Keywords
Software Engineering
Joomla
Wordpress
SQL
2 and 3 Level Support
2nd Level Support
1st Level Support
Second Level Support
3rd Level Support
First Level Support
Technical support
dnn
C#
Online Marketing
MS SQL Server
HTML
Javascript
jQuery
XML
CSS
Web Design
SEO
Support
.NET
ASP.net
technical support specialist
Skills
- ?Microsoft SQL server Design and Administration (2005 – 2008 – 2012 – 2014 - 2016) ??
- Oracle Data Base (Basic Skills), MongoDB (Basic Skills) ?
- C# .NET Programming, VB .Net Programming (Basic Skills), XAML (Basic Skills) ?
- ASP.NET (Web Pages, Web Forms, MVC 4.0) ?
- HTML, CSS, JavaScript, Ajax, jQuery, Knockout, Angular JS?
- SEO & Google tools (Webmaster, Annalistic & AdWords)
- IIS 7.5 & IIS 8 Administration?
- Information Security systems and technologies implementation and consult ?
- Microsoft SharePoint Administration and Implementation? (Basic Skills) ?
- Microsoft Lync Administration and Implementation?
- Microsoft TFS Administration?
- Microsoft EXCHANGE server Administration (Basic Skills) ?
- Network Design & administration (Small Size) ?
- Network, Database, OS and Business Monitoring Tools, Zabbix Monitoring, Microsoft System Centre Monitoring (SCOM)?
- Web Site Implementation with CMS (Mojo Portal, .NET blog engine, Dot Net Nuke, Joomla, Web Matrix?)
- Corel, Photoshop? (Basic Skills)
- Microsoft Visual Studio (2005-2015 versions) ?
- Windows OS (All Versions) ?
- Microsoft Office (All Version)
- ITIL Concepts
Project history
8 May 2017– PresentTechnical Support Specialist
In Winners Group ApS , Copenhagen (Denmark)
1 Feb 201 – 25 Jan 2017Technical Support Specialist
in Pardazeshgaran Saman (Saman Bank), Tehran (Iran)
1 Nov 2013–1 Feb 2014MS SQL Server Support Technician
In Jahad Daneshgahi ICT Research Centre, Tehran (Iran)
1 Oct 2011–1 Jan 2013Full-Stack Developer
In Soroush Cultural and Educational Institute, Tehran (Iran)
1 Apr 2011–1 Oct 2011Front-End Developer
In Raaz Language School, Tehran (Iran)
1 Jan 2011–1 Apr 2011Help Desk Technician
In Pakhsh-e-Momtaz Co., Tehran (Iran)
1 Sep 2008–1 Dec 2010Help Desk Technician
1 Oct 2005–1 May 2008In Yaran Computer and Mobile Shopping Centre, Tehran (Iran)
1 Jan 2012–PresentFreelance Developer
In h-abedi.com, Tehran (Iran)
In Winners Group ApS , Copenhagen (Denmark)
- Amazon Web Services (AWS) administration
- Installing and maintaining databases
- Administration of the database including performance monitoring and tuning
- Taking part in the preparation and execution of technical tests
- Populating a database with new information or transfer existing data into it
- Administering the IT department’s policies and procedures
- Performance improvement Suggestion to Development Team
- Windows Server (Administration, Tuning)
- Search Engine Optimization (SEO) Consult
- Monitoring Tools Administration
- Escalating and identify any critical issues
- Developing the infrastructure and systems to meet the companies needs
- Cloud VOIP Systems Administration
- Troubleshooting of incident across the various components
- Investigate specialist and complex IT support issues
- Communicating with third party technical specialists
- Analysing user support statistics/data and recommending appropriate measures
- Customer Service First Line Support Lead
- Acting as the first point of contact for all IT & technical queries
- Following procedures/checklists and updating support documentation
- Answering incoming calls from clients, processing emails and logging calls
1 Feb 201 – 25 Jan 2017Technical Support Specialist
in Pardazeshgaran Saman (Saman Bank), Tehran (Iran)
- Following procedures/checklists and updating support documentation
- Analysing user support statistics/data and recommending appropriate measures
- IIS(Operation and support of .Net applications)
- Windows servers (Operation, Maintenance and support)
- Troubleshooting of incident across the various components
- Installation of special software releases in test and production environments
- Deploy development and test environments for development
- Perform routine backups & archival of files to assist with disaster recovery
- Escalating and identify any critical issues
- Monitoring systems and environments
- Revision of safety, daily backup and reporting of operational status
- Maintenance and administration of Windows servers in Production, Staging and test
- Lead Microsoft solutions Support Team in Some R&D Projects
- Information Security committee member
- Develop custom services and applications for support team (ASP.NET windows and web forms)
- Develop and customize open source monitoring tools
- Work on SQL Server Performance and Tuning
- Run SQL Server High Availability and Disaster Recovery Plans
- Performance improvement Suggestion to Development Team
