Ajit Tomar available

Ajit Tomar

Consultant

available
Profileimage by Ajit Tomar Consultant from
  • Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: 27 $/hour 145 $/day
  • Languages: English (Native or Bilingual) | Hindi (Native or Bilingual)
  • Last update: 23.10.2018
KEYWORDS
PROFILE PICTURE
Profileimage by Ajit Tomar Consultant from
SKILLS
I freelance full time. I will help you with the following business support services: 

??Excel - data models | analysis | pivot tables | graphs & charts | data visualization
??Google sheets - data analysis | design data models | visualization
??PowerPoint - presentation design | business reports  | presentation decks
??Screen-cast videos - Instructional videos | How-to videos | Screen-cast recording
??Email list Verification - Email list cleaning | Bounce email removal | Email Format Errors

??File conversion - PDF to Excel | PDF to Word | Excel to Google sheets | PowerPoint to PDF | XML to CSV | XML to Google sheets | XML to Excel

??IT Service Management - remote tech support, IT help desk, service desk
??Admin services - customer care, email support, customer services, chat support
??Bookkeeping - Invoice verification & Billing analysis, Xero reconciliation
??Process documentation - design process documents, process audit
??Vendor management - supplier services operations & commercial management
??Procurement & Purchasing - purchase orders, tendering, RFPs, RFX's
??Contract management - contract writing, negotiation, renewals
??Recovery audit - identify and recover over payments by analyzing billing data

I have worked in IT Services industry for more than 10 years. 

On all my projects I focus on building value for my customer. I always ensure high accuracy, on time delivery and ensure quality communication through out the term of the project and beyond.

I can work more than 30 hours per week on any timezone according to your requirement. My standard hourly rate is $27.00/hr and of course it's negotiable.
REFERENCES
Online Freelancing  - Working Remotely (1 Year and 4 months)
Projects – Online Remote Freelancing AssignmentsMarch 2017 – till date (16 Months)
Customer name: Multiple ClientsWorking Location – Offshore India
Role Description: Freelancer  Consultant
My freelancing service offering includes but is not limited to the following business support services:
  • Excel - data models | analysis | pivot tables | graphs & charts | data visualization
  • Google sheets - data analysis | design data models | visualization
  • PowerPoint - presentation design | business reports  | presentation decks
  • Screen-cast videos - Instructional videos | How-to videos | Screen-cast recording
  • Email list Verification - Email list cleaning | Bounce email removal | Email Format Errors
  • File conversion - PDF to Excel | PDF to Word | Excel to Google sheets | PowerPoint to PDF | XML to CSV
  • IT Service Management - remote tech support, IT help desk, service desk
  • Admin services - customer care, email support, customer services, chat support
  • Bookkeeping - Invoice verification & Billing analysis, Xero reconciliation
  • Vendor management - supplier services operations & commercial management
  • Procurement & Purchasing - purchase orders, tendering, RFPs, RFX's
  • Contract management - contract writing, negotiation, renewals
  • Recovery audit - identify and recover over payments by analyzing billing data

At Tata Consultancy Services (5 Years and 11 months)
Project 2 – JLR IT ServicesFebruary 2013 – September 2016 (44 Months)
Customer Name: Jaguar and Land Rover                       Working Locations – Offshore India & Onsite UK
Project Description: IT Systems Integrator account for managing end-to-end infrastructure services
Role Description: Functional Consultant – IT Supplier Management for both Customer and Company.
Key Service Areas:
  • Process Design and Transition – Knowledge acquisition and designing customer specific supplier management processes. Successful transition of new services  as per agreed approach and timelines.
  • Supplier Service Delivery – Supplier Incident, Problem and Change Management
  • Contracts Renewal and compliance - Perform timely t renewal of IT suppliers contracts
  • Invoice and Billing analysis - Ensure billing accuracy against goods / services supplied as per contract.
  • Supplier Service Reviews - Organize review meetings with delivery teams and publish reports.
  • Supplier issue and risk Management - Ensure supplier issue resolution & risks mitigation with efficiency
  • Service optimization & Innovation - Engage suppliers for service optimization and implement innovations that benefits respective business areas. Example, service upgrades and new services.
  • Knowledge Transition & Training – create knowledge transition plan for new starter on boarding.
  • Reporting – prepare monthly & daily reports and high quality presentations to be shared with customer and management teams at IT governance forums.
Key Highlights:
  • Overseas Assignment – UK deputation on account of outstanding performance.
  • CSI Champion – Identify and implement supplier specific service improvements
  • Data Models and Reports:
    • Designed customer and supplier specific billing analysis reports
    • Created consolidated cost model for supplier spend management and reporting
  • Cost Savings:
    • Secured annual cost savings of over $1 million from effective contract negotiations
    • Did billing recovery audit to recover over $700,000 from network & mobility suppliers

Project 1 – Offshore Infra ServicesNovember 2010 –January, 2013 (27 Months)
Customer Name: Zimmer Business ServicesWorking Location – Offshore India
Project Description: End to end helpdesk support, BMC Remedy tools for IT Service Management
Role Description: Service Desk Representative, Incident Management
Responsibilities as Service Desk Representative included:
  • Handle day to day issues by email and phone on all the applications and systems in scope of support.
  • Manage major incident issues by performing bridge conference co-ordination.
  • Prepare reports of team performance such as CSS and other performance related metrics.
  • Make suggestions on continual service improvements towards Incident Management

At HCL – Infrastructure Division (2 Years and 6 months)
Project – HelpdeskJanuary 2008 – June 2010 (30 Months)
Customer name: Pearson UKWorking Location – Offshore India
Project Description: IT Service Desk Support
Role Description: Senior Analyst - Technical Support
Responsibilities as Senior Analyst Technical Support included:
  • Provide technical support and resolve customer issues as per agreed timelines.
  • Provide periodic updates and reports to all stakeholders and Co-coordinate with on-site technicians.
  • Generate reports for Incidents, Problem, Changes, Service Levels and Customer Satisfaction.
  • Handle Escalations and provide inputs to team for Customer Satisfaction.
  • Take Training Session and mentor new associates.

