Koushik Chattopadhyay available

Koushik Chattopadhyay

Lead Solution Architect & Delivery Manager - Telecom OSS-BSS, ITSM & Business Transformation

available
Profileimage by Koushik Chattopadhyay Lead Solution Architect & Delivery Manager - Telecom OSS-BSS, ITSM & Business Transformation from Kolkata
  • 700054 Kolkata Freelancer in
  • Graduation: P.G. Diploma in Management
  • Hourly-/Daily rates:
  • Languages: English (Limited professional) | Hindi (Limited professional)
  • Last update: 18.03.2018
KEYWORDS
PROFILE PICTURE
Profileimage by Koushik Chattopadhyay Lead Solution Architect & Delivery Manager - Telecom OSS-BSS, ITSM & Business Transformation from Kolkata
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SKILLS
CAREER SUMMARY & SKILL PROFILE
Seasoned (18 years) Professional in Telecom & IT Managed Services vertical in the area of BSS-OSS Architecture- Solution -Delivery and Business Transformation (Business Process Management & Automation) with extensive experience on E2E (FAB) BSS-OSS & BMC Remedy ITSM. Successful in leading/handling Solution Design, Architecture Blue-print & Roadmap, Global Delivery Management, Program & Project Management and Business Interlocking. Experience further extends to SCRUM Practices, ITSM Process Consulting & Operations (ITIL, MOF), Tool based BPM, Business Analysis, Lean Six Sigma, BPR & Continual Improvement and Process- System Audits.
Business Partnering/Interlock experience includes strategizing and interfacing with Key Business Stakeholders from Conceptualization to Delivery of multi-million dollar BSS-OSS projects (~USD 3-5Mn per year) over several years for Network & Managed Services Business/Product Lines and Service Assurance functions and key contributor in Annual BSS-OSS Budget.
Proficient in developing and executing Business-oriented IT Architecture Roadmap spanning 1-3 years’ time horizon
Handled both External and Internal Customers across multiple geographies & time-zones.
People Management experience covers leading & guiding large Global teams (50+)- both on-roll and from partner(s).
Lived and worked in multiple locations in India ( Mumbai, Delhi-NCR & Kolkata) and in UK (Ipswich and London)

SKILL PROFILE

OSS-BSS and ITSM BUSINESS TRANSFORMATION
PROFESSIONAL COMPETENCE AREAS
 
  • Telecom – E2E (FAB)-OSS-BSS Architecture-Solution Design- Delivery and Program Management
  • BMC Remedy ARS and Remedy ITSM,BMC Atrium
  • ITIL
  • IT Managed Services including Service Level Management
  • SCRUM (Agile) Practices
  • TMF Frameworx – eTOM, TAM, SID
  • Enterprise Architecture – TOGAF and ArchiMate Modeling
  • Business Transformation-Transition & Automation
  • Business Process Management (BPM) & Process Modeling -ARIS & iGrafx
  • Lean Six Sigma
  • Business Process Re-Engineering (BPR)
  • Telecom Process Framework- TL 9000,Microsoft Operations Framework (MOF) & ISO 20000,ISO 9000 & ISO 14000


EMERGING TECHNOLOGIES
  • SDN-NFV-IoT – Impact on OSS, OSS Mediation
  • Big Data Hadoop MapReduce Concepts in Java
  • ServiceNow and BMC Remedy 9 Concepts





 
PROJECT HISTORY
Tata Communications Ltd (www.tatacommunications.com)
Dy. General Manager – Managed IT Services
  • Lead E2E BSS-OSS Architect and Delivery Head for Global Network Services(GNS) and Global Managed Services (GMS) LoBs
GNS Business consists of Data  & Connectivity products ranging from traditional Access and VPN products to new age Cloud Connectivity products whereas GMS Business consists of New Age ICT offerings e.g. Managed IT Infrastructure including Data Centers, Managed Security, Infrastructure Cloud, Hosted Applications and Media Services
Responsibility:-
  1. BSS-OSS ‘Architecture & Delivery’ Interface (SPoC) & Lead for GMS Business (5+ years) and GNS Business (2 years) across the globe covering multiple disparate stacks.  Responsibility includes:-
    1. IT BSS-OSS Business Alignment & Strategy, Target Architecture-Architecture Roadmap (1-3 years’ timeframe) & its Evolution-Tracking, Management of Architectural Assets (Functionalities-Data Architecture-Integration Points), Annual Budgeting/AOP (~$ 3m for GNS and ~1-2m for GMS) for GNS & GMS.
    2. Lead all E2E ( FAB) BSS-OSS Architecture, Solution Design  & Delivery for GNS and GMS in line with Architecture Roadmap & Budget
    3. Provide E2E BSS-OSS Solution, Estimation & Delivery support for all GNS & GMS New Product Introduction ( NPI) initiatives
    4. Contribute to Enterprise Architecture Initiative from GNS & GMS perspectives.
  1. Lead BSS-OSS Architect & Delivery Lead for Tata Comm’s Flagship Cloud Enablement Platform IZOTM launch in FY-14-15.
  2. Lead E2E Solution & Delivery initiatives in support of a major win for Media Services Business in MENA Region in FY-15 and FY-16.
  3. Developed the E2E Solution Frame-work for Hybrid Offerings consisting of Network & Managed Services Components

