Profileimage by Ahmed Khamis ITSM Consultant HP Service Manager Consultant from Giza

Ahmed Khamis

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Last update: 29.06.2017

ITSM Consultant HP Service Manager Consultant

Graduation: not provided
Hourly-/Daily rates: show
Languages: Arabic (Native or Bilingual) | English (Limited professional)

Skills

a) Implementation for "HPE Service Manager" which used to manage IT processes such as Service Desk, Incident Management, Problem Management, Service Catalog, Request Fulfillment, Change Management, Configuration Management and Service Level Management.
b) Automate IT operations to minimize execution time and increase customer satisfaction.
c) Provide training and consultancy for "HPE Service Manager".
d) Provide IT management with reports and KPIs to control their IT, help creating a vision and ensuring their strategy is in execution.
e) Provide management for IT Assets

Project history

  • Capital Market Authority, Saudi Arabia; Support running Service Manager Operations, solve key issues after the implementation phase and implementing knowledge management process
  • Piraeus Bank, Egypt; Microsoft Service Manager Implementation, Processes Implementation, customization, enhancements to achieve bank KPIs.
  • KFUPM, Saudi Arabia; supporting KFUPM for HPSM incident management and request management.
  • National Commerce Bank (NCB), Saudi Arabia; 8 months operation support for HPSM 7.11 to serve +10,000 user.
  • Dammam Municipality, Saudi Arabia; HP Service Manager 9.32 Implementation.
  • Jeddah Municipality, Saudi Arabia; supporting JM for HPSM incident management
  • VIVA, Kuwait; HP Service Manager SLA and Billing workflow implementation and customer back end support
  • General Commission for Survey, Saudi Arabia; HPSM operation support.
  • General Commission Survey, Saudi Arabia; HPAM implementation
  • Ministry of Civil Service, Saudi Arabia; HP Service Manager 9.34 Implementation
  • Ministry of Municipal and Rural Affairs, Saudi Arabia; HPSM 9.41 implementation
  • Ministry of Municipal and Rural Affairs, Saudi Arabia; HPAM 9.50 implementation
  • Tatweer Educational Transportation Services Company, Saudi Arabia; HPSM 9.41 implementation
  • Kafalah, Saudi Arabia; HPSM 9.41 implementation
  • Holy Makkah Municipality, Saudi Arabia; HPSM 9.41 implementation

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