Joyce Lucas available

Joyce Lucas

IT Project Business and Technology Consulting - Project Leader

Profileimage by Joyce Lucas IT Project Business and Technology Consulting - Project Leader from
  • Freelancer in
  • Graduation: Yes
  • Hourly-/Daily rates: not provided
  • Languages: English (Native or Bilingual)
  • Last update: 29.01.2019
  • Track Record of IT Leadership & Business Ownership
  • Process Development & Improvement with National and International teams with Impressive Results
  • Strong Strategic Leadership
  • Resourceful Problem Solving & Effective Crisis Management and Recovery
Key Skills:  Solution focused - talented troubleshooter – able to meet demanding objectives within tight deadlines – Remain calm under pressure – able to adapt quickly – broad administrative skills – generating revenue growth

UMKC - Computer Science/Business; Professional Career Training Institute, B.S. Computer Science

PMI – Project Management Training (also PMP certification training), Process Modeling, Process Improvement, Six Sigma - Green Belt, Agile Project Management Methodology

Proficient in Microsoft Office Suite.
Contracting and Employment Experience

As the leader of a portfolio of infrastructure projects with the Bank of America and Merrill Lynch merger, I managed Global Technology and Operations – Enterprise Technology and Delivery infrastructure corporate workplace initiatives.  Worked along with corporate workplace to deliver technology to various locations throughout the banking operations both nationally and internationally.  Bank of America acquired the holdings of Merrill Lynch and my team was actively involved in moving associates within Bank of America or Merrill Lynch locations or from one location to a new location.  This included phone systems, PBX or (VoiP), workstations, printers, faxes, and multi-function equipment.  Sites were decommissioned as well as servers.  Retired floor space was returned to the landlord with a saving of $5m+.  While the Merrill Data Centers were migrated to Bank of America Technology the floor traders systems were converted – at a bottom line savings.  Floor plans were reconfigured and realigned by building out new floor space and business units were provided new processes and improved technology that lowered costs and was more efficient.