SAP Senior Application Manager Team Lead Consultant SD/MM

Sergio PedrazaCertified SAP Consultant
Current Location: UK
Nationality: Spanish
sergio.burgo@hotmail.com

IT Application manager
- Specialist Consultant (SAP Certified).
SAP specialist with more than 15 years of experience, official SAP academy certified, and large knowledge through IT Application management.
International know-how in SAP projects at South America, Europe and UK.
I’ve got a long experience working on IT Environment for Big Companies of different business segments. Application management, IT Support management, Team leader, Project management, SAP Consultant on SAP full implementation. Hands on SAP configuration (Sales, Logistic, Purchasing and Customer Service) ECC and S/4HANA.
I’ve been immersed working with the most known Methodologies for IT Governance and Service management, as (COBIT, ITIL, kan-ban, Agile, etc).

Spoken Languages
English (Fluent)
Spanish (Fluent)
French (Basic)
Portuguese (Native)
- SAP Training courses
SAP Certified Consultant - ECC 6.0 Procurement MM - 2008;
SAP Academy Accounting CO – 2010
- Academic Graduation
Graduated: Information Technology, - MOGI DAS CRUZES UNIVERSITY - São Paulo - Brazil.
Pos-Graduated: MBA - Information Technology,  Polytechnic School USP - São Paulo – Brazil
RolesExperience
 Main activities as SAP Application manager.

• IT Governance and Application Management Service;
• Business process governance;
• Submit the change requests and projects to budget approval committee;
• Submit the project requirement to the partners consults;
• Project Management;
• Coordination to incident and enhancement attendance;
• Coordination to external resources (Support Consultant);
• Main contact between IT Dpt and “key users” for; business analysis, enhancements, sizing tasks, dead-line, budget, etc.;

Main activities as Team Lead/Consultant SAP

• SAP Consultant SD (order to cash), MM (Procurement to pay);
• Internal Consultant, analysis and deployment new demands;
• Configuration and deploying of the enhancements;
• Delivering training to users;
• Creating functional documents and presentations;
• Creating and configuration scenarios of Sales, Deliveries, Billing, Purchasing, Service;
• Creating and configuration Pricing (Brazil Localization), Credit control, Billing account, Access authorization, Billing Plan;   
• Gathering Gaps and deployment enhancements;
• Technical consultant for complex solutions and configuration;
• Technical consultant for deployments (building, tests, homologation and Implementation);
• Technical support for business integration SAP.
•  

Professional Historic SAP

Company: Swisslog UK
Period: 05/2017 – Actual
Area: Automation solutions for warehouse and distribution centers
Role: SAP Application Manager
Main Activities

• IT Governance and Application Management Service;
• Business process governance;
• Project management;
• Coordination to incident and enhancement attendance;
• Coordination to external resources (support Consultants);
• Main contact between IT Dpt and “key users” for; business analysis, enhancements, sizing tasks, dead-line, budget, etc.;

• Approval technical solutions;
• Change requests analysis;

Company: GRIFOLS España – Pharmaceutical Company
Period: 11/2016 – 04/2017
Area: Pharmaceutical and Bio-science
Role: SAP Consultant SD/MM
Main Activities

• Functional Analyst SAP SD/MM;
• Analysis and execution of change requests;
• Configuration, Customizing and developments;
• Contracts, Sales orders, pricing conditions, Billing, Invoices, accounting, etc
• Supporting ticket incidents at 3rd level.

Company: Tous Jewelry by Birchman Group Consultancy
Period: 05/2016 – 10/2016
Area: Jewelry and Luxury products
Role: SAP Consultant CS
Main Activities

• Gathering the process flow of Technical Assistance for Customer (AS-IS);
• Drawing the process flow for Technical Assistance thinking TO-BE,
• Defining the SAP Organizational Structure for CS (TO-BE);
• Forecasting Enhancements and GAP´s.
• Creating BBP documentation

Company: CEMAR – Energy Company of the Maranhao State
Period: 03/2014 - 12/2015
Area: Electric Power supplier
Role: IT Consultant
Main Activities

• Gathering of Gaps and enhancements at Financial process;
• Submit the change requests and projects to budget approval committee;
• Submit the project requirement to the partners consults;
• Project Management and change requests;
• SAP configuration SD/MM (OTC, Order to Pay and TAXBRA Brazil localization).

Relevant Projects

• Roll-out of the business process from CELPA company to CEMAR company into the SAP system;
• Restructuration of the Access Profiles for users in SAP;

Company: ACCENTURE Freelancer in AMADEUS SAS
                                             
Period: 07/2011 - 12/2013
Area:  Distribution of Travel Booking
Role: Functional Consultant (Free-lance) – SAP SD/MM
Main Activities

• Functional Analyst SAP SD/MM;
• Acting on the Commercial and Billing process (SAP OTC);
• Analysis and execution of change requests;
• Configuration, Customizing and developments;
• Contracts, Sales orders, pricing conditions, Billing, Invoices, accounting, et
• Supporting ticket incidents at 3rd level.

Company: WEG S/A
 
Period: 03/2010 - 11/2010
Area: Electric Machines, (Engines, transformers and automation)
Role: Business Analyst and Applications – SAP SD/CS
Main Activities

• Futctional Analyst to the modules SAP SD/CS;
• SAP SD/CS end user support incidents 2nd and 3rd level,
• SAP SD/CS end user support new demands and enhancements;
• SAP configuration SD/MM (OTC, Order to Pay and TAXBRA Brazil localization).
• Consulting and support in projects.

