Andreas Klaas available

Andreas Klaas

IT Project Manager (PMP), CRM & BI Business Analyst, Microsoft Dynamics CRM Application Consultant

Profileimage by Andreas Klaas IT Projektmanager (PMP), CRM & BI Business Analyst, Microsoft Dynamics CRM Application Consultant from Leonberg
  • 71229 Leonberg Freelancer in
  • Graduation: Dipl.-Wirtschaftsingenieur (FH)
  • Hourly-/Daily rates:
  • Languages: German (Native or Bilingual) | English (Native or Bilingual)
  • Last update: 24.04.2009
Profileimage by Andreas Klaas IT Projektmanager (PMP), CRM & BI Business Analyst, Microsoft Dynamics CRM Application Consultant from Leonberg
== My Services ==

IT Project Management
- 10 years experience in IT Project Management for international corporate clients
- proficient with full systems development lifecycle (SDLC) from concept to deployment
- manage project teams of up to 8 consultants and CRM implementations in 3M- vicinity
- control budged and time frame, liaise with senior business and IT stakeholders
- strong business communication and client facing skills, excellent presentation skills
- high level of analytical and problem solving skills, proven -follow-through- attitude

Business Analysis (CRM & BI)
- 9 years experience in CRM (and 2 years in BI) solution engineering and in providing technical and solution envisioning expertise to corporate customers in multinational and cross-cultural environments
- strong business consulting skills, proficient in process analysis and design of use cases
- conduct requirement workshops, perform requirements analysis and documentation
- focus on sales, service and marketing processes of manufacturing, hightech, automotive, energy, and electronic industry
- special expertise in product data management and quote/order management processes, proficient in analysis and design of product configuration solutions

Team Management
- 4 years management experience, supervise 5 project managers as direct reports
- execute staff assessments, develop team behaviors and best-practices
- guide team members in planning and executing their work

== Skills ==

IT Skills
- CRM Solutions: Microsoft CRM 4.0, marketing.manager 4.0, camos.Selling 10.0
- BI Solutions: Microsoft SQL Server 2007 (RS & AS), Cognos-BI-Suite Series 7
- Databases: MS SQL Server 2007, Oracle 9.i, Quest TOAD, MS Access 2007
- Product Configurators: camos, Interfaces to SAP VC and IPC
- Development: OOD, OOP, Data Modeling, ERM, SQL, XML
- Technologies: Client-Server, Web-based, Multi-Tier, SOA
- ERP Solutions: Interfaces to SAP R/3 (SD, PS, MM, FI, CO)
- Tools: MS Project 2007, DOORS 8.2, BMC Remedy 7.0, MS Office 2007, MS Visio 2007, MindManager 7

- Business Analysis: BPMN, UML, OOAD, Use Cases, Workshops, BABOK (IIBA)
- Software Development: V-Model, Waterfall, Scrum, SureStep (Microsoft), HBSG

Project Management
- HOUSTON (Daimler)

== Qualifications ==

- Project Management Professional
- Certificate of Project Management Institute (PMI)

- English Language Certificate by British Council
- Bandscore 8 (of max. 9)

Graduate Business Engineer
- University Degree: Graduate Business Engineer (\"Dipl.-Wirtsch.-Ing. (FH)\")
- Specialty: Computer Science, Marketing, Sales

== Project References ==

Mercedes-Benz Cars (Daimler)
My Role: Sub Project Manager for Requirements Management, Head Business Analyst, Application Consultant (on client side)
My Level: Principal (managed 3 Consultants)
My Locations: France, Germany, Spain
Duration: 01/2007 - present
Industry: Automotive
Project: A large CRM initiative was launched in order to manage the international corporate sales of Mercedes-Benz Cars division. The scope was to track all key account management activities on international level and on national level in major European markets. The focus of the CRM solution was account, activity and contract management tracking the operational sales business process, supporting marketing processes as well as providing reporting and analysis capabilities to management of head quarter units and national sales management units. In a second project phase, the solution was fully integrated with the existing Daimler BI environment enabling corporate sales to analyze CRM related data against actual sales data.

Daimler Financial Services (Daimler)
My Role: Business Analyst, Roll-Out Manager (on client side)
My Level: Principal
My Locations: Germany
Duration: 02/2008 - 11/2008
Industry: Financial Service
Project: The CRM solution for Mercedes=Benz Cars international corporate sales (see my reference at Daimler, Mercedes-Benz Cars) was adapted to the sales and marketing processes of the fleet sales business of Daimler Financial Service. After the implementation of these processes the solution was rolled out in Daimler Financial Services sales departments on head quarter level and various European countries.

ABB Instrumentation & Analytical (ABB)
My Role: Project Manager, Business Analyst (on CRM supplier side)
My Level: Principal (managed 4 Consultants)
My Locations: Canada, Germany, USA
Duration: 07/2004 - 07/2006
Industry: Hightech, Manufacturing
Project: The scope of the project was to deliver a unified CRM solution to the international sales network of ABB Instrumentation & Analytics. The sales divisions of all three manufacturing locations in Germany, Canada and USA where equipped with a common CRM tool with strong focus on quote and order management processes. The CRM solution was equipped with a Product Configurator in order to accelerate sales cycles. The solution was integrated into the different ERP backend of the three manufacturing locations. The objective of management was to better monitor and control the sales cycle and to improve the accuracy of sales forecast on the volumes but also on the type and configuration of quoted products.

