Profileimage by Rik Verspeek Senior program - project and change manager, Advisor working on your IT & organization challenges from Buchenberg

Rik Verspeek
Verified Profile


Last update: 23.11.2021

Senior program - project and change manager, Advisor working on your IT & organization challenges

Company: Rik Verspeek professional services
Graduation: NIVRA, university lecturer (Masters MLM/MSC)
Hourly-/Daily rates: show
Dependent on role, duration, and type of rate requested (e.g. all-in)
Languages: German (Limited professional) | English (Full Professional) | Dutch (Native or Bilingual)


CV Rik Verspeek CT DE 202112.1 full.docx
CV Rik Verspeek CT EN 202112.1 full.docx


I am a very experienced manager working on change projects in IT, engaged with systems implementation and organizatin adaptation in complex enterprise environments. I have worked in many sectors:
Logistics and Supply chain,  Utilities, oil and gas, FMCG, Telecommunication,  Industry,  Insurance, Financial / business services

Next to my knowledge of the full Software Development Life Cycle, development tools, IT standards and quality magagement I have gained significant knowledge of change management in organizations as parttime University lecturer.

I am open, transparant, and considered to be an excellent communicator and people manager. I have worked predominantly in Germany over the last years and have a a good understanding of German, written and in speech.

Knowledge of:


Change Management, MCE (University Lecturer)
Program Management, MSP
Project Management, Prince2
Supply Chain Management, MLM (University lecturer)
Lean methodologies

General Finance, NIVRA

Enterprise Governance, COBIT
ISMS, ISO 27001
Risk Management, FMEA
Strategic Risk Management
Life Cycle Standards, GAMP5
Test methods, T-Map, GAMP5 V-model, ISO 9126 
Agile Development, SCRUM

Services Oriented Architecture
Enterprise Service Bus


SCM and ERP, SAP, Axapta, MS Dynamics, Oracle EBS
WMS and WCS and mechanization, JDA  RedPrairie 
Maritime Transport Chain, Navis, Tideworks, Sonu

Project history

06/2021 - Present
DB SChenker (>10.000 employees)
Consumer goods and retail
Recherche und Beratung zu einem weltweiten Reparatur- und Aufarbeitungsprogramm für mobile Geräte. Berechnung des Programms, Beratung zu agilem Design, Budgetierung und Sourcing.

10/2019 - 06/2021
Advisor and project lead DHL / Roche (healthcare)
DHL Supply Chain (>10.000 employees)

Implementation of systems, processes and operations in a Clinical Trial environment. GMP/GDP governed implementation. Setup of QA, processes and process validation using (P)FMEA, design and implementation and validation.

01/2017 - 12/2019
Program- project manager, change manager at DHL Supply Chain (Germany)
DHL (Germany) (>10.000 employees)
Transport and Logistics

Overseeing projects in various countries, work for the German CIO tackling specific challenges and dealing with the following content:

- Project review and engineering
- Process design and -implementation
- Systems implementation (various subprojects, working with SAP and JDA ERP, as well as Microsoft Dynamics for another customer) via SCRUM/Agile methodologies.
- Service center setup, performance optimization
- Vendor management / performance management
- Robotization (mobile storage unit based G2P system)
- Outsourced parties and services management
- Implementation of service networks (Medical devices)
- Quality Assurance (ISO 13485, GAMP 5, Risk management models and techniques), implementation of a service network for medical devices.

Finishing a change program entailing the setting up of a central logistics and distribution center and consolidation of all DCs, using JDA (DHL side) and SAP (Customer Levi side). 

Managing teams, performing transitional functions and in general reshaping the program to become a success. Guiding and teaching the team, bringing in best practices, operations excellence practices.


Managing vendors and delivery.


Providing project implementation services, entailing Supply chain optimization, cost management, Operations Excellence process implementation, systems design and implementation, mechanization (sorters, conveyors). Various portals. Development (JDA/RedPrairie) with the use of SCRUM, embedded in a larger agile organizational setting.


International assignment (US, Italy, Russia, Germany, UK, Netherlands)


Taken over from previous manager to complete the program, which was facing difficulties.  DC full Go Live in new setting is completed and has been a significant success.

01/2016 - 01/2017
Consultant application landscape redesign, digitalization, DC centralization at C&A (Germany)
C & A (Germany) (>10.000 employees)
Consumer goods and retail
Working in Germany, Setting up a structure for supply chain process design, digital transition, solution design and IT systems in the cloud / application landscape design and service outsourcing. Highly automated solution in play. Vendor selection and evaluation. Working on the underlying organization. Managing an innovative SAAS implementation. Multichannel and omnichannel implementation and transition advise. Working together with teams providing customer focused services, applications and web shops (E-commerce strategy and integration).Evaluation of the planned end to end JDA ERP implementation.

