Change Management - Corporate Communications - IT Training

Freelance Projects 2007 – 2021

Since 08/2021 Change Manager for DEKRA e.V.

• Implementation of the change management strategy and plan

• Implementation of the defined change methodology and management of change management activities

  mainly in the context of CRM (Salesforce) implementation

• Definition of KPIs to measure change success

• Monitoring end-user readiness for implementation

• Survey stakeholders to determine benefits to each stakeholder, stakeholder concerns, acceptance issues, impact on the project, and project impact

• Execute communication plan; support communication efforts

• Assess the impact of the change and manage proposals to address the impact

• Manage and support the network of change agents

• Train managers/supervisors on how to drive adoption within their teams

  Since 08/2020 Training Lead Office 365 for Swiss Life AG, Switzerland

•   Europe-wide conception, coordination and implementation of training for Office 365 and MS Teams

•   05/2020 07/2020 Break due to Corona and a death case in the closest family

  03/2020 - 04/2020 Change Management Lead, Bauer Media Group (ended because of Corona)

•   Initial Change Consulting for the new print publishing software solutions and new ways of working 11/2019 - 02/2020 Senior Manager Change Management IT, Accenture Dienstleistungen GmbH

•   Initial Change Consulting für eine SAP S/4 Hana implementation forr the Voith GmbH & Co KGaA 06/2019 - 08/2019 OCM - Change Manager Office 365/Teams for Mindshare GmbH / GroupM

•   Challenge: Mindshare got O365 from the parent company with the condition to introduce it. In the first step, this was done without consulting, in an unstructured way , without process analysis and training. Since the result was not satisfactory, it was decided to restart with the sporting goal of completing the project by the end of 2019 / beginning of 2020.

•   Start of gathering all work processes with stakeholders in all units

•   Process analysis in view of the rollout of Microsoft Office 365 and Teams

•   Adaptation of processes in O365 and Teams

•   Adaptation of processes in the company for productive work with O365 and Teams

•   Communication and coordination with the IT department

•   Communication throughout the company in preparation for the structured rollout

•   Determine training needs and create training plan

•   Prepare team of key users and O365 champions, coaching key stakeholders

•   Roll out training in the company, regular reporting to management and CEO

2

10/2018 - 3/2019 Change Communication Specialist for E.ON SE

•   Develop and implement communication plan targeting all relevant stakeholders across the department in the course of a major restructuring.

•   Plan and organize webinar sessions, conferences, knowledge sharing sessions, preparing agendas as well as presentation formats and contents.

•   Manage the department’s internal social media content ensuring an ongoing news flow.

•   Prepare presentations, news, speeches, other publications to be shared within the department and

  across the group.

  04/2018 – 09/18 Various coaching projects, training and holidays

•   Own advanced training in the areas of training and coaching methodology

•   Coaching projects (goal setting, change, reorientation, employee management) for confidential existing

  clients (private clients and managers). Holiday trips in Europe.

  07/2017 – 03/2018 Organizational Change Manager for Deutsche Leasing AG

•   Challenge: Introduction of the new Identity Access Management System

•   Goal: To prepare 2,500 national and international employees and managers for the introduction of the

  IAM via Intranet communication and support them with online and offline training courses

•   Stakeholder management, process analysis and corporate communication to prepare and support management and the workforce for IT rollouts and business process changes

•   Development and implementation of a communication and qualification concept

•   Conception and implementation of the project's own Intranet pages in the CMS Pirobase

•   Conception, commissioning and supervision of motivational trailers and board video

•   Briefing, commissioning and coordination of the film and illustration service managers

•   Complete organization and execution of training, education and web-based trainings over ttkf

•   Conception and execution of training and instruction for specialists and executives (content for the authorization system and the resulting changes in the company)

•   Train the Trainer for 2 internal employees

•   Preparation, planning and execution of meetings and presentations for the purpose of project

  communication in the company

  10/2016 – 06/2017 Various coaching projects, education and holidays

•   Salesforce.com Certification: Business Specialist and preparation for the Administrator ADM201

•   Own advanced training in the areas of training and coaching methodology

•   Coaching projects (goal setting, change, reorientation, employee management) for confidential existing clients (private clients and managers) and Holiday trips in Europe

3

02/2016 – 09/2016 Organizational Change Management and IT Training for Eversheds LLP

•   Challenge: Merger between the UK based law firm Eversheds, LLP, with a German law firm, both with very different needs and legal requirements towards the IT environment.

•   Analysis of all change aspects in Business and IT and their consideration for the IT merger

•   Stakeholder management, process analysis and corporate communication to prepare and support

  management and the workforce for IT rollouts and business process changes

•   Design and delivery of a user-friendly training around the very complexe IT environment, all by considering the important changes for all users.