Technology/Tool Landscape:-
  • BSSSFDC, BigMachines, LifeRay, Metasolv, Geneva/IRB. Reporting- QlikView
  • OSSBMC Remedy, CA Nimsoft, Monolith,Cramer
Tata Communications Ltd (www.tatacommunications.com)
Dy. General Manager – Managed IT Services
  • Lead E2E BSS-OSS Architect and Delivery Head for Global Network Services(GNS) and Global Managed Services (GMS) LoBs
GNS Business consists of Data  & Connectivity products ranging from traditional Access and VPN products to new age Cloud Connectivity products whereas GMS Business consists of New Age ICT offerings e.g. Managed IT Infrastructure including Data Centers, Managed Security, Infrastructure Cloud, Hosted Applications and Media Services Responsibility:-
  1. BSS-OSS ‘Architecture & Delivery’ Interface (SPoC) & Lead for GMS Business (5+ years) and GNS Business (2 years) across the globe covering multiple disparate stacks.  Responsibility includes:-
    1. IT BSS-OSS Business Alignment & Strategy, Target Architecture-Architecture Roadmap (1-3 years’ timeframe) & its Evolution-Tracking, Management of Architectural Assets (Functionalities-Data Architecture-Integration Points), Annual Budgeting/AOP (~$ 3m for GNS and ~1-2m for GMS) for GNS & GMS.
    2. Lead all E2E ( FAB) BSS-OSS Architecture, Solution Design  & Delivery for GNS and GMS in line with Architecture Roadmap & Budget
    3. Provide E2E BSS-OSS Solution, Estimation & Delivery support for all GNS & GMS New Product Introduction ( NPI) initiatives
    4. Contribute to Enterprise Architecture Initiative from GNS & GMS perspectives.
  1. Lead BSS-OSS Architect & Delivery Lead for Tata Comm’s Flagship Cloud Enablement Platform IZOTM launch in FY-14-15.
  2. Lead E2E Solution & Delivery initiatives in support of a major win for Media Services Business in MENA Region in FY-15 and FY-16.
  3. Developed the E2E Solution Frame-work for Hybrid Offerings consisting of Network & Managed Services Components

Technology/Tool Landscape:-
  • BSSSFDC, BigMachines, LifeRay, Metasolv, Geneva/IRB. Reporting- QlikView
  • OSSBMC Remedy, CA Nimsoft, Monolith,Cramer
  • Lead BMC Remedy Architect across all LoBs
Responsibility:-
  1. BMC Remedy ITSM Platform Strategy, Architecture Roadmap & Annual Budgeting ( ~$2-3m) for 3 years
  2. Lead Solution Architect for all Remedy Projects. The role includes providing Solution Direction and Design Oversight
  3. Lead for NextGen ITSM Assessment- Business Case & Implementation for Tata Comm. This exercise completed Technical PoC Preparation stage following a Detailed Information Collection & Evaluation Exercise

Key  Projects:-
  • Managed Remedy Platform upgrade from BMC Remedy 7.1 to 7.6 in a multi-tenant environment in FY-12
  • Conceptualization, Business Case Development & Executive Management Approval to Implementation of Remedy 7.6 HA Set up FY-13.
  • Introduced Atrium CMDB for Managed Hosting and Managed Security Services in FY-13
  • Implemented BMC Remedy SLM Module for Managed Services Operations in FY-14
  • Leading NextGen ITSM Evaluation-Business Case & Implementation Exercise.
  • Leading T2R Automated Orchestration – Conceptualization-Evaluation- Business Case & Implementation

Technology/Tool Landscape:-
  • BMC Remedy ARS  & Remedy ITSM - 7.1  & 7.6
  • BMC Atrium

Special Achievement:-
Apart from multiple in-company ‘Reward & Recognition’ , was a finalist in pan globe Tata Group  Innovation Forum Annual Event- Tata Innovista in April-2015


