Carlos Abreu available

Carlos Abreu

Siebel Consultant; CRM Consultant

Profileimage by Carlos Abreu Siebel Consultant; CRM Consultant from Niteroi
  • 24230200 Niteroi Freelancer in
  • Graduation: Bachelor’s degree in Informatics, Rio de Janeiro Federal University
  • Hourly-/Daily rates:
  • Languages: English (Limited professional) | Portuguese (Native or Bilingual) | Spanish (Full Professional)
  • Last update: 10.02.2017
Curricum Vitae

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Cover letter

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  • Professional career developed in the IT area, actuation in Consulting and Systems Analysis, with ability to communicate with different hierarchical levels. Multifunctional profile, developed in national and multinational big-size Consulting companies.
  • Experience with clients of several industries: Telecommunications, Finance, Consumer Goods, Loyalty Programs, Pharmaceutical, Air Transportation, having acquired experience in contracts negotiation, implementation of application packages and tailor-made applications.
  • Implementation, improvements and adjustments to the following processes: Client and Account Management, Customer Service, Sales, Order Entry, Product and Price Management, Loyalty, Marketing, Campaigns, integration and Social Platforms.
  • Expertise in Oracle Siebel CRM implementations in several Latin America countries - El Salvador, Puerto Rico, Panama, Chile, Argentina, Mexico, Venezuela and Dominican Republic – and Oracle Cloud CRM/CX (Customer Experience) applications.
  • International experience leading technical training and end-user training, conducting courses in Brazil and abroad, in countries like Argentina, Venezuela, Chile and Mexico.
  • Competence in managing the Technical Education Area in Siebel Brazil.
  • Experience in the full life-cycle of implementation projects, including expertise in requirements analysis, design, development and tests of applications and integrations.

ORACLE                                                                                                                     May/2000 to Mar/2016

Senior Principal Consultant, Jul/09 to Mar/16
Consultant, functional leader and technical leader in Siebel CRM and Oracle Service Cloud implementation projects. Mentoring in Siebel CRM implementation projects, working with partners and evaluating the solutions they have proposed. I have also supported the consulting sales team, preparing estimations, proposals and proofs of concept. Reporting to the Pillar Leader.
Top customers: Oi, SICREDI, Nextel, Localiza Rent a Car, EMBRACON, Axtel (Mexico), DirecTV (Argentina), Vale do Rio Doce, Multiplus Fidelidade, SKY, Gol Transportes Aéreos, Shire Pharmaceuticals Group, Banco Popular Dominicano.
Principal Consultant, Jul/07 to Jul/09
Consultant, functional leader and technical leader in Siebel CRM implementation projects and also as an advisor/mentor, working with partners and evaluating the solutions they proposed. Supported the consulting sales team, preparing estimations and proofs of concept. Also taught training courses to end-users. Reporting to the Pillar Leader.
Main customers: Digitel (Venezuela), Banco Santander, CTBC - Companhia Telefônica do Brasil Central, Glaxo SmithKline, Visanet, Cablevision (Mexico).
Senior Consultant (Siebel Systems e Oracle), Oct/01 to Jul/07
Consultant, functional leader and technical leader in Siebel CRM implementation projects, reporting to the Consulting Manager.
Top customers: Oi, L’Oréal Mexico, L’Oréal Brasil, Telecom Argentina & Telecom Personal, Abbott Laboratories (Puerto Rico), Unilever, Banco Chile/Banco de Credito e Inversiones/Servipag, Cable & Wireless (Panama), Embratel, Telemovil (El Salvador), Telesp Celular, Nationwide Seguros, Souza Cruz.
Education Manager (Siebel Systems), Apr/01 to Oct/01
Responsible for supervising the Training facilities in Siebel Brazil, creating and executing mail and phone sales campaigns for Education and for constantly being in touch with customers and partners in order to plan their curriculum paths and keeping them up to date with the training schedule. Reporting to the Education Director.
Technical Instructor (Siebel Systems), May/00 to Oct/01
Responsible for the preparation and execution of technical training courses for internal and external customers in Brazil and abroad. Reporting to the Education Manager.
Main Achievements:                                       

  • Integrated the needs of the customers from different industries with the applications functionalities, elaborating budgetary estimations and technical/commercial proposals for the implementation of Siebel CRM from several verticals and Oracle Service Cloud, aiming the allocation of new projects and the extension of the existing ones. Also implemented some proofs of concept.
  • Created and developed recommendation documents, as well as mentored and advised customers' and partners' functional and technical teams, validating their solutions and proposing the utilization of the industry best practices.
  • Led functional, technical and testing multicultural teams, which lead to more assertive solutions, avoiding rework and diminishing the testing efforts.
  • Managed the Siebel instructors team, coordinating the course schedule, increasing and managing their allocation. This action allowed the execution of sales campaigns.
  • Developed training packages specific to some customers and partners, which allowed them to build teams with better performance and knowledge of the development tools.
  • Taught training courses to internal and external customers (Siebel and Oracle), to end-users (Siebel, Oracle SRM) and to technical teams (Siebel), which made possible building high performance teams e greater technical knowledge in partner teams.
  • Led processes and participated in the following activities for Siebel (many verticals) and Oracle Service Cloud: requirements mapping, functional and technical design, implementation of configurations and customizations. Also worked as post-production support for Siebel. These actions allowed greater customer satisfaction and agility in the customer relationship processes, saving time and resources 

 SAP                                                                                                                              Jan/1999 to May/2000
Large size multinational company, present in 130 countries. Their main strength is their ERP software and the actuation in approximately 300 thousand clients.
ABAP Instructor, Jan/99 to May/00
Responsible for the preparation and execution of ABAP programming language training to internal and external customers, reporting to the Education Manager.
Earlier                                                                                                                                            1987 to 1998
Small and medium size consulting and system development companies, internships. Several areas of expertise, mainly Legal, Medical, Stock market, Treasury, Naval Engineering.

I would  be able to move to most of the Latin American countries, preferrably for capital cities.
  • Siebel 8.0 Certified Consultant
  • Siebel 7 Customer Certified Consultant
  • Siebel Certified Consultant, versions 7.7, 7 and 6
  • Siebel Certified Business Analyst, versions 7.7, 7 and 6
  • SAP R/3 ABAP Workbench 4.0 Certified Instructor
  • SAP R/3 Certified Consultant
  • eBusiness Applications Integration – USA, 2002
  • Siebel Scripting – Brazil, 2001
  • Siebel Core Consultant Course – USA, 2000
  • Siebel Requirements Mapping – Brazil, 2000
  • SAP ABAP Academy – Brazil, 1999