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Last update: 13.11.2017

Technical Support Specialist

Graduation: B.S. Software Engineering
Hourly-/Daily rates: show
Negotiable
Languages: Danish (Elementary) | German (Elementary) | English (Full Professional) | Persian (Native or Bilingual)

Attachments

hossein-abedinejad-english-cv.pdf
hossein-abedinejad-english-cover-letter.pdf

Skills

  • ?Microsoft SQL server Design and Administration (2005 – 2008 – 2012 – 2014 - 2016) ??
  • Oracle Data Base (Basic Skills), MongoDB (Basic Skills) ?
  • C# .NET Programming, VB .Net Programming (Basic Skills), XAML (Basic Skills) ?
  • ASP.NET (Web Pages, Web Forms, MVC 4.0) ?
  • HTML, CSS, JavaScript, Ajax, jQuery, Knockout, Angular JS?
  • SEO & Google tools (Webmaster, Annalistic & AdWords)
  • IIS 7.5 & IIS 8 Administration?
  • Information Security systems and technologies implementation and consult ?
  • Microsoft SharePoint Administration and Implementation? (Basic Skills) ?
  • Microsoft Lync Administration and Implementation?
  • Microsoft TFS Administration?
  • Microsoft EXCHANGE server Administration (Basic Skills) ?
  • Network Design & administration (Small Size) ?
  • Network, Database, OS and Business Monitoring Tools, Zabbix Monitoring, Microsoft System Centre Monitoring (SCOM)?
  • Web Site Implementation with CMS (Mojo Portal, .NET blog engine, Dot Net Nuke, Joomla, Web Matrix?)
  • Corel, Photoshop? (Basic Skills)
  • Microsoft Visual Studio (2005-2015 versions) ?
  • Windows OS (All Versions) ?
  • Microsoft Office (All Version)
  • ITIL Concepts

Project history

8 May 2017– PresentTechnical Support Specialist

In Winners Group ApS , Copenhagen (Denmark)
 
  • Amazon Web Services (AWS) administration
  • Installing and maintaining databases
  • Administration of the database including performance monitoring and tuning
  • Taking part in the preparation and execution of technical tests
  • Populating a database with new information or transfer existing data into it
  • Administering the IT department’s policies and procedures
  • Performance improvement Suggestion to Development Team
  • Windows Server (Administration, Tuning)
  • Search Engine Optimization (SEO) Consult
  • Monitoring Tools Administration
  • Escalating and identify any critical issues
  • Developing the infrastructure and systems to meet the companies needs
  • Cloud VOIP Systems Administration
  • Troubleshooting of incident across the various components
  • Investigate specialist and complex IT support issues
  • Communicating with third party technical specialists
  • Analysing user support statistics/data and recommending appropriate measures
  • Customer Service First Line Support Lead
  • Acting as the first point of contact for all IT & technical queries
  • Following procedures/checklists and updating support documentation
  • Answering incoming calls from clients, processing emails and logging calls

1 Feb 201 – 25 Jan 2017Technical Support Specialist

in Pardazeshgaran Saman (Saman Bank), Tehran (Iran)
 
  • Following procedures/checklists and updating support documentation
  • Analysing user support statistics/data and recommending appropriate measures
  • IIS(Operation and support of .Net applications)
  • Windows servers (Operation, Maintenance and support)
  • Troubleshooting of incident across the various components
  • Installation of special software releases in test and production environments
  • Deploy development and test environments for development
  • Perform routine backups & archival of files to assist with disaster recovery
  • Escalating and identify any critical issues
  • Monitoring systems and environments
  • Revision of safety, daily backup and reporting of operational status
  • Maintenance and administration of Windows servers in Production, Staging and test
  • Lead Microsoft solutions Support Team in Some R&D Projects
  • Information Security committee member
  • Develop custom services and applications for support team (ASP.NET windows and web forms)
  • Develop and customize open source monitoring tools
  • Work on SQL Server Performance and Tuning
  • Run SQL Server High Availability and Disaster Recovery Plans
  • Performance improvement Suggestion to Development Team
  • Product and service expertise
  • Systems Analysis and Conflict resolution
  • Making Analytical reports for using in organizations road map

1 Nov 2013–1 Feb 2014MS SQL Server Support Technician

In Jahad Daneshgahi ICT Research Centre, Tehran (Iran)
 
