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Bishal Mukherjee

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Last update: 29.09.2019

Experienced Digital Marketer & Customer Success Manager

Graduation: Bachelors in Business Management (BBM)
Hourly-/Daily rates: show
Negotiable based on project scope and exposure.
Languages: English (Full Professional) | Hindi (Native or Bilingual)

Attachments

bmukherjee-resume.pdf

Skills

SEO 
I'm a Google & Bing certified professional. Over the years, I've worked with dozens of clients helping them to drive traffic and generate leads using SEO. My services guarantee a +75 to +150% boost in your organic traffic within the first 30 days. It includes -
  • Research & Analysis
  • On Page SEO
  • Off Page SEO
  • Local SEO
  • Optimized Content
  • Technical SEO
SMM
I can help you build engagement via visual content on social platforms. From social media calendars, posting schedules to paid ads - I got you covered! Grow your audience and visibility with my social media marketing services. Platforms handled -
  • Facebook
  • Instagram
  • Twitter
  • Pinterest
  • YouTube/Vimeo
  • Spotify
  • TikTok
  • LinkedIn
Content Marketing
You and I both wil agree that content is king! All the hardwork on SEO and SMM is fuelled by great content. I have been writing content for clients for almost 5 years now. I have written on almost all niches (even parenting, though I still with my parents). Here's what I offer-
  • Blog Writing
  • Articles
  • White Paper Release
  • Essays
  • Technical Content
  • Web Page Content
  • Taglines & Headlines
  • Email Marketing Content
  • Social Media Graphic Designing [images, gifs, infographics]
  • Ad Copies
  • 2D Animated Videos

Project history

11/2017 - Present
Digital Marketing Head
Appdroid Solutions (10-50 employees)
Internet and Information Technology
Collaborated with executives and owners of different industries to provide marketing strategies to expand company sales and branding. Developed unique platforms to achieve goals and implemented strategic techniques to support project needs. Devised marketing strategies to assist with the
effective roll out for client's products and services. 
● Built brand identity on social and online platforms to increase business opportunities for clients.
● Implemented efficiency and cost savings line up resulting in launching of company production, sales and brand visibility.
● Designed and reconstructed numerous company websites to appeal to target audience and increase online visibility.
● Managed social media sites and increased the number of fans, followers and conversions within two months by 60%.
● Created monthly analytic reports and used them to develop an effective social media program.
● Built\Managed web pages and social media content, increased followers by about 120%.
● Assisted SMBs with in-store and online marketing.
● Optimized websites with SEO to get good rankings on Google, Bing and Yahoo.
● Wrote, marketed and re-marketed 350+ blogs, articles etc. on different niches that increased client’s inbound marketing efforts by +80%.

03/2013 - 11/2017
Global Customer Service & e-Invoicing Manager
Birch Street Systems INC (250-500 employees)
Internet and Information Technology
Daily interaction with Escalations Team, Customer Service Team and Buyers to ensure customer needs are implemented and met. Manage 40+ service professionals and a flow of 200+ calls and emails a day.

● Managing a team of customer service representatives, Team Lead, QA, and Assistant Manager, reaching a ticket closure rate of 100%.
● Formulated Average Ticket Handling time, closure time, and initiated SLA meetings with clients to achieve 98% and above customer satisfaction scores.
● Established individual productivity and quality metrics to compliment corporate-specific metrics. Introduced balanced score cards, KPI-based reports, and 360-degree feedback channels.
● Collaborated with the sales/training department for client on-boarding and training in-services for clients, resulting in more effective and efficient on-boarding and improved client
satisfaction and loyalty.
● Created and implemented R&R programs that increased productivity by 30%, and lowered
attrition rates by 75%.
● Recruited and trained newer members for the teams.
● Participated in Key Cross Functional Meetings as the representative for the Sales / Customer
Service Department to discuss goals and future growth for customer accounts.

02/2012 - 03/2013
Customer Service & Sales
iEnergizer (>10.000 employees)
Telecommunications
Worked with Sales Associates to provide fast, high satisfactory customer service.

● Handled Live Chat requests for all clients – a maximum of 6 chats at the same time.
● Convert potential visitors to customers. Reach targeted 5 sales per day.
● Provided visitors with pre-sales and post-sales support.

Time and spatial flexibility

  • Available for VOIP calling, video conferencing, screen sharing between 12:30 pm to 6:30 pm IST [8 am to 2 pm London Time]
  • Remote Work.

Other

Connect on the below to learn more about my affordable digital marketing services:
  • Skype - live:bishalmukherjee
  • Mail - bishalmukherjee@hotmail.com
  • LinkedIn - linkedin.com/in/bishalmukherjee
Check out my personal blog on www.writeers.com.



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