Important Tasks

• Fixing bugs in “Service sales” process in SAP CS, in which they were a long time without solution.

Relevant Projects

• Configuration and implementation of the scenario “Service Sale” , from than sales order documents until the invoice documents (Order to cash and TAXBRA). This scenario was created to support the technical assistance department.
• Data Archiving; 
• Application SAP support package and enhancements;
• Roll-out a new companies acquired by the group.

Company: Gerdau Steel S/A
 
Period: 08/2007 - 02/2010
Area: Steel Industry
Role: Team Lead SAP SD/MM / Functional Analyst SAP SD/MM
Main Activities as Team Lead SAP SD/MM

• Projects management;
• Coordination of incident and enhancement attendance;
• Management external resources (Consultants);
• Coordinate of Analyst activities, internal analysts and external consultants;

- Main contact between IT Dpt and “key users” for; business analysis, enhancements, sizing tasks, dead-line, budget, etc.;
- Technical consultant for complex solutions and configuration;
- Technical consultant for deployments (building, tests, homologation and Implementation);
- Technical support for business integration SAP.
Main Activities as Functional Analyst SAP SD/MM
- Functional Analyst, acting on the modules SAP SD/MM;
- SAP SD/MM end-user support incidents 2nd and 3rd level,
- SAP SD/MM end user support new demands and enhancements;
- Creating functional documents and presentations;
- Creating and configuration scenarios of Sales and Deliveries;
- Creating and configuration Prices (TAXBRA - Brazil localization), Credit control, Billing account, Access rules, etc;   
- Internal Consultant, analysis and deployment new demands;
- Configuration and deploying of the enhancements and ABAP developments;
- Supporting ticket incidents at 3rd level;
- Delivering training to users;
- Consultant active in all phases of the projects.
Important Tasks
- Acting as Team Leader SD/MM, we had a huge reduction of incidents in backlog, from 350 backlog tickets per month to acceptable numbers also agreeing with SLA.
- Acting as SD consultant on SOX project, we development by ABAP to user access control to charge and changing of the list products price, even as the changing of the product price directly in the sales order. Required to support Sarbanes Oxley law.
- Charge of the materials master data FERT/HAUB performed in record time, through the development of the semi-automatic program to create materials. Using basics data extracted from legacy system, the program complete of the automatic form the creating of the material. 
- Acting as team lead SD on the Project implementation of the Gerdau Rolling Mills Company, we completed full implementation of the OTC process, also the integration with other SAP modules within determined short time.
Relevant Projects
- Embedding of the Villares Company to the Gerdau Company into SAP System;
- Adjusting of the system SAP process according the Sarbanes Oxley Law.
- Implementation of the Brazil Electronic billing;
- Implementation of the SAP transportation
- Implementation new version of the Exportation Module PWCW;
- Restructure of the export process in the SAP System.
Company: Fosfertil S/A
 
Period: 06/2005 - 05/2006
Area: Chemical and Fertilizers
Role: Business Analyst and Applications SAP SD
Main activities
- Business analyst, acting on the modules SAP SD;
- Support incidents 2nd and 3rd level,
- Support new demands and enhancements;
- Mapping sales process to support the business;
- Functional documents and presentations;
- Configuration, Pricing (TAXBRA - Brazil localization), Credit control, Billing account, Access rules, etc.    
- Configuration and deploying enhancements (developments);
- Delivering training to users
Important tasks
- Changing the calculation way on Sales Order pricing (TAXBRA - Brazil localization) condition. This activity was categorized as of high risk for the business.
Relevant Projects
- Gathering Gaps and deployment enhancements at Logistic process.
Company: Villares/Sidenor Steel S/A
Period: 03/2003 - 06/2005
Area: Steel
Role: Functional Analyst SAP SD
Main activities
- Functional Analyst, acting on the modules SAP SD;
- Supporting ticket incidents at level 2 and 3;
- Supporting users for new demand and enhancements with developments;
- Functional documents and presentations;
- Configuration of Sales and Delivery scenarios,
- Configuration of Pricing (TAXBRA - Brazil localization), Credit control, Billing account, Access rules;   
- Delivering training to users;
Relevant Projects
- Full life Cycle Implementation SAP R/3 on Villares Steel Company, acting as Functional Analyst SAP SD;
- Full life Cycle Implementation SAP R/3 on Villares Rolling Mills Company, acting as Functional Analyst SAP SD;
- Rollout to one more plant;
- Implementation of the Exportation Module PWCW.
Academics Graduation

Graduated: Processing of data, 2000 - MOGI DAS CRUZES UNIVERSITY - São Paulo - Brazil.
Pos Graduated: MBA - Information Technology, 2009 - Polytechnic School USP - São Paulo – Brazil
Courses and Training

Languages
English - University of the Sunshine Coast - Queensland - Australia.
General English - 07/2006 at 12/2006
Technical Courses
- Academy SAP ECC 6.0 SCM Procurement MM, Certificate ID 0005571268 – SAP Brazil - 08/2008;
- Academy SAP ECC 6.0 Controlling CO, 08/2010;
- Crystal Reports.
Courses and training of management
- Internal Consulting - Personal Decisions International - 07/2008;
- The role of the Leader - Franquality Business Performance – 09/2008;
- Management of the IT projects using PMI concepts - PUC/SP - 2006;
- Strategic scenarios of market - PUC/SP - 2006;
- Software Engineering - PUC/SP - 2006;
- Knowledge Management - PUC/SP - 2006;
- Digital culture and technologic innovation - PUC/SP - 2006;
- Business intelligence – PUC/SP – 2006.