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Last update: 14.02.2024

ITIL Expert

Company: Ingenieurbüro Kai v. Wulffen
Graduation: Dipl. Ing. (FH)
Hourly-/Daily rates: show
Languages: German (Native or Bilingual) | English (Full Professional)

Attachments

ingenieurbuero-kai-von-wulffen-technischer-informatiker-itil4-mpt_060923.pdf
ingenieurbuero-kai-von-wulffen-technischer-informatiker-itil-expert_060923.pdf
ingenieurbuero-kai-von-wulffen-technischer-informatiker-itil-sm_060923.pdf

Skills

ITIL Service Management - Processdesign, Processimplementation, Processimprovement (Incident, Problem and Change Management)

Standards:
  • ITIL
  • COBIT
  • PRINCE2
ITSM-Tools:
  • Axios Systems Assyst
  • BMC Remedy Action Request System
  • HP Service Manager (ehem. Peregrine ServiceCenter)
  • IBM Rational ClearQuest
  • Oracle E-Business Suite
  • ServiceNow
Operatingsystems:
  • UNIX
  • Linux
  • Windows
Office:
  • MS Office incl. Visio
  • OpenOffice / LibreOffice

Project history

11/2020 - 12/2021
Regional Infrastructure Service Lead EMEA
(Pharmaceuticals and medical technology, >10.000 employees)

Certifications

ITIL4 Managing Professional
2023
ITIL Expert
2010
ITIL Service Manager
2010

Local Availability

Open to travel worldwide
Willingness to travel: Yes
Availability (DACH, BeNeLux, Scandinavia): on request via www.von-wulffen.de

Other

  • Service Operation (Incident Management - Problem Management - Event Management - Request Fulfillment - Access Management)
  • Service Transition (Change Management - Service Asset & Configuration Management - Knowledge Management - Transition Planning & Support - Release & Deployment Management - Service Validation & Testing - Evaluation)
  • Service Design (Service Catalogue Management - Service Level Management - Capacity Management - Availability Management - IT Service Continuity Management - Information Security Management - Supplier Management)
Anfragen bitte via www.von-wulffen.de
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