HCL Technologies Ltd (www.hcltech.com)
Senior Manager – Service Delivery
  • Cross-Functional Services (CFS) Tower Head - IT Managed Services Delivery in  Total Outsourcing Model for a large Integrated Services account (~$ 55m multi-year engagement), a Global Major  in Music & Entertainment Industry across US & UK ( 5 locations, 8 DCs).
CFS Tower consisted of following  Services Lines :-
  1. ITIL Process Consulting-Implementation-Operations-Improvement ( including Customer Service Level Management)
  2. BMC Remedy – Projects & Operations
  3. Enterprise Monitoring Tools – Projects & Operations
  4. Cross-Functional Program Management across ADM & Infra
  5. Global Access Management (GAM)
  6. Data Center Operations & Monitoring Desk
  7. InfoSec & Compliance ( GRC) including SOX
  8. Procurement-Contract-Asset Management & Telecom Billing
Responsibility:-
  1. Responsible for overall Delivery management of the CFS Services from Transition-Stabilization-Steady State & Improvement
  2. Responsible for SLA Reporting & Compliance for the account and supporting Delivery Director meet P&L target

Technology/Tool Landscape:-
  • BMC Remedy ARS  & Remedy ITSM - 7.1  & 7.6
  • HPOVO, SolarWinds, Nagios

Team Size:-
  • 55 including 15 rebadged IT Resources from client organization in US & UK.


COLT Technology Services (www.colt.net)
COLT Telecom
Project Manager & Senior Principal Consultant – Business Process Management (BPM)
  • Business Transformation Lead for COLT Managed Services (CMS) Business (operating from India Shared Service Center)
CMS used to provide Managed IT Infrastructure, Hosting, Managed Security and Data Center services from 18 Data Centers across 8 EU countries.
Responsibility:-
  • Business Transformation Lead covering Process & System ( BSS-OSS) Changes as part of  £4m CMS Transformation Program
  • BMC Remedy Lead for COLT Managed Services (CMS) Business
  • E2E Process Management Lead for COLT Managed Services (CMS) Business

Key  Projects:-
  • CMS Operations Transformation for 6 major EU countries (UK, DE, ES, FR, IT & NL) as part of £4m CMS Transformation Program. This includes:-
    1. Simplification, Standardization & E2E Automation  (in BSS stack)of CMS Book-to-Bill Process
    2. Simplification, Standardization & E2E Automation ( in OSS stack) of CMS Service Assurance Process
    3. Standardization & Automation ( where applicable) of ITIL Processes-  Problem Management in Remedy, Change management in Remedy, Configuration Management Process and CMDB in Sherpa, Capacity Management
  • Process & BSS-OSS Automation Support Managed Services Product launches
  • Standardization & Automation ( in BMC Remedy ) of Change Management Process across Network Operations & Managed Services Operations
  • Transition Management for Data Center Order Entry Transition from DE to India SSC
  • Setting up central ARIS Production Environment and ARIS Practices for COLT Process Management Community

Technology/Tool Landscape:-
  • BMC Remedy ARS 5,6.x, 7.1  & BMC Remedy ITSM – 6.x  & 7.1
  • BSS- Remedy based order Booking & Handling , Xtrac( Fidelity workflow product) Order Management, Progressor & Kenan FX
  • OSS/ITSM – Remedy, Hobbit, Sherpa CMDB
  • BPM ( Modeling) – ARIS, iGrafx

Mahindra British Telecom Ltd-MBT (www.techmahindra.com)
now Tech Mahindra Ltd
Senior Process Designer
  • Business Process Management (BPM) & Business Analyst Team Lead and Resource  for multiple assignments for British Telecom across BT Retail, BT Business (SMB Segment), BT Exact & BT Global Services (BTGS)
Part of the core MBT BPM Team working on BPM Catalyst Initiative in Tele Management Forum (TMF)- www.tmf.org  in May-2005
Key  Projects:-
  • Business Process Designer and OSS Business Analyst for Ethernet Portfolio as part of BT’s 21CN Program. 21CN has been one of the most prominent NGN Implementation Program in Global Telecom Industry
  • Business Process Design Lead & On-site (in UK) Coordinator for launch of Cisco PIX Firewall product by BT Global Services in Europe
  • Team Member of TMF’s catalyst project iBPM Process Architecture, presented in Nice, May-2005
  • Business Analyst for Siebel CRM project-eVolve
  • Process Designer & Modeler for Mobility Products for SME Segment

Technology/Tool Landscape:-
  • OSS ( Business Analyst) – Remedy, Netcool
  • BPM ( including Modeler)- ARIS, TIBCO Staffware iProcess Engine & Process Definer, Casewise Modeler
  • Business Rule Management – BlazeAdvisor from Fair Isaac

Additional Responsibility:-
  • QMS Lead for MBT BPM Group for ISO 9001 & SEI CMM Level-5

 
TIME AND SPATIAL FLEXIBILITY
Available for Business Travel whenever client arranges for Work Visa and Travel Expenses
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