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Precious Angel Bernardo

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Last update: 04.06.2019

Virtual Assistant, Quality Assurance

Company: Precious
Graduation: Bachelor of Science in Business Administration major in Marketing Management
Hourly-/Daily rates: show
Languages: English (Full Professional)

Skills

Providing business intelligence, coordinating with clients and different stakeholders, creating dashboards, gathering and analyzing data and leading presentations has been my daily tasks for over 3 years now as a Quality Assurance Supervisor.  Proficient in using Microsoft Excel, Word and PowerPoint presentation and any related tools.. Excited to share my skills with you to help with your business/project. If you want to know more, please don't hesitate to send a message.

Project history

Teleperformance - Intelenet Global Services Philippines
(November 2015 – Present)
  • Quality Supervisor – Telco Account
    • Manages 8 Quality Analysts
    •  Provides Business insight to Operations and its clients to improve performance and reduce possible risks.
    •  Works closely with the clients on risk compliance and remediation.
    • Manages Quality Analysts daily tasks and productivity.
    • Develop and prepares Quality Analysts to achieve their career goals.
  • Quality Expert – UK Financial Account
    • Spearhead onboarding process for new Quality Analysts.
    • Ensure low variance among all Quality analysts through calibration sessions.
    • Leads client calls and internal and external calibrations sessions.
    • Decision maker for disputes.
    • Works closely with clients on risk compliance and remediation.
    • Point of contact in delegating Quality Analysts tasks and productivity.
    • Provides Business insight to Operations and its clients to improve performance and reduce possible risks.
  • Quality Analyst – UK Financial Account
    • Evaluates transaction monitoring and ensure compliance on client specific requirements.
    • Provides Business insight to Operations and its clients to improve performance and reduce possible risks.
    • Facilitates Quality talk in early life and production teams.
  • Customer Service Representative – UK Financial Account
    • Provides quality customer service by assisting customers in managing their online account.
Results Manila Inc.
(April 2014 – November 2015)
  • Customer Service Representative – Satellite Radio Account
    • Provides quality customer service by assisting customers in managing their satellite radio account.
    • Part of the Account Resolutions team which caters service by making it easier for customers to pay their account balance.
SPI Global
( January 2014 – March 2015)
  • Customer Service Representative – Order Taking Seasonal Account
    • Provides customer service by processing order transaction of customers.

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