Saurabh Sharma available

Saurabh Sharma

SAP Cloud for Customer Consultant

available
Profileimage by Saurabh Sharma SAP Cloud for Customer Consultant from India
  • New Delhi India Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: 20 $/hour 120 $/day
    Negotiable
  • Languages: English (Full Professional) | Hindi (Native or Bilingual)
  • Last update: 03.09.2016
KEYWORDS
PROFILE PICTURE
Profileimage by Saurabh Sharma SAP Cloud for Customer Consultant from India
SKILLS
SAP Cloud for Customer Consultant

With Good Experience in:
SAP Cloud for Customer(C4C) Implementation and Business Process Knowledge
  • Having 1+ years of project implementation and consulting experience in SAP Cloud for Customer
  • With an impressive hands-on knowledge about full lifecycle project implementation, for SAP Cloud for Sales, Marketing & Services
  • A good team player ,highly focused and also a quick learner 

Work Experience

 
1. Cloudway Softech Private Limited, Noida (August 2015 – Till Date)
  
     Position: SAP Cloud for Customer Consultant.
     Projects: Lava International, XOLO India
     Job Responsibilities :
  • Implementing SAP Cloud for Customer projects and provide post implentatation consulting & support
  • Pre-Sales Activities such as demo presentations to customers.
  • Providing business solution, data gathering, implementation, testing, solution walkthrough and training to the SAP Customers.


  SAP Cloud for Customer Projects


Project 1.

 
  • Name of Client        :           Lava International
  • Name of Product    :           SAP Cloud for Customer 
  • Project Scope         :           Implementation
  • Company Details    :           A leading Telecom company manufacturing mobiles and telecom equipments 
  • Role                         :          Functional Consultant
  • Team Size               :          3
 
Job Description:
  • Implementation and configuring full lifecycle project for SAP Cloud for Customer (basically CRM Services module) as per the client’s need.
  • Data migration from legacy applications using pre-defined templates for standard BOs and SDK for Custom BOs.
  • Designed workflow rules, different assignment rules and multistep approval processes as per the project requirements to automate the different CRM transactions and processes both using SDK & In-built cloud
  • Different types of integration with social media channels and email, Chat channels.
  • Various UI Enhancements both using SDK and KUTs.
  • Integration with 3rd party applications, channels via mashups and web services/xml.
  • Integration of SAP Cloud for Customer with SAP ERP using PI as middleware.
  • Extension fields in various screens and enhancing the web services for accepting them.
  • Designing custom Business objects, Embedded Components as per the project requirement and enhancements in UI all using BODL and ABSL via Cloud Application Studio SDK
  • Using Adobe life cycle designer developed various custom forms as per client requirement and also designing various preview forms using SDK.
  • Designing reports, dashboards, designing new key figures, data sources, reports navigation and other reports using cloud data source as per the client’s need.



Project 2.
 
  • Name of Client        :           XOLO India
  • Name of Product    :           SAP Cloud for Customer
  • Project Scope         :           Implementation & Support
  • Company Details    :           A leading Telecom company manufacturing mobiles and telecom equipments 
  • Role                         :          Functional Consultant
  • Team Size               :          3
 
Job Description:
  • Implementation and configuring full lifecycle project for SAP Cloud for Customer (basically CRM Services module) as per the client’s need.
  • Data migration from legacy applications using pre-defined templates for standard BOs and SDK for Custom BOs.
  • Designed workflow rules, different assignment rules and multistep approval processes as per the project requirements to automate the different CRM transactions and processes both using SDK & In-built cloud
  • Different types of integration with social media channels and email, Chat channels.
  • Various UI Enhancements both using SDK and KUTs.
  • Integration with 3rd party applications, channels via mashups and web services/xml.
  • Integration of SAP Cloud for Customer with SAP ERP using PI as middleware.
  • Extension fields in various screens and enhancing the web services for accepting them.
  • Designing custom Business objects, Embedded Components as per the project requirement and enhancements in UI all using BODL and ABSL via Cloud Application Studio SDK
  • Using Adobe life cycle designer developed various custom forms as per client requirement and also designing various preview forms using SDK.
  • Designing reports, dashboards, designing new key figures, data sources, reports navigation and other reports using cloud data source as per the client’s need.

