Keywords
Skills
Providing business intelligence, coordinating with clients and different stakeholders, creating dashboards, gathering and analyzing data and leading presentations has been my daily tasks for over 3 years now as a Quality Assurance Supervisor. Proficient in using Microsoft Excel, Word and PowerPoint presentation and any related tools.. Excited to share my skills with you to help with your business/project. If you want to know more, please don't hesitate to send a message.
Project history
Teleperformance - Intelenet Global Services Philippines
(November 2015 – Present)
(April 2014 – November 2015)
( January 2014 – March 2015)
(November 2015 – Present)
- Quality Supervisor – Telco Account
- Manages 8 Quality Analysts
- Provides Business insight to Operations and its clients to improve performance and reduce possible risks.
- Works closely with the clients on risk compliance and remediation.
- Manages Quality Analysts daily tasks and productivity.
- Develop and prepares Quality Analysts to achieve their career goals.
- Quality Expert – UK Financial Account
- Spearhead onboarding process for new Quality Analysts.
- Ensure low variance among all Quality analysts through calibration sessions.
- Leads client calls and internal and external calibrations sessions.
- Decision maker for disputes.
- Works closely with clients on risk compliance and remediation.
- Point of contact in delegating Quality Analysts tasks and productivity.
- Provides Business insight to Operations and its clients to improve performance and reduce possible risks.
- Quality Analyst – UK Financial Account
- Evaluates transaction monitoring and ensure compliance on client specific requirements.
- Provides Business insight to Operations and its clients to improve performance and reduce possible risks.
- Facilitates Quality talk in early life and production teams.
- Customer Service Representative – UK Financial Account
- Provides quality customer service by assisting customers in managing their online account.
(April 2014 – November 2015)
- Customer Service Representative – Satellite Radio Account
- Provides quality customer service by assisting customers in managing their satellite radio account.
- Part of the Account Resolutions team which caters service by making it easier for customers to pay their account balance.
( January 2014 – March 2015)
- Customer Service Representative – Order Taking Seasonal Account
- Provides customer service by processing order transaction of customers.
Local Availability
Only available in these countries:
Philippines
