Senior Global Program- / Transition- and Project-Manager

2008 to 2010
Xerox Corporation, Uxbridge/Middlesex, UK

Senior Global Transition Manager
• Key role in global program bid pursuit, due diligence, contract negotiation, transition and delivery of global output services.
• Primary controlling global transition contact for the overall transition program by defining and managing master project plans including project schedule, communication plan, change control plan, risk management plan, responsibility matrix and cost control/tracking mechanism.
• Monitoring and tracking transition budgets for each project.
• Ensuring transition risks and impact are identified and addressed.
• Identifying, securing and managing appropriate level resources to form project and governance teams to satisfy project scope and expectations.
• Creating and maintaining project issue logs to track issues and ensuring timely resolutions.
• Responsible for project communication specific to steering committee, stakeholders, project team members, external resources and senior management.
• Facilitating and moderating project meetings including but not limited to project kickoffs and tollgates, team progress and issue resolution, leadership update, project close out and best practices and core team meetings.
• Successful Transition and Transformation management for global services deployment in >100 countries and up to £40 Million budgets.
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2006-2007
Vodafone Limited, Newbury/Berkshire, UK
Transition Manager for FPA Function Point Analysis (contract)
• Successfully established a Function Point organization, headhunted for Vodafone UK.
• Provided Application Due Diligence and Transition knowledge and experience on Vodafone\'s IT outsourcing project.
• Determined the business value of each single Vodafone Application/Project in preparation for the outsourcing deal.
• Supported the project to identify an outsourcing supplier for application delivery and maintenance.
• Designed the Function Point Model for Vodafone UK, developed and established Function Point Analysis (FPA) processes, standards and guidelines, based on IFPUG 4.2 (International Function Point User Group).
• Provided consultancy on FPA, performed presentations.
• Supported processes for initial FPA project estimates.
• Collated/maintained FPA counts of ongoing projects for project controlling.
• Verified and challenged FPA estimates from the Vodafone outsourcing partner EDS and IBM being performed as prescribed and signing-off counts when they are completed.
• Assisted in Contract Pricing Schedule.
• Co-ordinated function point governance & sign-off.
• Provided expertises to resolve function point issues.
• Maintained repositories of project information regarding functional size measurement and associated project expenditure.
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2001-2006
CSC AG (Computer Sciences Corporation), Wiesbaden/Germany
Transition Manager & Project Leader
• Responsible for tool rollout, problem tracking and both 1st and 2nd level tool support.
• Led projects and delivered presentations and training for international clients including ABB, Airbus, Bank Coop, Bombardier Transportations, DuPont, e-Plus, Ford, Marconi, Nortel Networks, ZFS Zurich Financial Services.
• Led several major projects and played key role in the transition and due diligence process for global team and successfully secured major outsourcing project often securing business against key competition from Accenture, EDS, IBM and Vodafone.
• Reviewed available applications using CSC standard transition tools and methods.
• Created new documentation, application catalogues and completed application data.
• Completed all transition projects on time, to budget and to full customer satisfaction.
• Enabled transformation projects to be integrated into CSC’s best practices.
• Prepared application outsourcing contract, for take over world wide complete Bombardier IT.
• Incorporated application data in portfolios, supplied and offered to Bombardier.
• Performed Function Point Analysis within outsourcing deals.
• Developed contract framework to acquire the German e-Plus mobile provider whilst continuing existing Service Level Agreements.
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2001-2001
IT Security Project Leader
CSC Client: Deutsche Leasing AG, Bad Homburg/Germany
• Appointed to lead the project team comprising of 7 multi-skilled project staff.
• Responsible for analysing all available IT platforms and LAN/WAN networks.
• Enabled improvements to the security level, within the allowable budget of €550k.
• Successfully completed project on time and budget, providing higher level of IT security.
• Significantly enhanced customer confidence and satisfaction leading to customer retention.
IT Security Project Leader
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1998-2001
IT Customer Services Team Leader
CSC Client: Deutsche Leasing AG
• Appointed to lead the Lines of Services (LoS) Team of 8 multi-skilled staff.
• Responsible for ensuring the team operated within the constraints of €750k budget .
• Managed all aspects of the Customer Helpdesk, Quality Management and IT Security.
• Successfully created, developed and implemented monthly reporting process for Deutsche Leasing, documenting infrastructure services.
• Handled Software Change and Configuration Management within the team.
• Maintained an effective, productive and highly motivated working team.
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1996-1998
Software Change & Configuration Management Project Leader
CSC Client: Deutsche Leasing AG
• Project Leader for a team of ten.
• Responsible for rollout of Computer Association (CA) Life Cycle Management system.
• Worked with a budget of €900k to replace an old OS390 Software Change Management System.
• Enabled the use of the Enterprise view of cross-platform development activities.
• Co-ordinated complex mainframe, midrange and workstation enterprise changes.
• Facilitated automatic, centralised tracking of software changes.
• Enabled full integration with popular development tools and environments, integrating client-server and workstation platforms.
• Established software and hardware infrastructure and processes including software stages, standardising processes and package building, approvals and life cycle synchronisation.
• Started project as Platinum Change Management tool CCC/Harvest and changed ownership to Computer Association (CA) Endevor.