Olena Semchuk available

Olena Semchuk

IT Client Manager

available
Profileimage by Olena Semchuk IT Client Manager from Vinnytsia
  • 21021 Vinnytsia Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: 25 $/hour
  • Languages: English (Full Professional) | French (Elementary) | Russian (Native or Bilingual) | Ukrainian (Native or Bilingual)
  • Last update: 08.02.2018
KEYWORDS
PROFILE PICTURE
Profileimage by Olena Semchuk IT Client Manager from Vinnytsia
SKILLS
Hello everyone!
I am IT Manager at Asta Mobi company, located in Ukraine.
We build custom apps for Android, iOS, IOT and the Web. It is a development consulting company that specializes in providing development solutions for brands, tech companies and startups alike.
With a team of over 20 people across in the center of Europe, there are very few technical challenges that we cannot overcome.
We work for the result and we are proud of the quality of our work. For us, all clients are significant, therefore, working with us, you can be sure of the implementation of your project in a high-quality and on time.
REFERENCES
Client Manager
Asta Mobi, Vinnytsia
01.2018 - Present
Client Manager
ITSource, Vinnytsia

03.2016 - 2018
Main responsibilities:
- bring the idea of the customer to the realization within the prescribed period;
- interact with managers of IT teams, processes and projects on issues related to the quality of IT services;
- lead generation;
- establishing contacts with potential clients for sales opportunities;
- building mutually beneficial communication with current/potential clients
- identifying real business and personal requirements of a client;
- managing and communicating with a client during the sale funnel.

Customer Support
01.2015 - 03.2016 
Zoom Support,Vinnytsia
(software support)
Main responsibilities:
Support and provide superior service via phone;
Fixing customers computers and activating our software;
Handle and resolve customer complaints;
Identify and escalate priority issues;
Deliver prepared sales scripts to persuade potential customers to purchase a service.
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