Profileimage by Christian Franke Christian Franke IT Project Manager, Professional Scrum Master from Pissouri

Christian Franke

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Last update: 02.01.2022

Christian Franke IT Project Manager, Professional Scrum Master

Company: Ambermoon Services Limited
Graduation: Electrical Engineering (TU Berlin)
Hourly-/Daily rates: show
depending on project scope, location and proportion of remote work from 80 € / hour
Languages: German (Native or Bilingual) | English (Full Professional)

Attachments

01 - Christian Franke - Lebenslauf.pdf
01 - Christian Franke - CV engl.pdf
10 PSM I.pdf
12 CosmoCom Certification.pdf
11 prince2-foundation-certification-training.pdf
Christian Franke ITK PM Certified Scrum Master D.docx
Christian Franke ITK PM Certified Scrum Master E.docx

Skills

- Telecommunication
-- Networks and protocolls
-- VoIP systems and solutions
-- Contact Center systems and solutions
-- Videoconferencing systtems and solutions
- Project Management
-- Softwaredevelopment projects
-- Communication solutions projects
-- Productisation of communication services


SKILL HIGHLIGHTS
technical, functionalmethodical
  • Sound technical background knowledge for competent leading complex IT projectsExpertise in agile project management and team coordination
  • SCRUM
  • PRINCE2
  • Very good platform knowledge about voice calling and videoconferencing, Unified Communications, Call Centre, Web-PortalsMany years experience in project planning and controlling of „Waterfall Projects“ with MS-Project, JIRA, Open Project
  • Very good understanding of IT architecture and IT security topics of IP network based communication solutionsStrong empathy in combination with ability to listen and to reinquire for clarification especially in requirement and task management
  • High ability to coordinate and to organize implementation, migration and roll out of end devices, servers and software Very high willingness and ability to learn new IT topics to stay on top of the quick technological developments
  • Native German speaker and business fluent in EnglishUsed to deal with different management styles and working mentalities in an international environment
methodical
  • Expertise in agile project management and team coordination according to SCRUM
  • Many years experience in project planning and controlling of „Waterfall Projects“ with MS-Project, JIRA, Open Project
  • Strong empathy in combination with ability to listen and to reinquire for clarification especially in requirement and task management
  • Very high willingness and ability to learn new IT topics to stay on top of the quick technological developments
  • Used to deal with different management styles and working mentalities in an international environment

Project history

03/2015 - 05/2018
Multi-Project Manager, several VoIP roll out projects and Unified Communication Services
Airbus Defence and Space (>10.000 employees)
Industry and mechanical engineering
  • over all management of migration projects to Cisco based VoIP services

  • analysing the business needs of the various departments effected

  • prepare and coordinate user information and trainings

  • coordination of departments involved, esp. WAN-, LAN-, IT-Security-, Firewall-teams

  • roll out coordination with vendor and users

  • software testing and packaging for roll out of the communication tool Cisco Jabber

  • project documentation

  • final acceptance tests

  • Coordinate adoption of asset data base and service management tools

Tools & Methods: time and project management in MS-Project, task management in JIRA, PowerPoint presentations, documentation in MS-Word


04/2013 - 02/2015
Project Manager and Solution Designer - Video Conferencing Service
DB Systel (1000-5000 employees)
Telecommunications

Main tasks:

  • Analysing product requirements provided by the product managers

  • Design of customer specific video conferencing solutions
    (Based on Cisco TelePresence Platform)

  • Project Management: Guiding and controlling the implementation from design until hand over to operation (technically and processes)

  • Testing: planning, documentation and acceptance

  • Productise video conferencing services (ordering, delivery, billing)

Tools & Methods: time and project management in MS-Project, customer meetings (high level), PowerPoint presentations, documentation in MS-Word


08/2011 - 03/2013
Solution Designer and Pre Sales Consultant - IP-network based Call Centre
DB Systel (1000-5000 employees)

Main tasks:

  • Preparation of the Call Centre projects in the pre-sales phase until hand over to the Project Manager for implementation

  • Analysing the workflow of the customer
    (for a mission critical department of a large logistics service provider)

  • Designing a workflow specific telecommunication solution

Tools & Methods: customer meetings, PowerPoint presentations, documentation in MS-Word, time and project management in MS-Project


09/2009 - 05/2011
Tester and coordinator of the test team testing a complex communication solution
T-Systems (>10.000 employees)
Telecommunications

Main tasks:

  • Coordinating the test activities in test labs of T-Systems and DAK

  • Planning and coordination of ready for production tests

  • Planning, executing and documenting tests and results

  • Problem Analysis and tracking development to provide a solution (Trouble Tickets)

Tools & Methods: customer meetings, PowerPoint presentations, Excel-Lists, time and project management in MS-Project, test planning in TestLink, Ticket System TRAC


01/2008 - 03/2009
Project Manager implementation network based call centre service
Sonus Networks (250-500 employees)
Telecommunications

Main tasks:

  • Managing the implementation team of up to 5 engineers

  • Negotiation and coordination for the implementation with different departments of
    T-Systems and with the systems integrators for VoIP-Gateways and Softswitch

  • Planning and implementation of project specific customization with the engineering team of CosmoCom, Israel and CosmoCom Development, USA

  • Proposals for changes and adoption of new requirements (RfCs)

  • System testing: Managing the acceptance tests on behalf of the solution provider

  • Consulting the operations unit of T-Systems in Eschborn

Tools & Methods: Excel-Calculations, time and project management in MS-Project, controlling of timeline and budget; cooperative team management; Stakeholder-Analysis and crisis management

Time and spatial flexibility

available from September 2020 for international projects in the EMEA region

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