Industry:
Food & Beverages
Position:
SAP CRM Consultant
From:
January 2011
To:
March 2011
Performed Activities:
My responsibility was guide and support the Client team in the Loyalty Management prototype Implementation and help them also in the implementation of other initiatives, in Sales, marketing and Service, for the Commercial Area.
Company:
Quimica Suiza, Lima, Perú
Industry:
Wholesaler - Distributor
Position:
SAP CRM Consultant
From:
June 2010
To:
December 2010
Performed Activities:
This Implementation was base on IC and Services functionality, Substitution of the Call center Software the handled in Peru and Ecuador subsidiaries, Services was used for the Inhouse Repair Team for Measurement equipments and complaint around this type of equipmemts.
My role was as principal consultant for both modules and in charge of a Junior consultant who was helping me in all the implementation process.
Empresa Electrificadora de Boyacá, Tunja, Colombia
Industry:
Utilities
Position:
SAP CRM Consultant
From:
February 2010
To:
July 2010
Performed Activities:
Leader Consultant Services deployment scenarios for Distribution, Customer Service and Distribution Company in CRM Version 7.0.
The project is aimed at processes of internal and external services using CRM functionality with integration of ERP and Legacy system through PI.
Company:
Empresas Polar, Caracas, Venezuela
Industry:
Food & Beverages
Position:
Solution Architect
From:
Octiober 2009
To:
July 2010
Performed Activities:
Implementation of SAP CRM 7.0 for Business Enterprises drinks and food the Venezuelan market leader.
The project is aimed at using the tool to Commercial processes Levers (marketing strategies) to strengthen relations with customers and increase sales and / or market presence of its products.
It is planned to implement features of Marketing, Sales and Services, plus Marketing and Sales Planning, integrating functions with SAP ERP for logistics processes that required.
There will also be a Track Managment or Loyalty Loyalty Management plans to direct and indirect customers.
My role is to lead the team and support in all phases of the Project and areas of deployment, assuming different roles.
Company:
Amanco, Maracay, Venezuela
Industry:
Manufacturing
Position:
SAP CRM and ERP SD Consultant ( 90% remote)
From:
August 2009
To:
January 2010
Performed Activities:
Project is being conducted in conjunction with Mexichem personnel, in order to enable strategic enterprise customers, approx 50, the possibility of access to the platform of the Company and to place sales orders, requests and complaints and ship information concerning payments.
The project is carried out in SAP CRM Version 7.0., Implemented modules, Sales and Services.
Company:
SAP Andina y del Caribe, Bogota, Colombia
Industry:
Services
Position:
SAP CRM Instructor
From:
August 2009
To:
August2009
Performed Activities:
SAP CRM 7.0 Academy Instructor
Company:
Colsubsidio, Bogota, Colombia
Industry:
Social Services
Position:
SAP CRM WEB Channel Consultant
From:
January 2009
To:
June 2009
Performed Activities:
Consultant, responsible for the implementation of CRM 2007 E-commerce company in Colsubisidio, Retail company with a national presence, www.colsubsidio.com). The solution will be directed to the online sale of pharmaceuticals and Retail, Consumer B2C and B2B institutions.
www.drogueriascolsubsidio.com
Company:
Ron Santa Teresa, Caracas, Venezuela
Industry:
Beverages
Position:
SAP CRM Marketing
From:
February 2009
To:
March 2009
Performed Activities:
My participation in this project aimed reorientation and correction configuration and business processes, so far from my participation had been made.
The main purpose of my participation was to take control of the implementation of Marketing, to solve a series of technical and functional problem they were occurring which were causing a major delay in the dates committed by the Implementing Company.