•   Target group 200 people: Management/Partner, lawyers, secretaries and General Operations

•   Tools: Adobe Captivate, MS Publisher, Techsmith Snaggit, Powerpoint, WebEx

•   Trained applications: The legal software solutions newly implemented by the UK Headquarter, DMS, MS Office 2013, Skype for Business, VPN, new safety laws and Compliance, Intranet

  09/2015 – 12/2015 Red Hat GmbH: Trainer Evaluations

•   Participation in various new hire trainings (products, sales, compliance, etc.)

•   Analysis according to methodology and efficiency of the trainings

•   Evaluation of trainers according to internal criteria

•   Feedback work with the trainers, regular reporting to management

  01/2015 - 08/2015 Siemens AG: Consulting and coaching the internal transfer company

•   Creation of coaching concepts for the internal transfer coaches and their participants

•   Ongoing exchange of methods and approaches

•   Method workshops

•   Coach the Coachee

  10/2014 – 12/2014 Training design & delivery for Allianz (SE) AG Document Management System

•   Challenge: Company-wide change from paper files to digital files

•   Stakeholder management, process analysis and corporate communication

•   Design and delivery of user-friendly trainings for the new DMS under the consideration of change

•   Tools: Microsoft Powerpoint and live system

•   Trained applications: Client-specific DMS. Project ended for reason of technical issues 05/2013 – 09/2014 Consulting and Sales Training for Symantec and Salegro AG

•   Design and implementation of workshops in the area of Value Added Reselling for Symantec resellers in the DACH region.

•   Creation, execution and evaluation of employee surveys for Salegro customers.

4

02/2013 – 10/2013 IT Executive Search projects for PERIT Consulting and RIX Human Resources

•   Successful research of IT specialists for very challenging positions which are difficult to fill in the market

•   Execution of the complete application cycle from research to employment

  05/2012 – 02/2013 Senior Concept Designer for Interone GmbH/BBDO / BMW AG

•   Content Management System training design & international delivery

•   Challenge: Company-wide change from old to new content management system

•   Analysis and consideration of all business and IT change aspects

•   Design and europewide delivery of target group specific CMS trainings for editors and web agencies

•   Target group 300+: Management, web editors, web agencies

•   Trained applications: Adobe CQ5 and custom developments

  03/2012 - Oracle CRM Training with mbs Training & Consulting for Biogen Idec (Pharma), France

•   Challenge: Switching from Siebel to the Oracle Sales Cloud, adapted for the pharmaceutical sales representatives in France

•   Train the Trainer receive for a given training in French

•   Implementation of the training for 200 pharmaceutical sales representatives in Paris

•   Feedback work and reporting to management

  2011 - Building the Business Liaison between the Web Agencies HighTech communications GmbH in Munich, Germany, and Kinetic Communications in Birmingham, Alabama, USA

  2009 – 2010 - Marketing & Sales Consulting for HighTech communications GmbH

•   Telesales consulting and project management for IT and manufacturing customers

•   Intense Training of 11 employees on the newly introduced Salesforce.com

  2007-2009 Cross-Media, Virtual World & Community Marketing Consulting for Your SL GmbH

Employed in Sales, Marketing & PR in the IT Industry 1991 – 2006

2005–2006 Destinator Technologies GmbH

Key Account Manager for the two key market players Dangaard Telecom Holding A/S and Fujitsu Siemens, Europe wide. One year contract due to planned change of career as coach and trainer

2004 LivingBrands for EMC2 Deutschland GmbH

Inside Sales Enterprise Account Manager. Account management for Siemens and BMW (Salesforce)

2001–2004 HighTech communications GmbH, Munich

Customer Care, Events and PR
• Self responsible customer care
• Building and cultivating customer relevant journalist contacts
• Planning and organizing customer PR events and press campaigns

2000 Open Mind Technologies AG, Munich

Project Management in Direct Marketing, Internet and CRM
• Analysis, planning, design and project management for the new website
• Analysis, planning, design and project management for the CRM-database • Coordination of external agencies service providers

1999 dc congress gesellschaft mbh, Starnberg

Conference Design
• Planning and realisation of the congress programme for the fairs Exponet, Globecom and Internet World

1997–1998 TR-Buero fuer Technical Relation, Darmstadt (company closed down)

Freelance Editor , Articles in i.e. Handelsblatt and Wirtschaftswoche

1996–1997 Compuserve Network Services, Munich

European Account Manager
• Project management with innovative networking solutions
• Revenue growth of European Key Accounts with Leased-Line-Services • Project goals always achieved, revenue goals always topped

1995 FTP Software, Inc., Munich

Account Manager Central Europe
• Channel sales to distributors in Southern Germany, Austria and Switzerland • Revenue goals always topped

1993–1995 Ziff Davis Verlag GmbH, Munich

94-95 – Media Consultant

• Advertising sales for the new magazines "Windows Magazin", "Familie & Computer"; different single Internet special editions. Example of success: Teles AG, Berlin

1993 – Sales Assistant

• 6 months of building and growing the customer database • Sales trainings in advertising sales and consulting

1991–1992 Fast Electronic GmbH, Munich

• Purchase Manager electronic components and motherboards