- Product and service expertise
- Systems Analysis and Conflict resolution
- Making Analytical reports for using in organizations road map
1 Nov 2013–1 Feb 2014MS SQL Server Support Technician
In Jahad Daneshgahi ICT Research Centre, Tehran (Iran)
- Conflict resolution
- Work on SQL Server Performance and Tuning
- Run SQL Server High Availability and Disaster Recovery Plans
- Installation of special software releases in test and production environments
- Installing and maintaining databases
- Taking part in the preparation and execution of technical tests
- Populating a database with new information or transfer existing data into it
- Creating back up copies of data
- Development of web based interfaces for MS SQL Server Databases and web applications
- Responsible for database security and also preventing data loss
- Identifying and escalating immediately any risks to the database service
- Involved in the design of physical database schema, data modelling, and performance tuning
1 Oct 2011–1 Jan 2013Full-Stack Developer
In Soroush Cultural and Educational Institute, Tehran (Iran)
- Program and Develop Dot Net Base Applications and Website
- Work on Search Engine Optimization and Web Marketing Consult
- Co-operate with Help Desk Team in solving problems
- IT manager assistance
1 Apr 2011–1 Oct 2011Front-End Developer
In Raaz Language School, Tehran (Iran)
- Design and develop with HTML, CSS, JavaScript, Angular JS, AJAX
- Work on Search Engine Optimization
- Web Marketing Consult
1 Jan 2011–1 Apr 2011Help Desk Technician
In Pakhsh-e-Momtaz Co., Tehran (Iran)
- System Administrator
- Help Desk Tasks
- Software testing and training
1 Sep 2008–1 Dec 2010Help Desk Technician
1 Oct 2005–1 May 2008In Yaran Computer and Mobile Shopping Centre, Tehran (Iran)
- Sales Assistant
- Run Passive Network
- OS diagnostics
- Assemble PC Hardware
- Help Desk Tasks
- Software testing and training
- Gathered customer and technology information to determine technical support level
- Elevate calls to appropriate support level as necessary
1 Jan 2012–PresentFreelance Developer
In h-abedi.com, Tehran (Iran)
- Wordpress CMS implementation for DOVL (www.kenya-safari-tours.dk)
- Android Application Customer Club for Esteghlal Javan (as a Project Manager and Business Analyser)
- Full-Stack Development for Personal Introduction (www.h-abedi.com)
- Front-End Development for NiyaMehr Inst. (http://niyamehr.com)
- Front-End Development for Danhoor Inst. (www.Speciallanguagepack.com)
- Front-End Development for Soroush Inst. (http://soroush-daanesh.com)
- CMS for Atra Co. (www.atranet.org)
- Front-End Development for Soroush Tourism
- SEO for Pars Immigration Co.
- MVC 4 application for Simad
- MVC 4 Application for Simad
- Java Ofbiz Development for Open Adventure
- Weblog implementing by .net blog engine for Soroush Danesh
- Front-End Development for Irandh
- CMS for Ranginkaman Co.
- program software for Auto migrate database for Parmis Co
Local Availability
Only available in these countries:
Iran
Copenhagen , Denmark
Other
Trainings
Final Project : Warehouse Management Software implemented by VB.NET
Apprenticeship : Dadepardazan Duran Co. Portal Department
ASP.Net Core 1.0 - 1 Aug 2016–1 Dec 2016
Dot Net Framework Core 1.0 Foundation - 1 Jun 2016–1 Aug 2016
SQL Server 2016 Design and Implementation - 1 Mar 2016–1 Jun 2016
SQL Server 2016 Introduction 1-day Workshop - 1 Feb 2016–1 Feb 2016
CISSP (Certified Information Systems Security Professional) - 1 Dec 2015–1 Feb 2016
CompTIA Security+ - 1 Aug 2015–1 Nov 2015
Fundamentals of C# 4.0 Programming - 1 Apr 2015–1 Oct 2015
SEO 1-day Workshop - 1 Feb 2015–1 Feb 2015
SQL Server 2012 1-day workshop - 1 Oct 2014–1 Oct 2014
70-431 SQL Server Microsoft Exam Course - 2012–2012
70-562 ASP.Net Microsoft Exam Course - 2012–2012
CompTIA Network+ - 2012–2012
Java Script, Ajax & JQuery- 2011–2011
Pre-MCPD - 2011–2011
Final Project : Warehouse Management Software implemented by VB.NET
Apprenticeship : Dadepardazan Duran Co. Portal Department
ASP.Net Core 1.0 - 1 Aug 2016–1 Dec 2016
Dot Net Framework Core 1.0 Foundation - 1 Jun 2016–1 Aug 2016
SQL Server 2016 Design and Implementation - 1 Mar 2016–1 Jun 2016
SQL Server 2016 Introduction 1-day Workshop - 1 Feb 2016–1 Feb 2016
CISSP (Certified Information Systems Security Professional) - 1 Dec 2015–1 Feb 2016
CompTIA Security+ - 1 Aug 2015–1 Nov 2015
Fundamentals of C# 4.0 Programming - 1 Apr 2015–1 Oct 2015
SEO 1-day Workshop - 1 Feb 2015–1 Feb 2015
SQL Server 2012 1-day workshop - 1 Oct 2014–1 Oct 2014
70-431 SQL Server Microsoft Exam Course - 2012–2012
70-562 ASP.Net Microsoft Exam Course - 2012–2012
CompTIA Network+ - 2012–2012
Java Script, Ajax & JQuery- 2011–2011
Pre-MCPD - 2011–2011