  • Conflict resolution
  • Work on SQL Server Performance and Tuning
  • Run SQL Server High Availability and Disaster Recovery Plans
  • Installation of special software releases in test and production environments
  • Installing and maintaining databases
  • Taking part in the preparation and execution of technical tests
  • Populating a database with new information or transfer existing data into it
  • Creating back up copies of data
  • Development of web based interfaces for MS SQL Server Databases and web applications
  • Responsible for database security and also preventing data loss
  • Identifying and escalating immediately any risks to the database service
  • Involved in the design of physical database schema, data modelling, and performance tuning

1 Oct 2011–1 Jan 2013Full-Stack Developer

In Soroush Cultural and Educational Institute, Tehran (Iran)
 
  • Program and Develop Dot Net Base Applications and Website
  • Work on Search Engine Optimization and Web Marketing Consult
  • Co-operate with Help Desk Team in solving problems
  • IT manager assistance

1 Apr 2011–1 Oct 2011Front-End Developer

In Raaz Language School, Tehran (Iran)
 
  • Design and develop with HTML, CSS, JavaScript, Angular JS, AJAX
  • Work on Search Engine Optimization
  • Web Marketing Consult

1 Jan 2011–1 Apr 2011Help Desk Technician

In Pakhsh-e-Momtaz Co., Tehran (Iran)
 
  • System Administrator
  • Help Desk Tasks
  • Software testing and training

1 Sep 2008–1 Dec 2010Help Desk Technician
1 Oct 2005–1 May 2008In Yaran Computer and Mobile Shopping Centre, Tehran (Iran)
 
  • Sales Assistant
  • Run Passive Network
  • OS diagnostics
  • Assemble PC Hardware
  • Help Desk Tasks
  • Software testing and training
  • Gathered customer and technology information to determine technical support level
  • Elevate calls to appropriate support level as necessary

1 Jan 2012–PresentFreelance Developer
In h-abedi.com, Tehran (Iran)
  • Wordpress CMS implementation for DOVL (www.kenya-safari-tours.dk)
  • Android Application Customer Club for Esteghlal Javan (as a Project Manager and Business Analyser)
  • Full-Stack Development for Personal Introduction (www.h-abedi.com)
  • Front-End Development for NiyaMehr Inst. (http://niyamehr.com)
  • Front-End Development for Danhoor Inst. (www.Speciallanguagepack.com)
  • Front-End Development for Soroush Inst. (http://soroush-daanesh.com)
  • CMS for Atra Co. (www.atranet.org)
  • Front-End Development for Soroush Tourism 
  • SEO for Pars Immigration Co.
  • MVC 4 application for Simad
  • MVC 4 Application for Simad
  • Java Ofbiz Development for Open Adventure
  • Weblog implementing by .net blog engine for Soroush Danesh 
  • Front-End Development for Irandh
  • CMS for Ranginkaman Co.
  • program software for Auto migrate database for Parmis Co

Time and spatial flexibility

Copenhagen , Denmark

Other

Trainings

Final Project : Warehouse Management Software implemented by VB.NET
Apprenticeship : Dadepardazan Duran Co. Portal Department
 
ASP.Net Core 1.0 - 1 Aug 2016–1 Dec 2016
Dot Net Framework Core 1.0 Foundation - 1 Jun 2016–1 Aug 2016
SQL Server 2016 Design and Implementation -  1 Mar 2016–1 Jun 2016
SQL Server 2016 Introduction 1-day Workshop -  1 Feb 2016–1 Feb 2016     
CISSP (Certified Information Systems Security Professional) - 1 Dec 2015–1 Feb 2016
CompTIA Security+ - 1 Aug 2015–1 Nov 2015
Fundamentals of C# 4.0 Programming -  1 Apr 2015–1 Oct 2015
SEO 1-day Workshop           -  1 Feb 2015–1 Feb 2015
SQL Server 2012 1-day workshop -  1 Oct 2014–1 Oct 2014
70-431 SQL Server Microsoft Exam Course -  2012–2012
70-562 ASP.Net Microsoft Exam Course -  2012–2012
CompTIA Network+ -  2012–2012
Java Script, Ajax & JQuery-  2011–2011
Pre-MCPD   -  2011–2011
 

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