Skills
Teamwork, Requirements Analysis, Business Analysis, Process Improvement, Analysis, Problem Solving, Business Process Improvement, SAP, Microsoft Office, SharePoint, English, Excel, Documentation, Visio, HP, vba, VSTO, InfoPath, Excel Services, Web Parts, SharePoint Designer, Hyperion Enterprise, Hyperion, Microsoft Excel, Team Leadership, Training, Software Documentation, Six Sigma, System Administration, Operations Management, Business Process, Salesforce Administration, Salesforce Support
Project history
AT&T
Technical Support Specialist (SharePoint Support Services)
01.2013 - today
Main responsibilities and tasks
• Maintenance of Global SharePoint farms
• SharePoint Administrators supporting both the System/services and Application
• Performance Management of the SP services
• Over all system administration of SharePoint services
• Monitors and tunes the system to achieve optimum performance levels; Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions
• Ensures data/media recoverability by implementing a schedule of system backups and database archive operations; Supports media management through internal methods and procedures or through offsite storage and retrieval services
Telecommunications
10,001+ employees
Global e-Business Operations Centre Romania (Hewlett - Packard)
Operations System Specialist
11.2011 - 12.2012
Responsible to provide programming capabilities, IT skills and knowledge to deliver new automation, tools and IT process improvements to operations to meet efficiency targets for the region. Responsible to lead and own IT improvements and IT projects (tools, automation) for the given Center/tower(s).
Responsibilities detailed:
* Deliver process improvement objectives for EMEA region for Programmers Team scope
* Proactively research for new tools and automation in operations within area of responsibility
* Program new tools and automation using programming languages and available platforms to deliver operations efficiencies as per the Programmers Team Road Map
* Identify opportunities to expand the deployment of existing productivity tools
* Document all new tools and automation in the Regional Desktop Automation database, ensure the inventory of desktop automation solutions used is complete and up to date, and stays current
* Generate new capabilities and ideas/platforms/languages of IT improvements
* Look at current desktop automation solutions and determine if there are standard, IT-supported solutions that could/should be used instead
* Provide direction to IT experts and teams for current tools and automation
* Own Operations IT improvement projects and act as consultant to operations for IT domain/process expertise
* Provide IT support to GBS EMEA IT Program Manager, Operations and IT Experts
* Provide IT programming trainings as required
Financial Services
1001-5000 employees
Global e-Business Operations Centre Romania (Hewlett - Packard)
Business Process Analist
10.2009 - 10.2011
Process administration and System implementation
Continuous process improvement
Process Compliance and Control
* Analyze and improve the process.
* Provide support to team members and customers (process related issues)
* Deliver process trainings to new team members
* Deliver monthly refresh trainings to team members
* Participate/organize calls with internal and external customers in order to clarify issues / deliver trainings
* Elaborate and maintain process documentation
* Elaborate and maintain ISO documentation
* Maintain the team's Share Point
* KPI reporting
* Process Sigma score reporting
* Maintain/update the team's website according to internal standards and customer requirements
Information Technology and Services
10,001+ employees
Global e-Business Operations Centre Romania (Hewlett - Packard)
Commercial Care Pack Admin
09.2008 - 10.2009
The CCPA's main task is to ensure the correct administration of the HPS support portfolio in the commercial HP Care Pack space and is the main contract operations contact for internal and external customers for the initiation, maintenance and cancellation of commercial HP Care Pack. He supports the entitlement/registration of sold HP Care Pack when needed, builds a good understanding of sales activities in the HP Care Pack area and supports these from an administrative point of view where needed. The CCPA acts within an environment where there is a lot of time pressure and customer orientation. Core requirements: ability to give professional advice and take decisions within the legal, commercial and process framework, customer oriented and order/revenue oriented, a high level of resilience, thoroughness, timely working habits, flexibility, teamwork, independence. Basic skills: analytical thinking, ability to judge on the correctness of processes and recommend improvements if needed.
Information Technology and Services
Global e-Business Operations Centre Romania (Hewlett - Packard)
FO SW Contract Admin
05.2008 - 08.2008
The HP Software - Commercial segment - Business Front Office (FO) admin is part of the HPS Contract Operations team. The main focus of the job is the assurance of the correct administration of the HP Software support portfolio in the Commercial segment.
The FO contract admin is the main contract operations contact for internal and external customers for the initiation, maintenance and termination of support agreements.
Information Technology and Services
Pierre Audoin Consultants Romania
Assistant SITSI
10.2007 - 05.2008
Support for offshore branches of PAC.