04/2013 - 01/2017
Lecturer at (1) the Masters Consulting & Entrepeneurship and (2) Logistics at Rotterdam University (Netherlands)
Rotterdam University (Holland) (>10.000 employees)
Lecturer (part time) in Organization Development and Management of change in the Master course Msc, Consulting & Entrepreneurship. Lecturer (part time) on Strategic Sourcing in the Master course Msc,  Logistics Master.  Lecturing project management and risk management methodologies.

Designing and writing (accredited) modules, lecturing, designing and taking of exams, coaching of students.

04/2016 - 08/2016
Advisor at Alliance Healthcare (Italy, Netherlands)
Alliance Healthcare (Netherlands, Italy) (>10.000 employees)
Pharmaceuticals and medical technology
Large transitioning project. Implementation of systems, and related processes in a pharmacy / Gamp5 controlled environment.  Large and international setting with many participants. Focus on system design, compliance and setting up of the related central services. Risk analysis and GxP based change management. Qualification and validation planning.

08/2015 - 01/2016
Consultant and Interim Quality Manager at Z&Z Insurances (Netherlands)
Z & Z Health Insurances (5000-10.000 employees)
Responsible for the implementation of project and IT COBIT controls as required by the Dutch Government (Central Bank), process implementation, service definition, risk assessment and audit, and change management. 

Evaluating large and complex Oracle based migrations and updates, the ERP systems with which the company works..

Translation to sub-standards, ISMS, ISO 27001/2, ITIL, PMBOK, and more. Defining all deliverables, software validation, hardware qualification.

03/2014 - 05/2015
Interim head of Consumer delivery and Transition Program manager at KPN Telecom (Netherlands)
KPN Telecom (Netherlands) (>10.000 employees)

Management at KPN Consumer Residential of:
- The outsourcing team,
- Supply Chain service providers.

Responsible for partner management, RFP building and vendor selection, procurement, and planning.  Also responsible for a major organizationalchange program relating to sourcing strategy and implementation.Implementation of omnichannel strategy in logistics, E-Commerce, Operations Excellence with outsourcing partners, SCOR framework (Supply Chain Operations Reference), linking KPN ERP systems like Oracle EBS with the various systems in play with partners, Performance management, and related work.

Implementation of business requirements and changes. Managing the setup of various ERP environments (Oracle EBS, Huawei).


Involved with the development of various customer facing systems in use with KPN (portals, websites, webshops). KPN uses agile methodologies (likeSCRUM and DEVOPS) in a larger enterprise setting. 


Co-design and management of a major initiative to centralize functions within KPN in a new central Organization, setting up the various work streams, serving 9.5 million customers. Business owner of large IT programmes.

02/2014 - 07/2014
Advisor at Panalpina (Austria, Switserland, USA)
Pahalpina (Austria, Switserland, USA) (>10.000 employees)
Transport and Logistics
Global advisory services and business assessments pertaining to operational and site development, operational viability, and risk.  Focus on large systems implementations and IT programmes. Viability audit and go-live pre-audits. Advice on system implementations, change and change management, software development, integration. Evaluating JDA  implementations.

09/2010 - 10/2013
IT and Business Program Manager, Project Manager, Interim Information manager and member of the management team at KPN Telecom (Netherlands)
CEVA (Netherlands, Belgium) (>10.000 employees)
Transport and Logistics

Leading the department, managing vendors, and the like. CEVA is one of the largest international logistics companies, employing 50.000+ people.

Before this position: Project & program management on various (key) business and IT projects, senior level. Participating in initiatives to improve internal processes and procedures.

Areas of work:

  • Contract Logistics setup pharmaceutical industry, electronics, web shops.
  • Setting up a highly automated DC for a pharma producer.
  • Procurement and vendor management.
  • New business initiatives, implementation of new business and customers, ECommerce fulfilment.
  • Developing and implementing client facing solutions on behalf of the customer.
  • SAAS / PAAS solution implementations
  • Linking and integrating with customer systems, a range of ERP systems (SAP, Oracle EBS, IFS, Microsoft Dynamics)
  • Various RedPrairie (JDA) implementations (Discrete & Dispatcher), system implementations.
  • Food and healthcare implementations.
  • Vendor and contract management.
  • Due diligence and business acquisitions
  • Construction of new facilities, moving of facilities
  • Set up of a European centre for a large American multimedia provider.
  • Implementation of ISO 27001 leading to certification

The latest assignment within CEVA was as a member of the Management Team at The Hague (interim).