Marketing the solution was geared specifically to managing business scenarios CLUB RUM, vital tool for product promotion and retention marketing end users
Company:
SAP Andina y del Caribe
Industry:
Services
Position:
Instructor
From:
Mach 2009
To:
March 2009
Performed Activities:
SAP CRM 2007 Instructor
Company:
Familia Sancela, Medellin, Colombia
Industry:
Manufacturing
Position:
SAP CRM Consultant
From:
May 2008
To:
December 2008
Performed Activities:
Lead Consultant, responsible for the implementation of CRM 2007 Family Sancela, Medellin, Colombia, in the functionalities of Marketing, Sales and Services, with regard to the Institutional Division.
Solutions that support sales and services mainly institutional area were designed, which
is the supporting relationships with distributors and large companies, through installation
of paper and soap dispensers as well as the sale of the products they require.
www.familiainstitucional.com.
Company:
SAP Andina y del Caribe, Caracas , Venezuela
Industry:
Services
Position:
Instructor
From:
April 2008
To:
May 2008
Performed Activities:
MM Instructor
Company:
SAP Andina y del Caribe, Caracas, Venezuela
Industry:
Services
Position:
Instructor
From:
February 2008
To:
March 2008
Performed Activities:
MM Academy Instructor
Company:
Austral Import C.A., Caracas, Venezuela
Industry:
Wholesaler & Retail
Position:
SD/MM Consultant
From:
February 2008
To:
May 2008
Performed Activities:
Lead Consultant for review, recommendation and implementation with the reengineering of the
Various logistic processes of this Company, which came presenting various problems affecting
Company operations, as it pertains to sales and distribution and materials management.
Company:
SAP Andina y del Caribe, Caracas, Venezuela
Industry:
Services
Position:
Instructor
From:
November 2007
To:
December 2007
Performed Activities:
MM Academy Instructor
Company:
SAP Andina y del Caribe, Caracas, Venezuela
Industry:
Services
Position:
Instructor
From:
July 2007
To:
August 2007
Performed Activities:
SD Academy Instructor
Company:
Iluminación Helios, Caracas, Venezuela
Industry:
Retail
Position:
SAP CRM / SD / MM Consultant
From:
September 2006
To:
January 2007
Performed Activities:
Work team leader and consultant directly responsible for the implementation of CRM 5.0 in
modules Sales, Marketing and e-commerce, as well as improvements in the ERP modules
Sales and Distribution and MM.
Project that is currently in the phase of Business BluePrint and where they will participate together
to me a team of 4 consultants, at different times and stages.
I have the responsibility to lead our team and make joint consulting the
functionalities of Marketing, Sales, e-commerce, supported by a group of functional consultants and
Technicians, integrating SAP CRM 5.0 solution Enteriprise 4.7., 6.0 and BI 7.0 Portals
www.helios.com.ve (Website Customer Input)
Company:
SAP Andina y del Caribe, Caracas, Venezuela
Industry:
Services
Position:
Instructor
From:
August 2006
Noviembre 2007
To:
August 2006
Performed Activities:
Instructor Academia SD
Company:
SAP Mexico, Monterrey - Cemex
Industry:
Manufacturing (cement)
Position:
Instructor
From:
June 2006
To:
June 2006
Performed Activities:
SAP CR100 Basic Customizing Instructor
Company:
British American Tobacco (BAT), Caracas, Venezuela
Industry:
Tabacco
Position:
Project Manager
From:
Abril 2006
To:
June 2006
Performed Activities:
Responsible To lead and coordinate the resources allocated to this project,
dedication was Part-Time and between the additional responsibilities to management was
To lead and guide of consultants MM and SD in different needs.
Company:
Robert Bosch (Bosch), Caracas, Venezuela
Industry:
Wholesaler
Position:
Project Manager
From:
March 2006
To:
Octiber 2006
Performed Activities:
Functional and technical support to the company Robert Bosch Venezuela support and consulting team
Internal Brazil in implementing the solution in Venezuela in the MM modules
WM.
Among the roles and responsibilities is the Management and Coordination Team
Venezuela consultants.
