Keywords
Skills
SAP CRM, SAP CRM Technical, Business Analysis, Business Process Re-engineering, Project Management, ABAP, ABAP Web Dynpro, ABAP-OO, SAP ERP, Smartforms, SAP Netweaver, Solution Architecture, Team Leadership, Managing Offshore Teams, Solution Development, Solution Delivery, Techno-Functional, Technical Solution Design
Project history
ecenta Asia Pacific Pte Ltd
Head, Remote Consulting Group (APJ)
10.2011 - 01.2013
Remote Consulting Group (APJ) is a remote delivery centre based in Cyberjaya, Malaysia for ecenta AG (parent
company of ecenta Asia Pacific Pte Ltd)
• Responsible for setting up, hiring and managing the delivery centre
• Devised the remote delivery methodology to ensure smooth communication between the remote and onsite delivery teams as well as successful project delivery
• Designed the ecenta's implementation methodology for SAP Rapid Deployment Solution (RDS) for CRM Sales, Service and Marketing
• Served as the remote team lead for 2 implementation projects (a Danish shoe manufacturer and a US-based provider of software solutions and services for the automotive retail industry). Provided the technical design and guided the team in successfully delivering all development tasks assigned to the remote team
Information Technology and Services
51-200 employees
ecenta (Malaysia) Sdn Bhd
Director
07.2007 - 01.2013
ecenta (Malaysia) is a wholly owned subsidiary of ecenta Asia Pacific Pte Ltd. ecenta (Malaysia) provides
consultancy services in SAP CRM and Netweaver and is currently located in Cyberjaya, Malaysia.
• Responsible for setting up the office and the recruitment process
• Worked on the business and financial plans for the successful application of the Multimedia Super Corridor
(MSC) status which gives ecenta (Malaysia) a 10-year tax exemption
Information Technology and Services
51-200 employees
ecenta Asia Pacific Pte Ltd
Senior CRM Consultant
04.2005 - 01.2013
• Application Maintenance and Support (AMS) Manager for an international high technology company in California, USA
- Led a team of 4 to provide AMS support for the CRM, BI and PI systems used by the client's European operation
• Solution Architect for an international PC manufacturer in Beijing, China
- Led the client internal development team in the implementation of new functionalities for Pricing and Margin Management in CRM 7.0 (EHP1).
- Performed BOL enhancements and UI development to support the new functionalities.
• Solution Architect for an international high technology company in California, USA
- Conducted customer workshops to gather business requirements
- Designed customized solution for the client premium customer care department
- Led a team of 10 consultants to implement the customized solution
• Solution Architect for a Food and Beverage company in Stockholm, Sweden
- Conducted customer workshops to gather business requirements
- Designed a centralized customer service solution that served as a global template for all of the client's market companies.
• External Functional Consultant with SAP APJ, Singapore
- Conducted user workshops to gather functional requirements for SAP CRM solution which was tailored for SAP sales offices in China, Japan and South Korea
• External Technical Consultant with SAP AG, Germany
- Developed standard SAP Leasing solution for Account Origination
- Converted standard Leasing solution from CRM 5.0 (PCUI) to CRM 5.2 (WebUI)
• Designed and implemented Grantor Management (CRM 2007) for the NSW Department of
Education and Training in Sydney, Australia
• Techno-Functional Consultant for an insurance company based in Port of Spain, Trinidad & Tobago
- Gathered user requirements and implemented Lead Management
• Performed upgrades from SAP CRM 5.0, CRM 2007 to CRM 7.0 for several multinational companies in USA, Europe and Asia
Information Technology and Services
51-200 employees
ecenta Asia Pacific Pte Ltd
Manager, CRM Competency Centre
01.2007 - 10.2009
Took necessary actions for providing proper staff management of 8 consultants
• Monitored utilization rate of the team and assisted in allocating resources to projects in the Americas, EMEA and Asia Pacific regions
Information Technology and Services
51-200 employees
Expedio Technologies
IT Consultant
05.2002 - 03.2005
Designed and implemented a web-based Production and Inventory Management System (PIMS) for Hygrade Casings Company and Pacific Casings in New Zealand. The system is based on Struts and J2EE.
• Installed and administered the Linux server which houses the PIMS.
Information Technology and Services
ZosLab Holdings Pte Ltd
Lead Software Engineer
02.2000 - 04.2002
Developed zosmail.com and zosmail.ne.jp, internet portals that paid members for viewing online advertisements. Technologies used J2EE
• Developed and administered ZosLab e-payment gateway system that offered online credit card payment services to online merchants.