Information Technology and Services
Gameloft Romania
Marketing referent
08.2006 - 09.2007
Manual and automated scan of mobile communication networks, monthly reports related to Gameloft’s software sales.
Computer Games
Technical Support Specialist (SharePoint Support Services)
01.2013 - today
Main responsibilities and tasks
• Maintenance of Global SharePoint farms
• SharePoint Administrators supporting both the System/services and Application
• Performance Management of the SP services
• Over all system administration of SharePoint services
• Monitors and tunes the system to achieve optimum performance levels; Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions
• Ensures data/media recoverability by implementing a schedule of system backups and database archive operations; Supports media management through internal methods and procedures or through offsite storage and retrieval services
Telecommunications
10,001+ employees
Global e-Business Operations Centre Romania (Hewlett - Packard)
Operations System Specialist
11.2011 - 12.2012
Responsible to provide programming capabilities, IT skills and knowledge to deliver new automation, tools and IT process improvements to operations to meet efficiency targets for the region. Responsible to lead and own IT improvements and IT projects (tools, automation) for the given Center/tower(s).
Responsibilities detailed:
* Deliver process improvement objectives for EMEA region for Programmers Team scope
* Proactively research for new tools and automation in operations within area of responsibility
* Program new tools and automation using programming languages and available platforms to deliver operations efficiencies as per the Programmers Team Road Map
* Identify opportunities to expand the deployment of existing productivity tools
* Document all new tools and automation in the Regional Desktop Automation database, ensure the inventory of desktop automation solutions used is complete and up to date, and stays current
* Generate new capabilities and ideas/platforms/languages of IT improvements
* Look at current desktop automation solutions and determine if there are standard, IT-supported solutions that could/should be used instead
* Provide direction to IT experts and teams for current tools and automation
* Own Operations IT improvement projects and act as consultant to operations for IT domain/process expertise
* Provide IT support to GBS EMEA IT Program Manager, Operations and IT Experts
* Provide IT programming trainings as required
Financial Services
1001-5000 employees
Global e-Business Operations Centre Romania (Hewlett - Packard)
Business Process Analist
10.2009 - 10.2011
Process administration and System implementation
Continuous process improvement
Process Compliance and Control
* Analyze and improve the process.
* Provide support to team members and customers (process related issues)
* Deliver process trainings to new team members
* Deliver monthly refresh trainings to team members
* Participate/organize calls with internal and external customers in order to clarify issues / deliver trainings
* Elaborate and maintain process documentation
* Elaborate and maintain ISO documentation
* Maintain the team's Share Point
* KPI reporting
* Process Sigma score reporting
* Maintain/update the team's website according to internal standards and customer requirements
Information Technology and Services
10,001+ employees
Global e-Business Operations Centre Romania (Hewlett - Packard)
Commercial Care Pack Admin
09.2008 - 10.2009
The CCPA's main task is to ensure the correct administration of the HPS support portfolio in the commercial HP Care Pack space and is the main contract operations contact for internal and external customers for the initiation, maintenance and cancellation of commercial HP Care Pack. He supports the entitlement/registration of sold HP Care Pack when needed, builds a good understanding of sales activities in the HP Care Pack area and supports these from an administrative point of view where needed. The CCPA acts within an environment where there is a lot of time pressure and customer orientation. Core requirements: ability to give professional advice and take decisions within the legal, commercial and process framework, customer oriented and order/revenue oriented, a high level of resilience, thoroughness, timely working habits, flexibility, teamwork, independence. Basic skills: analytical thinking, ability to judge on the correctness of processes and recommend improvements if needed.
Information Technology and Services
Global e-Business Operations Centre Romania (Hewlett - Packard)
FO SW Contract Admin
05.2008 - 08.2008
The HP Software - Commercial segment - Business Front Office (FO) admin is part of the HPS Contract Operations team. The main focus of the job is the assurance of the correct administration of the HP Software support portfolio in the Commercial segment.
The FO contract admin is the main contract operations contact for internal and external customers for the initiation, maintenance and termination of support agreements.
Information Technology and Services
Pierre Audoin Consultants Romania
Assistant SITSI
10.2007 - 05.2008
Support for offshore branches of PAC.
Information Technology and Services
Gameloft Romania
Marketing referent
08.2006 - 09.2007
Manual and automated scan of mobile communication networks, monthly reports related to Gameloft’s software sales.
Computer Games
Local Availability
Only available in these countries:
Ireland und Romania
Work from home preferred, Ireland day time
