Astrid Vetter available

Astrid Vetter

CRM Project Manager/ Senior consultant- international experience& trilingual G/E/F

Profileimage by Astrid Vetter CRM Project Manager/ Senior consultant- international experience& trilingual G/E/F from Reichelsheim
  • 64385 Reichelsheim Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: 100 €/hour
    negotiable depending on location/ assignment
  • Languages: German (Native or Bilingual) | English (Full Professional) | French (Full Professional) | Spanish (Limited professional)
  • Last update: 20.12.2017
Profileimage by Astrid Vetter CRM Project Manager/ Senior consultant- international experience& trilingual G/E/F from Reichelsheim
The download of this file requires a paid membership.
CV Englisch
The download of this file requires a paid membership.
10 years of experience in Management and IT consulting with a focus on Customer Experience, CRM and Project Management
Trilingual in German/ English/ French
Marketing Automation, Online Marketing, CRM Strategy, CRM and Marketing tool selection, Salesforce, Process Harmonization, Project Management, Sales Enablement
Profile Summary :
Project Manager and CRM Consultant with 10 years of experience in IT and management consulting
Experience in Marketing, Sales and Service processes in multiple industries.
Trilingual in German, English, French and at ease in multi-cultural work environments.
Work Experience
Since 04/2012 working as an independent consultant: aprima consulting, France/ Germany
Sephora SA, France – Project Manager CRM
08/ 2016- 12/ 2016
Project Manager for CRM and Client Service
  • Preliminary project planning and analysed business requirements in cooperation with business for client service functions and loyalty program
Louis Vuitton Malletier, France – CRM Consultant
04/ 2016
CRM Consultant for CRM and mobile application
  • Collected business requirements in close cooperation with business and IT for enhancements on CRM and mobile application for the customer-facing operations (Clienteling)  

Saint-Gobain, France – CRM Consultant
10/2015- present
CRM Consultant on CRM transformation project
  • Supported the business departments in their process definition and requirements formulation for the implementation of a CRM cloud solution
Galigeo, France/ Germany- Interim Manager Business Development
02/2015- 08/2015
Business Development Manager for the German-speaking market
  • Developed a sales strategy and pursued business development initiatives including development of partnerships and marketing initiatives in the German-speaking market for a software company (geo-location solutions for BI/ CRM)
  • Managed a team of two employees
Etexgroup, Belgium- Business Analyst
06/2014- 11/ 2014
Business Analyst for Sales excellence, Digital strategy and governance study
  • Study among representative businesses within the group to challenge Sales processes, assess the digital maturity and decide on the governance model and strategy for future initiatives
Henkel AG&Co KGaA, Germany – Project Manager
Project Lead for Digital Marketing and business process harmonization
  • Project manager for two global projects at the Adhesives Business Unit of an international consumer goods& industrial company:
    • Managed the requirements consolidation, strategic prioritisation and coordination for the selection of a Marketing Automation Tool to be connected to the company’s CRM system, aligned with Marketing, IT and Digital departments
    • Process harmonization project for the sampling business process & change management
Aptar Europe, France/ Italy- CRM Business Analyst
CRM Consultancy and business process analysis
  • International IT harmonization project: Analysed business processes, formalized business requirements and developed proposal for harmonization on a global scope. Preparation of implementation of a SAP CRM Software as a Service solution and preparation of data migration
E.ON, Germany- CRM Sub-project lead
04/2012- 11/2012
CRM Consultancy and project coordination
  • Sub-project lead for a CRM solution for a multinational energy company: established and coordinated processes for the transfer of maintenance activities to an external service provider, including reporting of project advancement, workload planning and continuous improvement activities
BearingPoint SA, France- Senior Consultant CRM
Senior CRM Consultant working on CRM topics, IT and management consulting
  • Disneyland Paris: Preparation of an offer regarding the organizational alignment between digital and client service departments
  • ELIS SA: Implementation project for a CRM and mobile solution: responsible for review of deliverable documents, quality reviews, status reporting and special assignments, working with the CEO of the company’s German subsidiary
  • IRSN: Analysed the client’s CRM requirements and compared different software packages to prepare a final recommendation taking into account the client’s business processes, organizational setup and IT infrastructure requirements
  • Casino: Support of project lead for CRM for the change to a new CRM system to manage the company’s loyalty programme: project monitoring, coordination with business users to assure requirements are taken into account correctly, coordination and follow-up with project teams to resolve issues, keep the project on track & prepare the test phase
SAP Germany AG& Co. KG, Germany- Business Process Consultant
05/2008- 04/2010
Process consultant in charge of process and requirements analysis, system configuration and test management
  • Kabel BW: Implementation project for SAP CRM, RM-CA and billing solution for a telecommunication company: Team lead responsible for unit test management and quality assurance across all processes
  • T-Mobile GmbH: Proof of Concept project for a CRM implementation for international telecommunication company: Analysis of business requirements and creation of vendor response document as well as presentation of a demo system to the client
  • OCP SA: Project review and go-live readiness assessment:  Assessment of processes and IT governance structure prior to the implementation of a CRM solution at a Pharma distribution company
  • Sartorius AG: Version upgrade project for a SAP CRM solution at a manufacturing client: Responsible for Sales processes (organisation of workshops, implementation and Key user training)
Capgemini SA, France - IT Consultant
05/2006 to 12/2007
SAP Consultant and project coordinator
  • Schneider-Electric, France: implementation project for SAP ERP and CRM
    • Coordination between project teams, management, reporting and workload planning for development team
  • SFR SA: SAP implementation project for Customer Service and billing processes for a telecoms company
    • Coordination between technical and functional teams, preparation of tests
Perkin Elmer Life Sciences, Belgium- Market and Sales Support
03/ 2002- 12/ 2002
  • Coordination of Sales activities in a newly created European shared services centre involving process improvement activities and support for sales activities in German-speaking market
University of Konstanz, Germany – Master of Science in Business Information Technology
03/ 2004- 12/ 2005
  • Master programme including courses in Information Management, IT Project management, IT Security, E-Business, Quality Management
University of Furtwangen, Germany
University of Missouri Kansas City, USA- BA in International Business (Diplom-Betriebswirtin)
09/ 1996 –10/ 2001
  • Major Courses: International Marketing and Management, Entrepreneurship
  • Exchange student at University of Missouri in Kansas City, USA
Language Skills
  • German (native), English, French (fluent); Spanish (intermediate), Mandarin Chinese (basic)
IT & IT Management Skills
  • MS Office package, SAP CRM, working knowledge of Marketing Automation systems and Web analytics tools
  • Business Process Management, IT Value, Strategy and Governance (basic knowledge)
  • Currently preparing for project management certification (PMP- project management international Institute)
available for new assignments starting March 2016 

I accept the Conditions

I accept the terms of the privacy policy

Note: sending your contact request is free of charge