Company:
Molinos Nacionales, Caracas, Venezuela
Industry:
Manufactura (Food)
Position:
SAP CRM Service
From:
January 2006
To:
February 2006
Performed Activities:
Claims leveraging functionality offered by the CRM service module,
stage receiving complaints Industrial Customers was implemented,
using surveys to record the situation and record it,
to further evaluate and take necessary actions.
Company:
SAP Mexico, Tampico - Acueducto
Industry:
Utilities
Position:
Instructor
From:
January 2006
To:
January 2006
Performed Activities:
SAP CRM Instructor CR400 y IUT255
Company:
SAP Andina y del Caribe, Medellin - Metro
Industry:
Services
Position:
SD Consultant
From:
December 2005
To:
December 2005
Performed Activities:
Support features implemented in SD and staff training, to present and; certification exam.
Company:
Eveba,Caracas, Vebezuela
Industry:
Food
Position:
SD Consultant
From:
November 2005
To:
November 2005
Performed Activities:
Quality Assurance Review in the SD module.
Company:
SAP Andina y del Caribe, Bogota, Cololmbia
Industry:
Services
Position:
CRM Instructor
From:
October 2005
To:
November 2005
Performed Activities:
Academy instructor Marketing and CRM Interaction Center
Company:
SAP Andina y del Caribe, Caracas, Venezuela
Industry:
Servicios
Position:
Instructor
From:
September 2005
To:
September 2005
Performed Activities:
SD Instructor Academy
Company:
SAP Andina y del Caribe, Caracas, Venezuela
Industry:
Services
Position:
Instructor
From:
August 2005
To:
August 2005
Performed Activities:
SAP CRM Instructor
Company:
SAP Sur, Chile
Industry:
Services
Position:
Instructor
From:
July 2005
To:
July 2005
Performed Activities:
SAP CRM Instructor
Company:
Molinos Nacionales, Caracas, Venezuela
Industry:
Manufacturing (Food)
Position:
CRM Marketing Consultant
From:
September 2004
To:
Seotember 2005
Performed Activities:
Project Manager / Consultant for the implementation of the solution in CRM Marketing 4.0
company Molinos Nacionales (MONACA), including CRM functionality Marketing
Campaign Management, segmentation, Leads and Marketing Analytical
Company:
SAP Andina y del Caribe, Caracas, Venezuela
Industry:
Services
Position:
Instructor
From:
March 2005
To:
April 2005
Performed Activities:
MM Academy Instructor
Company:
SAP Andina y del Caribe, Caracas, Venezuela
Industry:
Services
Position:
Instructor
From:
August 2004
To:
August 2004
Performed Activities:
SD Academy Instructor
Company:
EPA, Caracas, Venezuela
Industry:
Retail
Position:
CRM Consultant
From:
August 2004
To:
August 2004
Performed Activities:
Post-Production Support
Company:
Electrificación del Caroní, Caracas, Venezuela
Industry:
Utilities
Position:
MM Consultant
From:
August 2003
To:
January 2004
Performed Activities:
MM leader in supporting the upgrade from version 4.5B to SAP 4.7 in Module Materials, participation ranges from the Blueprint phase to production output. In order to help and collaborate with the definition and implementation of best in the organizational structure and processes that are possible within the time allotted for the
Upgrade with care not to jeopardize output productive for the proposed changes.
He gave further support the SD module regarding Order Entry General Electric services
under specific requirements that arose in last moment.
Company:
Molinos Nacionales, Caracas, Venezuela
Industry:
Manufacturing (Foods)
Position:
CRM Consultant
From:
February 2003
To:
August 2004
Performed Activities:
Designing with the client based on the requirements of the Management
Customer Support Pilot Project implementation of CRM-CIC, which is
initially identified scenarios Inbound Telesales, Outbound Telesales,
Complaints Processing and Information Help Desk in order to increase
the involvement of end consumer products company and improve
relationship with major customers, trying to maintain and increase relations
business with the company.
