Senior SAP CRM Functional and Technical Consultant

SAP (November 2017 – November 2017)
(Romania)
Senior SAP CRM Trainer 
Project: SAP CRM 7.0 training
Prepare Courses
Prepare Systems
Provide Training

CoCooking (January 2017 – Current)
(Remote and Barcelona)
CTO
Project: Architectural, design and built for a custom application for CoCooking, integrated with our custom Blockchain SHR. 

Project Management with Scrum
Custom backends with Elixir
React
Multi platform mobile app with react native
Blockchain
Technical Environment: LINUX, ELIXIR, BLOCKCHAIN, REACT, REDUX, REACT NATIVE, SQL, Docker Containers

Bose (November 2014 – November 2016)
Amsterdam (Holland)
Senior SAP CRM Functional and Technical Consultant
Project: Senior SAP CRM Consultant in various projects. SAP CRM 7.0. International implementation for EU. Service, Marketing and Sales and C4C.

Preparing a project plan for the implementation
Business Requirements Gathering
Blueprint
Build
Test
Deploy
Knowledge transfer to the department. 
Quality Assurance
Technical Environment: SAP CRM, SAP HANA, BW, SAP TREX, C4C, SAPUI5, SQL, ABAP, LINUX

Mutua Universal (March 2014 – October 2014)
Barcelona (Spain)
Senior SAP CRM Functional and Technical Consultant
Project: Senior SAP CRM Consultant in various projects. SAP CRM 7.0 Upgrade to EHP3. Improvement of 10 most used search on the system, slower searches going from over 300 seconds each to under 5 seconds, which has translated into a savings of 100 to 300 man hours per day when system was used in normal conditions.  SAPUI5 prototype consuming SAP CRM OData services, SAP Fiori prototype. SMP 3.0 project with SAP CRM 7.0 backend and custom Windows Metro client. Other SAP CRM configuration and developments. 

Preparing a project plan for the implementation
Business Requirements Gathering
Blueprint
Build
Test
Deploy
Knowledge transfer to the department. 
Quality Assurance
Technical Environment: SAP CRM, BW, SAP TREX, SMP 3.0, SAPUI5, SQL, ABAP, LINUX

SwissRe (September 2012 – November 2013)
Zurich (Switzerland)
CRM Architect
Project: CRM Architect in various projects. Gartner price for MDM (Master Data Management) 2013 best implementation. TREX implementation (configuration, development, deployment). First in the world SAP CRM on HANA on the Amazon cloud PoC. 
Preparing a project plan for the implementation
Business Requirements Gathering
Blueprint
Build
Test
Deploy
Knowledge transfer to the department. 
Quality Assurance
Application Management
Performance Management
Technical Environment: SAP CRM, BW, SAP TREX, SUP PoC, SQL, ABAP, LINUX



Manasco (May 2012 – July 2012)
Brussels (Belgium)
Senior SAP CRM 7.0 Technical/ Functional Consultant / Team Lead
Project: Implementation of SAP CRM Marketing and Service processes, standard customizing and custom development.
Preparing a project plan for the implementation
Business Requirements Gathering
Blueprint
Build
Test
Deploy
Knowledge transfer to the department. 
Quality Assurance
Technical Environment: SAP CRM, BW, SAP TREX, SQL, ABAP, WINDOWS



Gamesa (March 2011 – April 2012)
Madrid (Spain)
Senior SAP CRM 7.0 Technical/ Functional Consultant / Team Lead
Project: Implementation and multiple country rollout SAP CRM Sales, Service, Marketing, SAP BCM, CRM Loyalty, FI, SD, BW, PI.
Preparing a project plan for the implementation
Business Requirements Gathering
Blueprint
Build
Test
Deploy
Knowledge transfer to the department. 
Quality Assurance
Technical Environment: SAP CRM, BW, SAP TREX, SQL, ABAP, WINDOWS


UCS Solutions (July 2011 – October 2011)
Johannesbourg (South Africa)
Senior SAP CRM 7.0 Technical/ Functional Consultant 
Project: Expert CRM 7.0  and TREX development. Management of remote resources and validation. The work was remote, the contact was provided through a colleague of a previous project in South Africa. 
Preparing a project plan for the CRM Dev Team
Validation of Functional Designs
Technical Design creation
Build
Test
Deploy
Knowledge transfer to the department. 
Quality Assurance
Technical Environment: SAP CRM, BW, SAP TREX, SQL, ABAP, WINDOWS

Cemex/ Neoris (November 2010 – March 2011)
Madrid (Spain)
Senior SAP CRM 7.0 Consultant / Team Lead
Project: Implementation and multiple country rollout SAP CRM IC Service, Marketing, CRM Loyalty, TREX, FI, SD, BW, PI.
Preparing a project plan for the implementation
Business Requirements Gathering
Blueprint
Build
Test
Deploy
Knowledge transfer to the department. 
Quality Assurance
Technical Environment: SAP CRM, BW, SAP TREX, SQL, ABAP, WINDOWS

