Skills
I have experience in technical and accounts support, helping customers to solve accounts, billing issues and hosting issues.
Currently, I work at the helpdesk and produce some tutorials, FAQs, screencasts and internal documentation as well.
I used to support phpBB Brasil as administrator and translator. I am a former WordPress translator contributor for Brazilian Portuguese translation, and sometimes I still give some help fixing Portuguese grammar in the translation.
I don't consider myself as a programmer or a full developer because I still have too much to learn, but I can read codes and find the errors. I am outstanding in solving problems, I am a detail focused person, and I love to help people.
I have management knowledge and skills. I usually think outside of the box, I work with all the alternatives, and before I take any action, I study all the problem variables.
I dislike bureaucracy, but I enjoy procedures and protocols to make decisions and solve problems. If I don't know how to do something, I will learn and ask for help. I love to learn. I love to work and keep my mind busy. In the last months, I read some books about my work, like Delivering happiness and exceptional service, Exceptional profit, exceptional customer service: exceed customer expectations, Startup business plan and some specialized blogs about WordPress and WooCommerce, like Help Scout and WP Elevation and others.
A B O U T M E
I am professional customer support specialized in WordPress and hosting support seeking a full-time position in the Customer Support or WordPress environment, where I can learn more and apply better my current knowledge and skills for
continuous improvement.
I have an Architecture and Urbanism bachelor degree and a master degree in Civil Engineering - project management.
Currently, I work as a system administrator, and customer & technical support in StudioPress. I work on the internet since 1996, first creating websites in HTML and then using WordPress exclusively since the version 2.0. I live in Curitiba, Brazil, married to Pedro. We have a cat named Hunter which sleeps at my side when I am working. On my free time, I work with polymer clay miniatures and accessories; I like to read and play board games and RPG and watch old
series on the NetFlix.
I am very good with Customers, WordPress, Photoshop, Illustrator, InDesign, CorelDraw, DreamWeaver, SketchUp, V-Ray, Linux (as user and admin), Google in General, and server administration.
E X P E R T I S E
Communication
WordPress
Blogging
HTML & CSS
PHP
Time management
Team management & organization
Linux SysAdmin
Currently, I work at the helpdesk and produce some tutorials, FAQs, screencasts and internal documentation as well.
I used to support phpBB Brasil as administrator and translator. I am a former WordPress translator contributor for Brazilian Portuguese translation, and sometimes I still give some help fixing Portuguese grammar in the translation.
I don't consider myself as a programmer or a full developer because I still have too much to learn, but I can read codes and find the errors. I am outstanding in solving problems, I am a detail focused person, and I love to help people.
I have management knowledge and skills. I usually think outside of the box, I work with all the alternatives, and before I take any action, I study all the problem variables.
I dislike bureaucracy, but I enjoy procedures and protocols to make decisions and solve problems. If I don't know how to do something, I will learn and ask for help. I love to learn. I love to work and keep my mind busy. In the last months, I read some books about my work, like Delivering happiness and exceptional service, Exceptional profit, exceptional customer service: exceed customer expectations, Startup business plan and some specialized blogs about WordPress and WooCommerce, like Help Scout and WP Elevation and others.
A B O U T M E
I am professional customer support specialized in WordPress and hosting support seeking a full-time position in the Customer Support or WordPress environment, where I can learn more and apply better my current knowledge and skills for
continuous improvement.
I have an Architecture and Urbanism bachelor degree and a master degree in Civil Engineering - project management.
Currently, I work as a system administrator, and customer & technical support in StudioPress. I work on the internet since 1996, first creating websites in HTML and then using WordPress exclusively since the version 2.0. I live in Curitiba, Brazil, married to Pedro. We have a cat named Hunter which sleeps at my side when I am working. On my free time, I work with polymer clay miniatures and accessories; I like to read and play board games and RPG and watch old
series on the NetFlix.
I am very good with Customers, WordPress, Photoshop, Illustrator, InDesign, CorelDraw, DreamWeaver, SketchUp, V-Ray, Linux (as user and admin), Google in General, and server administration.
E X P E R T I S E
Communication
WordPress
Blogging
HTML & CSS
PHP
Time management
Team management & organization
Linux SysAdmin
Project history
Where I worked
StudioPress
[2014 - now]
> Technical & account support
Technical support in Linux - NGINX stack, WordPress, themes, and plugins.
Pre-sale and after-sales service to the customer. Account service and support (payments, refunds, and invoices).
Knowledgebase and tutorials contributor.
Redirect Digital Agency
[2012]
> Theme front-end
WordPress and HTML web development in WordPress.
UTFPR - Universidade Tecnológica Federal do Paraná
[2011 - 2012]
> intern
Course coordination assistance, assistance to students, academics and the general public. In charge of computers lab maintenance.
CAPES scholarship.
UNIPAR
[2009-2011]
> architect planner
In charge of projects and construction of the University campus and architectonic projects related to community interest. Project management.
EDUCATION
MASTER'S DEGREE - UNIVERSIDADE TECNOLÓGICA FEDERAL DO PARANÁ - UTFPR
>> Master's In Civil Engineering - Research Area: Civil Production Systems.
