Senior Project Manager available for all size projects and engagements

04/19 - 05/20 - Global Privacy Programme at Etihad Airways
Location: Abu Dhabi - UAE
Leading the Global Privacy Programme implementing GDPR across the Etihad Airways Group -

Management and oversight of multiple (13) work streams

• Managed stakeholder engagements to Steering groups producing timely relevant information including project dashboards, escalations, KPI’s, governance and budget status,
• Ethics Systems: Purchase and Implementation of SaaS based privacy system covering Subject Access Requests, Privacy Impact and Article 30 process
• Purchase and implmenttion of data privacy training modules
• Review and implementation of new SOP processes for Data Privacy Agreements
• Design and implmentation of of Article 30 process information for all Etihad outstations
• Implementation of Ethics & Compliance Champions Programme
• ​Internal & external group Policy Review covering Data Privacy, Consent, Cookie Management, Subject Access Requests & others

04/17 - 10/18 Operations Process Manager at Atos
Location : Japan
Based in Tokyo, working with the Organising Committee for the Tokyo 2020 Olympic games, contract hands on IT operations management role delivering IT service-based processes, training, operations management and project implementation for core systems., coupled with delivery of disaster rehearsal project management
● Delivery of Disaster Recovery Rehearsal Project for Volunteer Portal Launch
● Key (Global) Policy and Process localisation and management
● Management of OCOG operational policy and process lifecycle including initiation, review, updates and retirement
● Management of Business Impact Analysis process determining KPI time and data recovery
● Design and implementation of key processes for change management, interruptions of service
● Core systems training course design and delivery to OCOG and Service Partners

11/16 - 04/17 Consultant at EIRE Systems
Location : Japan
Short term contract implementing ServiceNow Express Helpdesk system

10/14 - 04/16 Solution Delivery Manager at Emirates
Location : United Arab Emirates - Dubai
Implmentation of Re-accommodation and Disruption Handling System - Major Replacement Airport, Reservations and Network control system

.Achievements
• Conducted successful vendor evaluation and selection process via RFT
• Negotiated contract terms, including commercial terms and service level agreements
• Managed cross team stakeholder engagements to SVP, VP through to software development teams producing timely reports, updates and relevant information
• Full responsibility for implementation budget (27M AED)
• Provided leadership to the delivery team and vendors to ensure resulting solutions met contract deliverables and stakeholder expectations.
• Primary Vendor Contact managing day to day activities and escalated risk and issues
• Managed contractual cost, schedule, and solution deliverables
• Derived initial delivery and business change plan
• Responsible for all Project management functions

09/10 - 07/14 Project Manager at Cathay Pacific
Location : Hong Kong
Responsible for delivering back office systems within the Passengers Service System (PSS) program. Building from Amadeus (1A) Customer and Flight Altea suite, this engagement has delivered complex solutions with business change
Achievements
• Delivered on time on budget projects successfully across application and infrastructure areas under a 300m HKD program budget
• Direct Management of vendors across development test and support functions
• Successful Finance System Mainframe Integration
• Directed 30+ Business Change team for solution definition activities
• Managed all project management functions throughout SLDC
• Responsible for Stakeholder Management to director level
• Accountable for project budgets
Selected Projects
2013/14 - Application / Infrastructure Security Remediation / Infrastructure Test & Performance Environments
2012 - Customer Management / Split System Integration / IATCI & Regulatory Implementation
2011 - Service Transition BAU Process / 2011 PSS Phase 1 Performance Measurement / PSS P1 Recoverability Testing

08/07 - 09/10 Project Manager - Asia at Pearson Education Asia
Location : Hong Kong
Based in Japan and Hong Kong, This position was central to the Pearson Education Asia publishing business to deliver business process change and system improvement
Achievements
• Delivered 8 full system implementations and upgrades on time and under budget (20m USD)
• Regional role responsible for implementing, overseeing and managing all ERP (Bookmaster) system implementation and upgrades in Asia
• Primary responsible for vendor delivery and management
• Stakeholder Management up to VP and Country Manager
• Full Budgetary control
• Fully implemented system and organisational change program across Japan and Korean Offices, including localisation of systems
• Full implementation and upgrades across Taiwan, Hong Kong, Singapore, Malaysia, Thailand
• Successful rescue of distressed European system implementation across Benelux, Spain, Germany, Poland

01/03 - 09/07 Program Manager at Pearson Vue
Location : United Kingdom - London
Direct account management responsibility for largest UK body of vocational awards (City & Guilds)
Achievements
● Successful system implementations for Institute of Accountants, ASET (Education)
● Successfully cultured the growth in assessment service delivery from initiation to over 750, 000 computer based exams pa. in 7000 test centres worldwide
● Prepared, negotiated and managed over $3M USD of significant functional & service improvement projects
● Direct management of 12 person Help desk, Development teams
● Responsible for contractual management, SLA, Service Management
● Managed multi-geographical project management functions

Previous Engagements
2001 - 2003 Business Consultant - Shell
London, UK

2001 - UK Project Manager - eSkye Solutions Inc.
London, UK ~ Indianapolis, USA

2000 - 2001 Software Development Manager - IWIX.net
London, UK ~ Chicago, USA

1998 - 2000 Technical Project Manager / Developer - Shell Services Intl
London, UK ~ Leischendam, NL

1988 - 1994 Customer Service Manager - Eastern Electricity PLC
East Anglia UK

Full details available on request