Atos Origin/ KPMG (February 2010 – September 2010)
Madrid (Spain)
Senior SAP CRM Consultant / Team Lead
Project: Implementation and rollout SAP CRM Service, FI, SD, BW, PI.
Preparing a project plan for the implementation
Business Requirements Gathering
Data migration strategy
Blueprint
Build
Test
Deploy
Knowledge transfer to the department. 
Technical Environment: SAP CRM, BW, SAP TREX, SQL, ABAP, WINDOWS

Hiruki Consulting/ Iberbot (June 2009 – January 2010)
Technology Consultant,/ Head of R & D.
Project: Bluelock, Cappuccino Dropbox, 3D Printing
Design and integration of Electronic components and microcontrollers (Atmel/ARM). Bluetooth integration with J2ME and iPhone. Designed and built of 3D printing devices, calibration and software adaptation. Design of a multi material disposition system. 
Preparing a project plan for the implementation
Design of PCB’s.
Build of PCB with SMT.
Design of 3D printer
Build of 3D printer
Testing, debugging.
3D Design and CAD
Technical Environment: Atmel,  ARM, OSX, Linux, Osx, C, C++, Objective-C, Javascript.

Hiruki Consulting (May 2009)
Agentil, Geneve (Switzerland)
Senior SAP CRM Consultant 
Project: Implementation of an in-house CRM 2007 IC Service and Marketing
Preparing a project plan for the implementation
Business Requirements Gathering
Set up CRM 2007 system
Data migration strategy
Preparing Blueprint
Testing plan
Knowledge transfer to the department. 
Technical Environment: SAP CRM 600, BW, SAP TREX, SQL, ABAP, LINUX

Hiruki Consulting (March 2009 – April 2009)
Service Industrial de Geneve, Geneve (Switzerland)
Senior SAP CRM/IS-U Consultant 
Project: Upgrade of current CRM 4.0 system to CRM 2007 for Utilities (Based on IC Service) and Marketing. SAP BCM and SAPPhone.
Preparing a project plan for the upgrade
Business Requirements Gathering
Set up CRM 2007 demo system, to correctly ascertain functionality and project plan dates
Creating/ Assessing custom developments that need to take place.
Interface Migration
Data migration strategy
Preparing Blueprint amendment.
Testing plan
Knowledge transfer to the department. 
Technical Environment: SAP CRM 600, BW, SAP TREX, SQL, ABAP, ECC 6), PI.


SIEPS Consulting (July 2008 – December 2008)
GDSD (Gauteng Department of Social Development), Johannesburg (South Africa), 
IBM Business Solutions Step 2 Go-Live
SAP CRM Consultant / CSCD Team Lead
Project: Full cycle implementation of SCUK (Social Care United Kingdom). SCUK is an industry specific solution for Social Care. SCUK provides integration of Adobe Interactive PDF Forms with RMPS (Records Management Public Sector) and CRM. The solution will empower users across the whole province of Gauteng, including: five regions, 27 sites, over 300 users and thousands of NGO’s. 
Business Requirements Gathering
CSCD Blueprint Update
Solution Build 
Solution Testing
Solution Training
Solution Deployment
Implementation of SAP SCUK 400
Interface with E-Invoicing/SAP ECC.
Configuration/Development of Adobe Interactive Forms
Stream Management
Support Organization
Knowledge transfer to the department. 
Technical Environment: SAP SCUK 400 SP1, BW, SAP TREX, SQL, ABAP, ADS (Adobe Document Services), XI.

SIEPS Consulting (June 2008)
GSSC (Gauteng Shared Services Centre), Johannesburg (South Africa)
SAP CRM Consultant SCUK
Project: Implementation of custom link and XML extraction from Adobe Interactive PDF Forms and ADS (Adobe Document Services)
Business Requirements Gathering
Solution Design
Solution Implementation
Solution Testing
Knowledge transfer to the department. 
Technical Environment: SAP SCUK 400 SP1, ABAP, ADS (Adobe Document Services), XI.


SIEPS Consulting (April 2008 – May 2008)
GSSC (Gauteng Shared Services Centre), Johannesburg (South Africa)
SAP CRM 2007 Consultant 
Project: Set up of o CRM 2007 IC Service demo system for the GSSC contact centre.
Business Requirements Gathering
Solution Design
Solution Implementation
Solution Testing
Knowledge transfer to the department. 
Technical Environment: SAP CRM 6.0 (2007), ABAP, XI.