Modules:
• quality management
• information systems and decision support
• labor safety in civil construction
• ergonomics (teaching internship)
• urban drainage and public plumbing systems (teaching internship)
• research method and project
• sustainability and environment comfort
• business strategy environment
• energy efficiency
Research: Light Wood Frame System As Eco-Efficient Industrialized Building System in Brazil.
BACHELOR'S DEGREE - UNIVERSIDADE PARANAENSE - UNIPAR
>> Bachelor Of Architecture And Urbanism
Research: The Western Contemporary House And The Influences Of The Traditional Japanese Architecture
Principles.
General Languages:
Portuguese: Native
English - Fisk And International Yazigi
> Intermediate Speaking
> Advanced Understanding, Reading, And Writing
Spanish - I worked in Foz do Iguaçu for a year and there was a lot of customers that talked Spanish. I learned some by experience.
Software And General IT:
HTML, PHP, CSS, MySQL, Linux Sysadmin LPÌ1 and LPI2, CorelDraw, Adobe Suite, Google Business (Analytics, Adwords, Etc), Sketchup And Rendering 3d, WordPress Developer Course (Wpdev Brasil).
At this moment I am doing a FullStack Web Development course. Finishing in December.
StudioPress
[2014 - now]
> Technical & account support
Technical support in Linux - NGINX stack, WordPress, themes, and plugins.
Pre-sale and after-sales service to the customer. Account service and support (payments, refunds, and invoices).
Knowledgebase and tutorials contributor.
Redirect Digital Agency
[2012]
> Theme front-end
WordPress and HTML web development in WordPress.
UTFPR - Universidade Tecnológica Federal do Paraná
[2011 - 2012]
> intern
Course coordination assistance, assistance to students, academics and the general public. In charge of computers lab maintenance.
CAPES scholarship.
UNIPAR
[2009-2011]
> architect planner
In charge of projects and construction of the University campus and architectonic projects related to community interest. Project management.
EDUCATION
MASTER'S DEGREE - UNIVERSIDADE TECNOLÓGICA FEDERAL DO PARANÁ - UTFPR
>> Master's In Civil Engineering - Research Area: Civil Production Systems.
Modules:
• quality management
• information systems and decision support
• labor safety in civil construction
• ergonomics (teaching internship)
• urban drainage and public plumbing systems (teaching internship)
• research method and project
• sustainability and environment comfort
• business strategy environment
• energy efficiency
Research: Light Wood Frame System As Eco-Efficient Industrialized Building System in Brazil.
BACHELOR'S DEGREE - UNIVERSIDADE PARANAENSE - UNIPAR
>> Bachelor Of Architecture And Urbanism
Research: The Western Contemporary House And The Influences Of The Traditional Japanese Architecture
Principles.
General Languages:
Portuguese: Native
English - Fisk And International Yazigi
> Intermediate Speaking
> Advanced Understanding, Reading, And Writing
Spanish - I worked in Foz do Iguaçu for a year and there was a lot of customers that talked Spanish. I learned some by experience.
Software And General IT:
HTML, PHP, CSS, MySQL, Linux Sysadmin LPÌ1 and LPI2, CorelDraw, Adobe Suite, Google Business (Analytics, Adwords, Etc), Sketchup And Rendering 3d, WordPress Developer Course (Wpdev Brasil).
At this moment I am doing a FullStack Web Development course. Finishing in December.
Local Availability
Only available in these countries:
Brazil
Home office / remote work.
Available for travel.
Moving to Portugal in the next couple of months.
Available for travel.
Moving to Portugal in the next couple of months.
Other
Thank you for your attention. If you want to contact me, please try one of these:
LinkedIn: https://br.linkedin.com/in/michelle-cristine-bonatto-paese-b190b84b
DeviantArt: http://chris-nemesis.deviantart.com/
Pinterest: https://br.pinterest.com/mihpaese/
Portfolio: https://www.coffeepress.com.br/sobre-a-gente/portfolio/
WordPress Services: https://www.coffeepress.com.br/
WordPress Consultant: https://www.michellepaese.com.br
Lattes BR: http://lattes.cnpq.br/0514553009379083/
Lattes EN: http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4218762U4&idiomaExibicao=2
Email:
eu@michellepaese.com.br
michellepaese@gmail.com
contato@coffeepress.com.br
fb.me/michelle.paese
IG @mihpaese
Twitter @mihpaese
LinkedIn: https://br.linkedin.com/in/michelle-cristine-bonatto-paese-b190b84b
DeviantArt: http://chris-nemesis.deviantart.com/
Pinterest: https://br.pinterest.com/mihpaese/
Portfolio: https://www.coffeepress.com.br/sobre-a-gente/portfolio/
WordPress Services: https://www.coffeepress.com.br/
WordPress Consultant: https://www.michellepaese.com.br
Lattes BR: http://lattes.cnpq.br/0514553009379083/
Lattes EN: http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4218762U4&idiomaExibicao=2
Email:
eu@michellepaese.com.br
michellepaese@gmail.com
contato@coffeepress.com.br
fb.me/michelle.paese
IG @mihpaese
Twitter @mihpaese