At IBM Daksh (2 Years and 1 month)
Project – HelpdeskDecember 2005 – December 2007 (25 Months)
CustOnline Freelancing  - Working Remotely (1 Year and 4 months)
Projects – Online Remote Freelancing AssignmentsMarch 2017 – till date (16 Months)
Customer name: Multiple ClientsWorking Location – Offshore India
Role Description: Freelancer  Consultant
My freelancing service offering includes but is not limited to the following business support services:
  • Excel - data models | analysis | pivot tables | graphs & charts | data visualization
  • Google sheets - data analysis | design data models | visualization
  • PowerPoint - presentation design | business reports  | presentation decks
  • Screen-cast videos - Instructional videos | How-to videos | Screen-cast recording
  • Email list Verification - Email list cleaning | Bounce email removal | Email Format Errors
  • File conversion - PDF to Excel | PDF to Word | Excel to Google sheets | PowerPoint to PDF | XML to CSV
  • IT Service Management - remote tech support, IT help desk, service desk
  • Admin services - customer care, email support, customer services, chat support
  • Bookkeeping - Invoice verification & Billing analysis, Xero reconciliation
  • Vendor management - supplier services operations & commercial management
  • Procurement & Purchasing - purchase orders, tendering, RFPs, RFX's
  • Contract management - contract writing, negotiation, renewals
  • Recovery audit - identify and recover over payments by analyzing billing data

At Tata Consultancy Services (5 Years and 11 months)
Project 2 – JLR IT ServicesFebruary 2013 – September 2016 (44 Months)
Customer Name: Jaguar and Land Rover                       Working Locations – Offshore India & Onsite UK
Project Description: IT Systems Integrator account for managing end-to-end infrastructure services
Role Description: Functional Consultant – IT Supplier Management for both Customer and Company.
Key Service Areas:
  • Process Design and Transition – Knowledge acquisition and designing customer specific supplier management processes. Successful transition of new services  as per agreed approach and timelines.
  • Supplier Service Delivery – Supplier Incident, Problem and Change Management
  • Contracts Renewal and compliance - Perform timely t renewal of IT suppliers contracts
  • Invoice and Billing analysis - Ensure billing accuracy against goods / services supplied as per contract.
  • Supplier Service Reviews - Organize review meetings with delivery teams and publish reports.
  • Supplier issue and risk Management - Ensure supplier issue resolution & risks mitigation with efficiency
  • Service optimization & Innovation - Engage suppliers for service optimization and implement innovations that benefits respective business areas. Example, service upgrades and new services.
  • Knowledge Transition & Training – create knowledge transition plan for new starter on boarding.
  • Reporting – prepare monthly & daily reports and high quality presentations to be shared with customer and management teams at IT governance forums.
Key Highlights:
  • Overseas Assignment – UK deputation on account of outstanding performance.
  • CSI Champion – Identify and implement supplier specific service improvements
  • Data Models and Reports:
    • Designed customer and supplier specific billing analysis reports
    • Created consolidated cost model for supplier spend management and reporting
  • Cost Savings:
    • Secured annual cost savings of over $1 million from effective contract negotiations
    • Did billing recovery audit to recover over $700,000 from network & mobility suppliers

Project 1 – Offshore Infra ServicesNovember 2010 –January, 2013 (27 Months)
Customer Name: Zimmer Business ServicesWorking Location – Offshore India
Project Description: End to end helpdesk support, BMC Remedy tools for IT Service Management
Role Description: Service Desk Representative, Incident Management
Responsibilities as Service Desk Representative included:
  • Handle day to day issues by email and phone on all the applications and systems in scope of support.
  • Manage major incident issues by performing bridge conference co-ordination.
  • Prepare reports of team performance such as CSS and other performance related metrics.
  • Make suggestions on continual service improvements towards Incident Management

At HCL – Infrastructure Division (2 Years and 6 months)
Project – HelpdeskJanuary 2008 – June 2010 (30 Months)
Customer name: Pearson UKWorking Location – Offshore India
Project Description: IT Service Desk Support
Role Description: Senior Analyst - Technical Support
Responsibilities as Senior Analyst Technical Support included:
  • Provide technical support and resolve customer issues as per agreed timelines.
  • Provide periodic updates and reports to all stakeholders and Co-coordinate with on-site technicians.
  • Generate reports for Incidents, Problem, Changes, Service Levels and Customer Satisfaction.
  • Handle Escalations and provide inputs to team for Customer Satisfaction.
  • Take Training Session and mentor new associates.

At IBM Daksh (2 Years and 1 month)
Project – HelpdeskDecember 2005 – December 2007 (25 Months)
Customer : Tiscali Broadband UK & HP AIO SupportWorking Location – Offshore India
Project Description: Support UK based users for any issues related to laptops, desktops and printers
Role Description: Technical Support Engineer
  • Tiscali: Troubleshoot internet connection issues and provide first line support for desktops.
  • HP: Handle user support calls and emails for technical issues with laptops, desktops and printers
  • Provide training and Mentoring new team members
omer : Tiscali Broadband UK & HP AIO SupportWorking Location – Offshore India
Project Description: Support UK based users for any issues related to laptops, desktops and printers
Role Description: Technical Support Engineer
  • Tiscali: Troubleshoot internet connection issues and provide first line support for desktops.
  • HP: Handle user support calls and emails for technical issues with laptops, desktops and printers
  • Provide training and Mentoring new team members
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