Keywords
Servicenow
Information Technology Infrastructure Libraries (ITIL)
Incident Management
Workflows
JavaScript (Programming Language)
Adobe InDesign
Business Development
Business Rule Management Systems
Change Management
Debugging
Skills
• 9+ Years of experience in Software requirement analysis, design, development, deployment and production support of complex high-performance applications and including more than three Years of excellent experience on IT Infrastructure Library, ServiceNow Administration, and ServiceNow Development.
• Configured Applications using Service-Now tool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the ServiceNow platform as well as experience-delivering medium to large-scale ServiceNow implementations.
• Expertise in design, configuration, development, testing and implementation of IT Service Management, Infrastructure Operations, Application development.
• Expertise in debugging and optimizing the performance of Client Scripts, Catalog Client Scripts, UI scripts and UI Policies.
• Experience in different ServiceNow modules such as Knowledge management, Incident management, Change management, Integrations and Notifications.
• Possesses intense knowledge of ITIL processes such as Change, Incident management, Problem Management, SLA/OLA and Service Request Management.
• Experience in creating new Workflows and modifying the existing workflows according to new requirements in an efficient manner.
• Experience in configuring Import Sets, SLA/OLA and Transform maps.
• Technical understanding across technologies and domains including service management, tools, systems, quality assurance in various programming environments.
• Experience in creating scripts like Client Scripts, Catalog Client Scripts, UI scripts and UI Policies.
• Followed best practices of ServiceNow in developing and customizing Business Rules, Scripting (Includes UI Policies, Catalog Client Scripts and Client Scripts), and Scheduled Jobs.
• Experience in writing custom JavaScript code to enhance the ServiceNow functionalities to support the new business needs.
• Experience in generating various reports providing information on Changes scheduled, unauthorized changes implemented, Changes causing incidents etc.
• Configured Applications using Service-Now tool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the ServiceNow platform as well as experience-delivering medium to large-scale ServiceNow implementations.
• Expertise in design, configuration, development, testing and implementation of IT Service Management, Infrastructure Operations, Application development.
• Expertise in debugging and optimizing the performance of Client Scripts, Catalog Client Scripts, UI scripts and UI Policies.
• Experience in different ServiceNow modules such as Knowledge management, Incident management, Change management, Integrations and Notifications.
• Possesses intense knowledge of ITIL processes such as Change, Incident management, Problem Management, SLA/OLA and Service Request Management.
• Experience in creating new Workflows and modifying the existing workflows according to new requirements in an efficient manner.
• Experience in configuring Import Sets, SLA/OLA and Transform maps.
• Technical understanding across technologies and domains including service management, tools, systems, quality assurance in various programming environments.
• Experience in creating scripts like Client Scripts, Catalog Client Scripts, UI scripts and UI Policies.
• Followed best practices of ServiceNow in developing and customizing Business Rules, Scripting (Includes UI Policies, Catalog Client Scripts and Client Scripts), and Scheduled Jobs.
• Experience in writing custom JavaScript code to enhance the ServiceNow functionalities to support the new business needs.
• Experience in generating various reports providing information on Changes scheduled, unauthorized changes implemented, Changes causing incidents etc.
Project history
currently working as lead consultant and managing a team of 5
implemented many projects
implemented modules in servicenow like Incident, Change, Problem, Service catalog, Cloud orchestration
implemented many projects
implemented modules in servicenow like Incident, Change, Problem, Service catalog, Cloud orchestration
Local Availability
Only available in these countries:
India