This project also demanded knowledge with regard to CRM, check in
SD side R / 3 all aspects relating to the organizational structure and data
master module in order to achieve an effective integration between the two applications.
Company:
Centro de Diagnóstico Biomagmetic, Caracas, Venezuela
Industry:
Medical Services
Position:
Project Manager – MM/SD Consultant
From:
November 2002
To:
Mayo2003
Performed Activities:
Manage the entire project from the Discovery phase until the entry into
Production thereof, by the characteristics of the Company and the Project, I got to run
Role of Manager and Consultant logistics modules MM and SD,
implemented in MM Purchasing and Inventory Management and SD offers, orders,
deliveries and Billing, System Info, the project lasted four months and implanted it
s modules FI-CO-TR-AM-MM and SD in a first phase.
Company:
BWIA, Trinidad & Tobago
Industry:
Aerospace
Position:
MM Consultant
From:
April 2002
To:
Septiember 2002
Performed Activities:
Coordinate all activities relevant to the implementation of MM module in
main airline of Trinidad and Tobago, which is one of the most important in the
Caribbean region. Among the activities are the settings system, establishment of interfaces
and conversions with legacy systems,
Training to key users and Finals Post-Production Support.
Company:
El Nacional C.A., Caracas, Venezuela
Industry:
Media (Press)
Position:
SAP Manager
From:
April 2002
To:
September 2002
Performed Activities:
SAP Manager,responsable for the Implementation, improvements, and SAP Team.
Company:
International Home Products, San Juan, Puerto Rico
Industry:
Retail
Position:
MM Cosnultant
From:
Octiber 2000
To:
February 2001
Performed Activities:
Retail company dedicated to pots and other products, support in the configuration and definition of the processes in MM and SD modules in terms of handling and incorporation of some processes that were not considered in the first phase of project.
Company:
Electricidad de Caracas, Caracas, Venezuela
Industry:
Utilities
Position:
Internal Cnsultant
From:
Octubber 1988
To:
September 2000
Performed Activities:
Functions performed: Programmer, System Analyst, Manager
Local Network, Internal Consultant.
Accomplishments: Development and Implementation of Logistics Systems Management
Material (Material Planning, Purchasing, Inventory Control, Bill)
between 1988 and 1994.
Development and implementation of management system for images and Workflow
Purchasing and Warehouse Management (1990-1992).
Development and Implementation of Management Indicators System for Management
Provisioning (Year 1994).
Development of the second level provisioning process redesign, under methodology Yourdon (1995).
Participation in the team of justification of SAP R / 3 project (1996).
Participation in the Task Implementation of SAP R / 3 Module Materials and
WareHouse Management (1997).
Team Leader Materials for Implementation of SAP R / 3 in Business
Electrocosta and Electri, Cartagena, Colombia (1998-1999).
Team Leader Materials Improvement Project (SAP VALUE) (2000).
Team leader Implementation of SAP R / 3 for Telco
EDC Group (2000), SAP SD module.
