JAVA, Websphere(MQ, Application Server, Message Broker development, ESB, SOA) expert

• A dynamic professional with approx Ten years of rich experience in managing service delivery for large scale multiple Middle-ware, groupware, Cloud projects\teams.
• Currently associated with IBM India Pvt. Ltd. NOIDA as Delivery Operation Manager for multiple Clients .
• An enterprising Manager with Good inter-personal and communication skills coupled with integrity and credibility. uncompromising commitment to Service Delivery,
• Ensure Team performance & operational excellence, Skill building for large teams to develop and maintain deliverables as per the SLA & TAT.
• Responsible for managing client updates\escalations, Issue and Risk management, Compliance\Security and Audit posture of account.
• Driven many operation efficiency and Client Focussed programs across multiple accounts to save manual efforts and to reduce repeated outages..
• Positive approach towards business had generated revenue for Organization by procuring challenging projects\new technology support from customer.
• Understand the broad range of Middle-ware , monitoring and Security solutions provided by IBM, and have good in selling organization products to Customers e.g. WMQ, WAS, Alego, Nastal auto Pilot, Tivoli Omegamon.
• Proven track record of managing processes and streamlining workflow & creating team work environment to enhance productivity. Deft in ensuring that the process surpasses achievement of Service delivery & quality norms for all valuable clients. Also have ability to manage service delivery with Globally segregated teams across EMEA, APAC and US
• Ability to work under pressure and identify and prioritize key customer issues, in a dynamic environment
• . Currently Managing Service delivery for >7000 middle-ware and messaging servers for multiple customers.
• Responsible for Strong engagement and outcome-based delivery ethic and comfortable working at the highest levels of organization.
• Organize and deliver project related communications(Project metrics) as determined during project governance formation. Responsible for ensuring all project stakeholders based on the level of interest and authority are well informed of project progress, issues, actions and decisions.
• Experience in Managing engagement and Transition,, project economics including service delivery/Operational planning , manage account receivables, define deliverable content, ensure buy-in of proposed solutions from Client and engagement Architect. Participated in many Successful engagement, Transition and service delivery for major financial and healthcare clients.
• Educated business partners on appropriate technical solutions by having the ability to influence decision makers to steer technical decisions and designs on the project.
• Performed role of counselor and coach by providing input and guidance into resourcing, recruiting and development process and actively participating in staff recruitment and retention activities.
• Proven experience of building strong and effective relationships with team members, stakeholders, customers and partners.
• Driven implementation of Reusable assets , Agile, ITIL and GDF methodology based solutions across account/projects.
• Comprehensive experience in driving solution for Middle ware based High availability environment, installation, configuration, administration & maintenance related technical issues with technical teams.
• Good understanding of ITIL and service management using Remedy, HP Service Center, Maximo(ISM) tools.
• experience in execution, designing and driving Data Center Migration based requirements..
• Applied knowledge on Site-Site Business continuity planning, Disaster Recovery planning and TAT.
• Very strong in applying problem solving skills, deciding actions and driving actions for closure.
• Vendor support, License management, costing , billing and procurement for middle ware products.
• Open Group certified Middle ware IT Specialist, Data synapse Virtual grid Certified, WMQ V6, IBM certified Cloud ITIL specialist, IBM Certified FFIEC, HIPPA and FDA Control and regulations.

Title : Major Financial client,
Organization : IBM
Duration : >5 years(JDec 2009 - sep2014)
Products : MQ, MB, Interchanges. WAS, Weblogic, Sunone, Connect direct, TW,Active Directory, Exchange, Share-point, MQ, WAS, Remedy, Cloud, Cognos, Actuate
Platform : Unix/win/mainframe/Iseries platform
Team Size : 40
Major Task : Data Center Migration , BAU supporr, RFS Planning and execution, technical task execution for MQ\MB\WLS

Title : Major investment Banking company, Shipping company..
Organization : Mphasis an HP Company
Role : Middleware DC Migration Designer\Team Lead (Team management, SME and Prod support)
Duration : April 2008 to Dec 2009.
Platform : MQ Series, Message Broker, Weblogic DC Migration, MSCS, Veritas, Sun Cluster on Unix\win
Team Size : 12
Major Task : Data Center Migration project Design, Planning, technical task execution for MQ\MB\WLS

Title : Major Investment Banking Company
Organization : Wipro Technology, Bangalore
Role : Senior Software Engineer
Duration : July 2006- March 2008
Platform MQ\MB , Tibco EMS, Tuxedo, .net , Message Broker, Java, JSP. Spring, Agile.
Team Size : 13
Major Task : Onsite/Offshore Production support across windows, Unix and Mainframe, MQ RFS projects, Development of archiving solution using MQ java based API, Migration of in-house broker to MB.

Title : Major Retail Chain Company
Organization : Adea International Pvt. Ltd., Bangalore
Role : Software Engineer
Duration : Feb 2005 - June 2006
Platform : Message Builder, MQ Series, AMTrix 4, Cyclone, SQL, TODD.
Team Size : 18
Major Task : B2B Logical and physical map development at AMTrix, WMQ configurations. Production Support for Deployed Maps and MQ setup.
references-  aayousuf@in.ibm.com