PH

Paul Hynes

available

Last update: 06.09.2022

Senior RPA (Robotic Process Automation)

Graduation: PhD Computer Science
Hourly-/Daily rates: show
Languages: German (Limited professional) | English (Native or Bilingual)

Attachments

Paul Hynes CV.pdf

Skills

Robotic Process Automation 4+ Visual Basic, VB DOS, VB.NET 2017, Microsoft SQL Server (6.5 - 2017), T- 13+ Microsoft Office - All versions (VBA), SQL, DTS, SSIS, 11+ Microsoft IIS, Oracle 9i/10g 7+ C# 2008, C#, Sybase 9+ Operating Systems, Workfusion, Automation Anywhere, UiPath, Kapow, Ayehu, Nice, Intellibot, NET, Exchange Web Services, XML, HTML files, HTML, Java, backend, SQL Server, Parsing, databases, SMS, XML Parsers, Execute SQL, parser, data objects, extraction, transformation, loading, Excel VBA, vb.net, data quality, Analytics, ETL, pivot tables, PowerPoint, Search Engine, Excel, Access, Word, VBA, NET Studio, Tableau, Foxpro, Winforms, Crystal Reports, VB.NET 2010, SQL Server 2008 R2, iPhone, xCode, data integration, Linq, Citrix, data centres, SDLC, VB, NET 2008, SQL Server 2005, CRM, Office 2010

Project history

07/2012 - 02/2020
IT Consultant
JDM Products Ltd

* ETL from Foxpro to SQL Server, Creation of Sales and Stock Report Suites including; Rep sales analysis by day, by month, Stock
Analysis, Customer Reports, Warehouse picking list
* Creation and implementation of Winforms Reports portal for Crystal Reports
* Environments used: (VB.NET 2010, C#, Crystal Reports 10 and 11, SQL Server 2008 R2 and Access 2010)

06/2019 - 07/2019
Senior RPA Architect and Developer
Boston Scientific

* Created RPA Development Best Practise Document, a distillation of experience from working with many RPA projects
* Revamped many existing RPA processes including, Mortgages Link Collateral, Mortgages Create Allocate workflow tasks, Home
Insurance, Due Date Changes
* Mentoring, Coaching and Supporting other RPA personnel in the Centre of Excellence

07/2018 - 03/2019
Senior Architect, Mentor and Developer
HSBC Global RPA COE

* Working in the Global Robotic Process Automation Centre of Excellence as Senior Mentor, Architect and Developer.
* Focussing on ensuring best practices are met through code reviews, implementation of best practices, mentoring and training.
* Primary responsibility is for US and Canada, with 40% involvement with process automation in India.
* Processes nclude UK Mortgage drawdowns (India), change of Address (US), Bankers Acceptance (Canada), Travel Advisory (US)

05/2018 - 07/2018
RPA Technical Lead
MMC Innovation Centre

* Focussing on the, best practise, design and implementation of Process Automations.
* Although primary focus is on interesting use cases for the Disaster Recovery Centre of Excellence, I also had inputs on wider
group RPA initiatives in terms of best practise approaches to all areas of RPA. This includes the sharing of custom dashboards,
approaches to reconciliation and reporting as well as sharing of custom Blueprism artefacts, and mentoring/assisting and
coaching of colleagues within the group, while encouraging the development of a group RPA "House Style".

10/2016 - 04/2018
Robotics Process Automation Lead Consultant
Oliver Wyman Labs

* Pre-sales presentations to global clients. These are presented on a product/vendor agnostic basis. The aim is to recommend




the best product/vendor/implementer combination to the client depending on their IT landscape.
* Development and Creation of RPA collateral - Full RPA document framework, and best practise guides.
* Role involved product research, and experimentation with all the leading RPA products
* Building a network of talent suppliers, and industry experts.
* Networking with peers, colleagues, and industry luminaries at industry events, and professional media sites.
* Pilot creations for multiple clients in multiple industries, and multiple use-cases.
* Expert in Blueprism and hands-on with Workfusion, Automation Anywhere, UiPath, Kapow, Ayehu, Nice and Intellibot

08/2012 - 10/2016
Contract Software Consultant
Bank of Ireland

* Working on Change of Address Automated process, which includes
o .NET Application to Mine data from Email addresses using Exchange Web Services, and create XML and HTML files for use
within the bank's workflow system
o Design and Creation of Robot to check for Joint accounts for all account types against four different systems
o Design and creation of Introbot which introduces the tasks to Toscana (Workflow System) and attaches the Request XML
and HTML documents. (HTML, Java, AA and Windows)
o Design and creation of Indexbot which indexes the request within the Workflow system. (HTML, Java, AA and Windows)
o Design and creation of Letter production robot, which creates PDF documents which are then sent to the customer by
central print (Word Interop)
o Design and creation of the actual Change of Address process which physically changes the address on various backend
systems (7), once address confirmation has been received from the customer.
o Mentoring and training of Junior Developers
o Design and development of core RPA processes handed over to junior developers so they could complete the processes
o National Bank of Ireland group award 2016 for cross team collaboration