Project history
Gustavo Perez, gustavo.perez@empresas-polar.com, Gerencia de aplicaciones, Empresas Polar
Carlos Rodriguez, carodriguez@sigmaq.com, SIGMAQ, El Salvador
Ella Orozco Ella.orozco@SABMILLER.COM, Empresa SABMILLER, UK
Ronnie Browning ronnie.browning@ecom-group.com, Ecom-Group, UK
Ildemaro Fuentes ildemaro.fuentes@seidor.com, Director, Seidor Consulting, CR
Paola Manzano, paola.manzanofernandez@za.sabmiller.com, FDL in SABMILLER
Yelitza Gnzalez, YGonzalez@cinesunidos.com, VP de Administración y Finanzas, Cines Unidos, Venezuela
Nelly Hernanbdez, nhernandez@prosein.com, Gerete de Tecnología de Prosein, Venezuela
Jonathan Revete, jrevetie@savake.com , Gerente de Tecología, Grupo Savake, Venezuela
Diaz, Myriam, myriam.diaz@sap.com, SAP Education, Andina y del Caribe
Gilberth Marin, gmarin@bdconsultores.com, Gerente Proyecto , BDConsultores
Rodolfo Rebagliati rrebagliati@qumicasuiza.com , Química Suiza, Perú
Fabiola Pernía fabiola.perniua@empresas-polar.com , Empresas Polar, Venezuela
Oscar Meza, omeza@cuerosvelez.com, Cueros Velez, Medellin, Colombia
Patricia Melo Patricia.Melo@colsubsidio.com , Empresa Colsubsidio, Colombia
Juan Martinez juanmp@familia.com.co, Empresa Productos Familia, Colombia
Diana Sanchez soraya.siem@sap.com Empresa SAP Andina y del Caribe, Educación
Elsa Berumen Elsa.Berumen@sap.com Empresa SAP Mexico y Centro America, Educacion
Andy Weisner awiesner@helios.com.ve Empresa Helios, Venezuela
Javier Orozco jorozco@helios,com.ve Empresa Helios, Venezuela
Ana Bella de Nobrega ANOBREGA@monaca.com.ve Empresa Molinos Nacionales, Venezuela
Tebar Muñoz Tebar.Munoz@ve.bosch.com Empresa Bosch/Rexroth, Venezuela
Carlos Rodriguez, carodriguez@sigmaq.com, SIGMAQ, El Salvador
Ella Orozco Ella.orozco@SABMILLER.COM, Empresa SABMILLER, UK
Ronnie Browning ronnie.browning@ecom-group.com, Ecom-Group, UK
Ildemaro Fuentes ildemaro.fuentes@seidor.com, Director, Seidor Consulting, CR
Paola Manzano, paola.manzanofernandez@za.sabmiller.com, FDL in SABMILLER
Yelitza Gnzalez, YGonzalez@cinesunidos.com, VP de Administración y Finanzas, Cines Unidos, Venezuela
Nelly Hernanbdez, nhernandez@prosein.com, Gerete de Tecnología de Prosein, Venezuela
Jonathan Revete, jrevetie@savake.com , Gerente de Tecología, Grupo Savake, Venezuela
Diaz, Myriam, myriam.diaz@sap.com, SAP Education, Andina y del Caribe
Gilberth Marin, gmarin@bdconsultores.com, Gerente Proyecto , BDConsultores
Rodolfo Rebagliati rrebagliati@qumicasuiza.com , Química Suiza, Perú
Fabiola Pernía fabiola.perniua@empresas-polar.com , Empresas Polar, Venezuela
Oscar Meza, omeza@cuerosvelez.com, Cueros Velez, Medellin, Colombia
Patricia Melo Patricia.Melo@colsubsidio.com , Empresa Colsubsidio, Colombia
Juan Martinez juanmp@familia.com.co, Empresa Productos Familia, Colombia
Diana Sanchez soraya.siem@sap.com Empresa SAP Andina y del Caribe, Educación
Elsa Berumen Elsa.Berumen@sap.com Empresa SAP Mexico y Centro America, Educacion
Andy Weisner awiesner@helios.com.ve Empresa Helios, Venezuela
Javier Orozco jorozco@helios,com.ve Empresa Helios, Venezuela
Ana Bella de Nobrega ANOBREGA@monaca.com.ve Empresa Molinos Nacionales, Venezuela
Tebar Muñoz Tebar.Munoz@ve.bosch.com Empresa Bosch/Rexroth, Venezuela
Local Availability
Only available in these countries:
Spain
Looking to move any EU Cournty, Spain with Preference
Other
Additional Training
- CRM: Administración de las Relaciones con los Clientes, UCAB, Caracas-Venezuela, Octubre 2003.
- PNL: Neurolingüistica, CTI, Caracas-Venezuela, Marzo 2000.