• Led a team of 4 developers to implement an online resort booking system and online backup system for backend operations for one of the largest travel agencies in Japan
Information Technology and Services
Inland Revenue Authority of Singapore
IT Services Officer
02.1999 - 02.2000
Maintained the Property Tax subsystem of the Inland Revenue Information System (IRIS)
• Converted the Estate Agent system from Dbase to Visual Basic to meet Y2K compliance
Government Administration
1001-5000 employees
Head, Remote Consulting Group (APJ)
10.2011 - 01.2013
Remote Consulting Group (APJ) is a remote delivery centre based in Cyberjaya, Malaysia for ecenta AG (parent
company of ecenta Asia Pacific Pte Ltd)
• Responsible for setting up, hiring and managing the delivery centre
• Devised the remote delivery methodology to ensure smooth communication between the remote and onsite delivery teams as well as successful project delivery
• Designed the ecenta's implementation methodology for SAP Rapid Deployment Solution (RDS) for CRM Sales, Service and Marketing
• Served as the remote team lead for 2 implementation projects (a Danish shoe manufacturer and a US-based provider of software solutions and services for the automotive retail industry). Provided the technical design and guided the team in successfully delivering all development tasks assigned to the remote team
Information Technology and Services
51-200 employees
ecenta (Malaysia) Sdn Bhd
Director
07.2007 - 01.2013
ecenta (Malaysia) is a wholly owned subsidiary of ecenta Asia Pacific Pte Ltd. ecenta (Malaysia) provides
consultancy services in SAP CRM and Netweaver and is currently located in Cyberjaya, Malaysia.
• Responsible for setting up the office and the recruitment process
• Worked on the business and financial plans for the successful application of the Multimedia Super Corridor
(MSC) status which gives ecenta (Malaysia) a 10-year tax exemption
Information Technology and Services
51-200 employees
ecenta Asia Pacific Pte Ltd
Senior CRM Consultant
04.2005 - 01.2013
• Application Maintenance and Support (AMS) Manager for an international high technology company in California, USA
- Led a team of 4 to provide AMS support for the CRM, BI and PI systems used by the client's European operation
• Solution Architect for an international PC manufacturer in Beijing, China
- Led the client internal development team in the implementation of new functionalities for Pricing and Margin Management in CRM 7.0 (EHP1).
- Performed BOL enhancements and UI development to support the new functionalities.
• Solution Architect for an international high technology company in California, USA
- Conducted customer workshops to gather business requirements
- Designed customized solution for the client premium customer care department
- Led a team of 10 consultants to implement the customized solution
• Solution Architect for a Food and Beverage company in Stockholm, Sweden
- Conducted customer workshops to gather business requirements
- Designed a centralized customer service solution that served as a global template for all of the client's market companies.
• External Functional Consultant with SAP APJ, Singapore
- Conducted user workshops to gather functional requirements for SAP CRM solution which was tailored for SAP sales offices in China, Japan and South Korea
• External Technical Consultant with SAP AG, Germany
- Developed standard SAP Leasing solution for Account Origination
- Converted standard Leasing solution from CRM 5.0 (PCUI) to CRM 5.2 (WebUI)
• Designed and implemented Grantor Management (CRM 2007) for the NSW Department of
Education and Training in Sydney, Australia
• Techno-Functional Consultant for an insurance company based in Port of Spain, Trinidad & Tobago
- Gathered user requirements and implemented Lead Management
• Performed upgrades from SAP CRM 5.0, CRM 2007 to CRM 7.0 for several multinational companies in USA, Europe and Asia
Information Technology and Services
51-200 employees
ecenta Asia Pacific Pte Ltd
Manager, CRM Competency Centre
01.2007 - 10.2009
Took necessary actions for providing proper staff management of 8 consultants
• Monitored utilization rate of the team and assisted in allocating resources to projects in the Americas, EMEA and Asia Pacific regions
Information Technology and Services
51-200 employees
Expedio Technologies
IT Consultant
05.2002 - 03.2005
Designed and implemented a web-based Production and Inventory Management System (PIMS) for Hygrade Casings Company and Pacific Casings in New Zealand. The system is based on Struts and J2EE.
• Installed and administered the Linux server which houses the PIMS.
Information Technology and Services
ZosLab Holdings Pte Ltd
Lead Software Engineer
02.2000 - 04.2002
Developed zosmail.com and zosmail.ne.jp, internet portals that paid members for viewing online advertisements. Technologies used J2EE
• Developed and administered ZosLab e-payment gateway system that offered online credit card payment services to online merchants.
• Led a team of 4 developers to implement an online resort booking system and online backup system for backend operations for one of the largest travel agencies in Japan
Information Technology and Services
Inland Revenue Authority of Singapore
IT Services Officer
02.1999 - 02.2000
Maintained the Property Tax subsystem of the Inland Revenue Information System (IRIS)
• Converted the Estate Agent system from Dbase to Visual Basic to meet Y2K compliance
Government Administration
1001-5000 employees
Local Availability
Only available in these countries:
Singapore
Currently available for short term contracts
