Christian Arias available

Christian Arias

Ruby on Rails Developer

Profileimage by Christian Arias Ruby on Rails Developer from BuenosAires
  • Buenos Aires Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: 300 €/day
    Full Stack developer
  • Languages: English (Native or Bilingual) | Spanish (Native or Bilingual)
  • Last update: 27.09.2015
Ruby on Rails, HTML5, CSS3, Git, Heroku, SQL, SAP, Telecommunications, SAP R/3, IT Operations, Customer Service, SAP SD Module, Project Management, Teamwork, Passionate about work, Passion for Helping Others, Collaborative Problem Solving, People Skills, Team Leadership, Languages, Analytic, Multitasking Skills, Multicultural, Consulting, Diligent, Highly motivated self-starter, Mindfulness, Hardwork, Management, Team-oriented, Enjoy Working with People, Multi Tasking, Fast-paced, Hands-on Problem Solver, Open Minded, Python, Programming, Web Applications, Django, Problem Solving
Project Manager
07.2012 - 11.2014
Implementation Project Manager – US Theater (July 2012 – November 2014)

Responsible for the following tasks:

Manage projects including installations or upgrades.

Perform pre-installation reviews.

Ensure proper materials and manpower arrives at the customer site on time.

Act as escalation point for any technical issue.

Provide total project leadership.

Responsible for closure and revenue recognition.

In May 11th 2013 I was the responsible Project Manager of the team that assisted General Mills in Murfreesboro, TN with a major upgrade from a legacy system to latest Avaya Communicator Release 6.x Customer considered this upgrade as one of their most important milestones of the year.

Avaya Global Revenue Initiative Agent
09.2011 - 06.2012
Responsible for manual processing of SAP daily jobs. There was a constant loss of revenue that needed to be driven properly for monthly recognition.

My actions consisted of orders being refreshed in R/3 system, billing blocks removed and issuing manual licenses for customers.

U$S 700k revenue recognition for FY12.

IT Customer Support Agent
05.2009 - 09.2011
SAP Academy SD (Sales and Distribution) 11/16/2009 – 12/18/2009 in Axigma Technologies Academy.

As IT Customer Support Agent was responsible for assisting Business partners and Avaya associates and project managers on a diversity of projects and tasks.

Tasks included:

troubleshooting license issues/walking customer through the support site.

common errors in SAP orders and quotes.

training documentation ownership.

help-desk support through phone, email and HP Service Manager system.

In April 2011: Promoted from Associate 13 to Associate 15/ Team Leader due to consistently achieving the monthly metrics. I was the agent who closed the most cases on a month by month basis.

SAP Argentina
Support Consultant
04.2007 - 05.2009
SAP Course Sap 01: 4/17/2007 – 4/19/2007 at Axigma Technologies as introduction training.

SAP Workshop Galway, Ireland: 5/09/2007 – 5/25/2007 at Parkmore Business Park

Handling of internal SAP processes, message handling, interaction with national and foreign developers, and processing of messages of non- technical components.

SAP University, Enterprise Support Advisor 05/06/2008 - 5/23/2008 SAP Walldorf

Critical message handling for customers with a higher level of support. Basic knowledge of Solution Manager Enterprise Edition. Intensive training on remote delivery of new support structure deliverable.

Front end support for partners and end users of SAP business software through phone, email and OSS ticket system. Issues related to production or test servers.

outbound campaign to determine customer future upgrades.

remote booking services such as Go Live checks and approval of customer downloads for support patches/kernels and license keys.

Weekends Shift Officer for critical escalated messages.

Enterprise Support Advisor.

Qualfon de Argentina S
Bilingual Customer Service Representative
07.2004 - 04.2007
Having previously worked in a customer service capacity prior to Qualfon de Argentina, my bilingual language skills enabled me to begin this position to encompass technical support issues in the telecommunications field, with emphasis on support issues such as major credit cards maintenance customer registration and verification, customer refunds, enabling of prepaid phone cards and wireless equipment and accessories sales, tracking/checking purchase orders, etc.
I consistently solved problems to customers` satisfaction exceeding all set targets and proved to have a strong skillset in a support capacity. Attention to detail was a particular asset enabling me to recognize and deal with fraudulent CC holders etc which proved to be a vital skill in assessing customer situations.
My success with Qualfon De Aregntina meant that I was promoted to the Retention Department (for preventing customers on cancelling services with the company) where I excelled at targets for ensuring customer retention.

Asociación Propietarios de Talleres Automotores
Administrative Assistant
05.2001 - 11.2003
My initial customer service experience was in the capacity of administrative assistant for this large healthcare provider and enabled the foundations of support and sales experience through answering phone calls concerning healthcare services, etc.
Other duties included typing, filing and other office administration duties giving me essential office environment skills.

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