SIEPS Consulting (April 2008 – June 2008)
BMW South Africa, Johannesburg (South Africa)
SAP CRM Consultant WebClient 
Project: Expert consultancy and support on WebClient 5.0 for the Automotive industry
SAP CRM Web Client development
Knowledge Transfer
Technical Environment: SAP CRM Web Client 5.0 for Automotive, SAP TREX, SQL, BSP, HTML, HTMLB, ABAP


SIEPS Consulting (March 2008 – July 2008)
GDSD (Gauteng Department of Social Development), Johannesburg (South Africa),
IBM Business Solutions Step 1 Go-Live
SAP CRM Consultant / CSCD Team Lead
Project: Full cycle implementation of SCUK (Social Care United Kingdom). SCUK is an industry specific solution for Social Care. SCUK provides integration of Adobe Interactive PDF Forms with RMPS (Records Management Public Sector) and CRM. The solution was rollout to the whole province of Gauteng, including five regions, 27 sites, over 300 users and thousands of NGO’s. 
Solution Build 
Solution Testing
Solution Training
Solution Deployment
Implementation of SAP SCUK 400
Stream Management
Support Organization
Knowledge transfer to the department. 
Technical Environment: SAP SCUK 400 SP1,  BW, SAP TREX, SQL, ABAP, ADS (Adobe Document Services), XI.

SIEPS Consulting (October 2007 – December 2007)
GDSD (Gauteng Department of Social Development), Johannesburg (South Africa), GijimaAST
SAP CRM Consultant / CSCD Team Lead
Project: Full cycle implementation of SCUK (Social Care United Kingdom). SCUK is an industry specific solution for Social Care. SCUK provides integration of Adobe Interactive PDF Forms with RMPS (Records Management Public Sector).
Business Requirements Gathering
CSCD Blueprint Design
Configuration/Development of Adobe Interactive Forms
Stream Management
Knowledge transfer to the department. 
Technical Environment: SAP SCUK 300/400,  BW, SAP TREX, SQL, ABAP, ADS (Adobe Document Services), XI.

SIEPS Consulting (December 2006 – September 2007)
City of Johannesburg, Johannesburg (South Africa), Project Phakama.
SAP CRM / IS-U Consultant WebClient / CRM Team Lead
Project: Implementation of SAP Customer Relationship Management (CRM) CIC Web Client 4.0 Service Release 1 (SR1) with the Utilities add-on. Programme Phakama is the collective name for all the City of Joburg’s initiatives aimed at establishing a new organisation that focuses on customer interface and revenue management.
A share services centre has being implemented to provide service to 8 million people, including: Water, Electricity and Waste Management (City Power, Joburg Water and Pikitup). 
Development Planning
Business Requirements Implementation.
Technical Specification
Implementation of SAP CRM Web Client 4.0 SR1 with Utilities add-on
Middleware monitoring between CRM and IS-U.
Middleware development and BDoc extensions.
BDoc Enhancements.
GIS Interface with CRM
Custom B2B and B2C scenario created for the WebClient
SAP CRM Web Client configuration.
SAP CRM Web Client development
Training
Technical Environment: SAP CRM Web Client 4.0 SR1 with Utilities add-on, IS-U, HR, BW, SAP TREX, SQL, BSP, HTML, HTMLB, ABAP


SIEPS Consulting (October 2006 – June 2008)
Rand Water, Johannesburg (South Africa)
SAP CRM Consultant 
Project: Provide support and analysis of current Siebel CIC 2000 environment, currently not supported by Siebel.
Business Requirements analysis
Business Process Design
Business Process Review.
Custom Patching to support Oracle drivers in unsupported Windows XP.
Documentation
 Technical Environment: SIEBEL 2000 MME, Oracle 8, Windows 2000, Windows XP

IDS-COATRA, BILBAO, Spain (February 2005 - September 2005) 
Senior CRM Consultant
Project: Expansion of previously custom made CRM. Connector and interface creation for accounting software provided by IDS. Integration with IDS Logistics Software.
Business Requirements analysis
Business Process Design
System Specification and Design
Integration of the different software using XML-RPC
Technical Environment: Java, Eclipse, Debian linux, mySQL, Windows XP Professional

BLUEZZZ (BZ3) Lausanne, Switzerland (June 2004 - October 2004)
Analyst programmer
Project: Implementation of a client server architecture, using mobile java cell phones as clients for practicality and to cut cost with no need for custom machines or PDA’s.  
Business Requirements analysis
Apache Tomcat, installation and customization. 
Java web service deployment with mobile connectivity.
Implementation of the mobile client using J2ME
MySQL database installation and design.
Logo and Custom User Interface Design using custom forms.
Technical environment: J2EE, J2ME, HTML, MySQL, XML, Adobe Photoshop, Adobe Illustrator.

TRANSIMAZ , Pamplona, Spain (June  - October 2003)
Analyst programmer
Project: Implementation of several quality control methods and procedures for the ISO9001 and AENOR quality standards.
Business Requirements analysis
ISO9001, standard implementation for vehicle maintenance. 
Paperless solution with alerts for maintenance.
Creation of the logo.
Creation of internal documentation and automatic document templates.
Automation of cost/maintenance report creation.
Technical environment: Java, HTML, SQL, Adobe Photoshop, Adobe Illustrator.
COATRA, Bilbao, Spain (June - November 2002)
Analyst programmer 
Project: Full cycle implementation of a custom light Customer Relationship Management (CRM), multi platform light browser client implementation. 
Business Requirements Analysis and Business process design
Full cycle implementation of custom CRM with JDBC connectivity.
Migration to linux of the Database Server.
Technical environment: Java, Eclipse, Debian linux, mySQL.