10/2014 - 01/2016
RPA Technical Lead
Group Customer Digital and Innovation

(Regional and National Recognition Award Winning Project - Technical Innovation and Collaboration Respectively)
* Designed and developed the Blue Prism Infrastructure that is currently in use within Bank of Ireland Group. This includes;
o Implementation of Blue Prism, (Resource PCs, Development PCs, Scheduler)
o Multiple bespoke Automation objects for SQL Server Interactions, Real time SMS and Email Sending, Execute SQL, XML
Parsing
o Design and deployment pf databases used for audit, MI and reconciliation purposes
o Development and implementation of the Blue prism processes.
o Processes include, Online Notice of Withdrawals, Current Account Opening, Day 2 QA for Current Account Opening,
Account Linking, Change of Address and 3rd Level Campus Account Opening campaigns.
o Automated MI generation and presentation for managers at all levels.
o Designed and developed multiple custom Blue Prism Objects (Send Email, Send SMS, XML Parsers, Execute SQL)
o Mail Merge System for Business Banking facilities
o Design and Development of XML parser, which populates data dictionary table within SQL server, and also creates the
XML object for use within Blue Prism. (Code Object, data objects and End Objects. (All stages within Blue prism are XML,
this program saves a BP developer significant amounts of time, especially when there are large amounts of fields within
the request data payload.
o Design and Development of Dashboard which shows real-time information in relation to processes/queues and active
resource PCs.
* Designed and Led multiple coaching workshops with colleagues
* Awarded - Bank of Ireland Regional award for best technical solution 2015 for Robotic Process Automation

03/2014 - 10/2014
Programme Manager - Operations Centre
Operations Innovation and Enablement

Various Workflow Related projects, including
* Project Management of Application Service Centre (ASC) technical landscape for Bank to Workflow System from design to BAU.
* Design and Project management of scanning system for International Payments
* Design, Project Management and Implementation of Auto matching of Identification and Verification documents to parent requests
or current account opening. (Divisional Technical Innovation of the Year Award 2015)
* Various other technical projects relating to transaction reconciliation, MI Generation, BAU Support when required, and other
projects.
Awarded - Divisional award for most Innovative Technical Solution (Interpay scanning and child document scanning for current
account opening)

06/2013 - 02/2014
Senior Software Developer
SEPA Programme

* Development of Whitelist/Insufficient funds program also Whitelist/Mortgages force payment application
* Data reporting, analysis, extraction, transformation, loading and generation of extracts for customer communications.
* On-boarding Assistant Tool - used in the production of customer letters and assignment of tokens to customers, which automated
a very manual process. (Excel VBA, SQL Server)
* Enhancements to SEPA migration tool including KPIs in relation to the migration of customers to SEPA payments (vb.net, SQL
Server)
* Provision of statistics for management on an ad-hoc basis, and management of data quality

08/2012 - 06/2013
Software Developer
MARS / ASU

* Working with the Retail Credit Analytics Team Re-developing Optionslink, a tool used to identify financial treatments for customers
with distressed mortgages for the Mortgage Arrears Resolution Teams.
* Automation of data ETL and Management Information generation presented via pivot tables and charts into PowerPoint for




delivery via email.
* Design, Development, and Delivery of a Mortgage Customer Details Search Engine, (Used by the branch network account
managers) (Access 2003)
* Design, Development, and Delivery of a tracking application for the QA of Arrears Assessments, used by the Arrears Support Unit.
* Design, Development, and Delivery of an application used by the Mortgage legal team in the tracking of active cases.
* Environments used: (Blue Prism, SQL Server, Excel, Access, Word, VBA, Pivot Tables, Charts, ETL, .NET Studio, SSIS, Tableau,
Temenos)

05/2012 - 07/2012
Software Development Manager
AIT Sybiz Software

* This is a hands-on role that encompasses all aspects of team and project management regarding solutions application development
and delivery
* Two solutions I managed were Sales and Field Service Engineering mobile solutions stream was the development of Mobile
applications for the iPhone and iPad which integrated into Sybiz using xCode.
* The solutions all integrate with the Sybiz application suite, and cover production, sales, field service areas, as well as application
data integration to upstream and downstream systems.
* Responsible for the design, and project management of Production Focus - A commercial production system which will integrate to
Sybiz for manufacturing companies. - (C#, VB.NET, Linq to SQL, SQL Server, Foxpro)

09/2011 - 04/2012
Customer Implementation Manager
Leaseplan Infrastructure Services

* Working on the Customer Services Team, this was very much a client facing role, acting as the main point of contact with customer,
project stakeholders and internal and external technical teams.
* Program Manage full lifecycle Citrix Migration projects for Leaseplan in France, Spain and Slovakia. Take on of all IT systems,
infrastructure, and services to be based within data centres in Dublin. Includes full range of packaged application software and the
application sequencing of bespoke software, server migrations into consolidated and silo environments. (Full spectrum of
environments)
* Managed iSeries Migrations to Data Centres in Dublin for Leaseplan UAE and Romania.
* Improved project management processes and procedures and liaise closely with the project management Office to improve
project management documentation, templates, and reporting, both internally and externally.

06/2011 - 09/2011
Technical Consultant
Valuation Office

* Design and development of a Market Details module of the Valuations Office New Commercial Rates Re-Evaluation System.(VB.NET
2008 and SQL Server 2005)

04/2011 - 05/2011
Contract Technical Consultant
Down Syndrome Ireland

* Updates to CRM applications (HB Ice Cream event, DSI Membership) post upgrade to server 2011 and Office 2010

02/2011 - 04/2011
Contract Technical Consultant
JDM Products

* Automated Integration of online orders to Sybiz accounts system (Mine Customer Order data from PDF, and html files and inject
directly into Sybiz accounts package, and print picking lists in the warehouse) (vb.net 2010, SQL Server and Foxpro)

Local Availability

Only available in these countries: United Kingdom
Open to opportunites across EU
Profileimage by Paul Hynes Senior RPA (Robotic Process Automation) from Senior RPA (Robotic Process Automation)
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