Project 3.
 
  • Name of Client        :           Gajam India.
  • Name of Product     :           SAP Business By Design
  • Project Scope         :           Consulting
  • Company Details    :    Gajam India creates entrepreneurs at the village level and provides them with socially impactful products     relevant to its causes. Gajam India trains individuals at the last mile to become Gajam India Entrepreneurs and provides them with developmental support.
  •  Role                        :          Support Consultant
  • Team Size               :          4
 
Job Description:
  • Providing technical & functional support to client.
  • Done Data Migration through templates.
  • Created Organizational Structure.
  • Created All Master Data.
  • Created new Joined Data Source, new Key Figures and new Report from Business Analytics Work  Center.
  • Basically worked on SCM & SRM modules. Transport Zone and Transport Lane, Designing warehouse ,Bills of Material, Multilevel Bills Of Materials, Bills of Operation, Production Model, Engineering Change Orders, Resources, Replenishment, Removal, Scrapping, Change of Stock, Purchase Proposal Planning, Production Proposal Planning, Production Request, Production Order, Production Task, Inbound Delivery, Outbound Delivery, Return to Supplier, Return to Customer, Stock Transfer Order, Inspection, Internal Goods Movement,  Inventory Adjustment.


Responsibilities:

 
  • Client consulting and providing training to end users
 
  • Gathered information on their current business processes and mapping them with the project scope.
  
  • Gathered and analysed clients’ business and functional processes for translation into an agreed implementation plan which is nothing but a Business Blueprint.
  • Implementing SAP Cloud for Customer(C4C) according to customer\'s requirement.
 
  • Org structure creation, Chart of Account Configuration.
 
  • Data Migration through templates
 
  • Configuring SAP C4C sales , services and analytics modules as per client\'s need
 
  • Integrating SAP C4C with 3rd party appicationsand  differnet social media channels also integration with SAP ERP/ECC
 
  • Created Extensions field with further usage in Form Template, Data Source and Report, Enterprise search, Extension Scenarios and additional Business Context.
 
  • Development and enhancement of form through Adobe Live Cycle Designer and Easy form Editor.
 
  • Creation of new Combined Data Source, new Key Figures and new Report from Business Analytics Work Centre.
   
  • Prepare end user training document.
 
  • Production Support after Go-Live.
 
 
 
Provided Training on:

SAP Cloud for Sales: Implementation of SAP Cloud for Sales which includes defining scope of project according to customer\'s Sales process and activities and configurations such as fine tuning, test and integration, data migration and finally Go-Live. CRM Sales process/cycle from creating target group to finalizing Sales order. Products management , Activity management , Campaigns  and Lead Management, Workflow designing and Approval processes

SAP Cloud for Service and Social Engagement: Implementation of SAP Cloud for services. Some key aspects are:- Service Request management, Integration of C4C with different social media channels and E-mail, Chat & CTI channel integration. Configuring visits, Contract Management, Field service management, Service & Work order, Resource planning, & Maintenance planning, Workflow designing and Approval processes.


Industrial Training
 
  • 3 Months Industrial Training at Unicel Corporation on Intelligent Network Project
  • 6 months Industrial in-house training on Android Application Development

 
Technical Expertise

 
Languages   :  C, C++, Java
Database      :  MYSQL, SQL Lite
Office Suite  :  MS-Office 2003/2007/2010/2013

 
Academic Qualifications

 

Degree: B.Tech (CSE)
Amity University, Noida
2011-15

School: XIIth
SSLT Gujarat Sr. Sec. School , New Delhi
CBSE Board
2011

Xth
SSLT Gujarat Sr. Sec. School , New Delhi
CBSE Board
2009
Personal Details

 
Father’s Name   :     Mr. R K Vats
Date of Birth      :     01/12/1993
Sex                     :     Male.
Marital Status    :     Single.
Email                  :     saurabhsharma981@gmail.com
Mobile                :     +91-8860415656
                                  
 
 
REFERENCES
  • Lava International
  • XOLO India
  • Gajam India
TIME AND SPATIAL FLEXIBILITY
Ready to relocate anywhere
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