End customers: Barnes & Noble, Warzilla, Nokia, Johnson & Johnson, GSK, KPN, and many others.

Relevant work areas: General IT management, Business development and implementation projects, system development, SCM and ERP system implementations. Change management, due diligence projects, setting up warehouses (green field and existing), change management, resource management and planning, GAMP5, GxP, software validation, ISO 27001.

07/2009 - 03/2010
Senior Project Manager at A.P. Moller (Denmark)
A.P. Moller (Denmark) (>10.000 employees)

Sector: International Ferry service carrying persons and goods.
Freelance Project Manager for an international project for the replacement of the current international Booking - and Reservation system for all offices, routes and activities on the Norfolkline Ferries. Next to these systems the customer facing solutions (sales, bookings, loyalty programs, underlying revenue management_.

This was a development from scratch based on / implementing SOA architecture (Java/J2EE, Glassfish, Tomcat, .NET, IIS). The management also entailed all business operations related activities.

01/2009 - 07/2009
Program manager at Delta Energy (Netherlands)
Delta Energy NV (Netherlands) (1000-5000 employees)
Energy, water and environment

Working towards and on projects concerning:

  • CRM, ERP setup (Microsoft Dynamics, SAP)
  • Customer facing solutions development
  • Enterprise Service Bus (Gateway).
  • Message Management
  • EMV and MDB system implementation
  • Market and Business transition
  • Electronic enterprise
  • Data warehousing.
  • "Stroomopwaarts" change program, compliance with legal requirement to split roles and infrastructure, entailing various systems and business processes.

06/2004 - 12/2008
Business Manager at Tideworks (EMEA, USA)
Tideworks (USA, EMEA) (>10.000 employees)
Internet and Information Technology

Signed up for a period of 4 years as business manager Europe for this group,  delivering logistics and supply chain technology to companies on an international scale. I was responsible for leading and building the group business in Europe, but also conducted business in Asia, the US and the Middle-East. Identified and executed business initiatives, managed contacts with existing and potential customers, performed project assessments and risk analysis, and negotiated and executed contracts.  Maintained contact with various international product and services groups, for which he was the interface to the (potential) customer.

Was involved with product conceptualization and R&D initiatives to identify and introduce suitable technologies with customers. Also I conceptualized integrated technology solution for complex system,  like embedding automatic gates, RFID, DGPS, Wireless Communications, interfaces to vehicles, and many other technologies.

Tideworks uses an Agile approach to development.

08/1990 - 07/2004
COO at Sonu (EMEA)
Sonu Group (EMEA) (50-250 employees)
Internet and Information Technology


Co-Founded and worked with this company as COO starting in 1989

We started with a small team, specialized in consulting work on many national and international consulting projects in the private and public sector, including World Bank projects and projects in development countries.

During the years to follow the group of companies became an international player on the maritime software market. A suite of systems was developed and marketed world-wide. I developed and implemented many tailored solutions.

Also the group delivered IT management and infrastructural services, whereby the management of the complete network and related equipment was outsourced by the customer.


Time and spatial flexibility

Working all over Germany and throughout Europe, parttime or full time, on assignments of any duration


Ich habe meine Kombination aus Hard Skills und Soft Skills in komplexen, internationalen Umgebungen, Unternehmen, En-Programmen oder Projekten eingesetzt. Bei diesen Einsätzen habe ich gezeigt, dass ich die Interessen der Beteiligten auf den verschiedenen Ebenen respektieren und befriedigen kann. Dafür sind meine kommunikativen Fähigkeiten von großem Wert. Ich kann in komplexen Situationen Ordnung schaffen und sie so transparent und überschaubar machen.
Wo es nötig ist, kann ich Coach sein und Menschen helfen, die Herausforderungen zu meistern, mit denen sie zu kämpfen haben. Das finde ich besonders befriedigend, was sich in meinem Engagement als Dozent (Management of Change und Strategic Sourcing) zeigt.
In den Jahren meiner Karriere habe ich umfangreiche Kenntnisse in den Bereichen Unternehmensführung, Informationstechnologie in allen Aspekten, ERP-Implementierung, Finanzen, Audit, Logistikmanagement, Änderungsmanagement, Projektmanagement und Compliance erworben.
Was auch immer meine Rolle sein mag, ich werde die Arbeit mit Integrität, Offenheit und Transparenz erledigen.

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