AREVA Transmission & Distribution (AREVA)
My Role: Project Manager, Business Analyst, Application Consultant (on CRM supplier side)
My Level: Principal (managed 8 Consultants)
My Locations: France, Germany, Turkey
Duration: 06/2003 - 07/2006
Industry: Energy, Manufacturing
Project: After Alstom T&D division was acquired by AREVA, the CRM project (see my reference at Alstom) went into a second phase. The CRM solution was extended by collaborative and analytical components. In addition the quote-to-order process was streamlined by implementing an extensive interface to SAP R/3 (SD, PS, MM, FI, CO). In this project phase the CRM solution was introduced to further locations in Turkey and UK.

Alstom Transmission & Distribution (Alstom)
My Role: Project Manager, Business Analyst, Application Consultant (on CRM supplier side)
My Level: Senior (managed for 4 Consultants)
My Locations: France, Germany
Duration: 02/2002 - 05/2003
Industry: Energy, Manufacturing
Project: Alstom T&D introduced a CRM solution with integrated Product Configuration capabilities to its worldwide sales. Sales Engineers and Key Account Managers use the system to generate (technical and commercial) complex quotes including products from various manufacturing locations and third party vendors. The scope of the solution was also to track all further sales activities related to entire sales projects. The CRM solution was rolled=out to the Alstom T&D sales network in Germany, France and Belgium.

Zwick (Zwick Roell Group)
My Role: Project Manager, Business Analyst, Application Consultant (on CRM supplier side)
My Level: Senior (managed 3 Consultants)
My Locations: Germany
Duration: 09/2001 - 03/2004
Industry: Manufacturing
Project: Zwick decided to introduce a CRM solution to support the sales and service process of the German sales organization. The scope was to fully integrate all parts of the sales process on an extreme detailed level. The complete process landscape was analyzed and fully implemented inside the CRM solution over several project phases.

My Role: Application Consultant, Development Consultant (on CRM supplier side)
My Level: Junior
My Locations: Austria
Duration: 04/2000 - 10/2001
Industry: Automotive, Manufacturing
Project: The scope was to introduce an operational CRM solution to primarily track the sales process and manage the worldwide quote creation and tendering process. Heart of the solution was a technical Product Configurator to support the sales engineers and providing reporting capabilities for the technical analysis of expected sales.

My Role: Business Analyst, Application Consultant (on CRM supplier side)
My Level: Junior
My Locations: Germany
Duration: 03/2000 - 07/2000
Industry: Manufacturing
Project: Hobart introduced a CRM solution to supports the national and international sales as well as the national dealer network. The primary objective was to streamline the sales process by offering all products and systems inside an integrated Product Configurator. The solution was rolled out to the sales and service organizations in Germany and UK.

My Role: Application Consultant, Development Consultant (on CRM supplier side)
My Level: Junior
My Locations: Germany
Duration: 11/1999 - 02/2000
Industry: Construction
Project: The objective was to provide a CRM solution to support the quote and order management process of used construction equipment. An interface to the Internet portal enables the users to process queries generated by customers on the website.

My Role: Project Manager (on client side)
My Level: Junior
My Locations: Germany
Duration: 10/1998 - 09/1999
Industry: Manufacturing
Project: Zahoransky decided to equip the international sales organization with a CRM tool in order to accelerate the sales cycle and lower the cost of sales. The sales organization uses the solution to manage the quote process and track all customer interaction on sales and marketing side. A high-level Product Configurator supports the sales managers when creating tenders and offers. The CRM solution was introduced to sales units in Germany and Spain.

Oral-B (Procter & Gamble)
My Role: Business Engineer (on client side)
My Level: Junior
My Locations: USA
Duration: 04/1997 - 03/1998
Industry: Consumer
Project: Designed machine layouts in consideration of material flow, World Class Manufacturing, visual work place, material pull system (Kanban) and “Factory=in=Factory” philosophy.

== Curriculum Vitae ==

Daimler AG, Stuttgart, Germany (01/2007 - present)
Function: Principal CRM Consultant and Business Analyst
- Business Analyst and Functional Consultant principal role in project team responsible for delivering CRM & BI solution to Daimler International Corporate Sales
- Play key role in large-scale CRM initiative for Daimler divisions Mercedes-Benz Cars & Vans, Mercedes-Benz Trucks and Daimler Financial Services
- consult stakeholders, liaise with IT group, business and external suppliers
- analyze and model business processes, conduct business requirement workshops, gather and engineer requirements, draw specifications and design documents
- design business object models, business workflows and user interfaces
- participate in system design, monitor development staff performance and deliverables
- coordinate system tests, review test plans and cases, execute system expert tests
- plan and manage roll-out phases for various European countries
- develop training programs for end users, key users and data managers
- design and create project performance reports for senior project management

camos GmbH, Stuttgart, Germany (01/2002 - 06/2006)
Function: Team Manager, Senior Consultant CRM and Project Manager
- supervised and managed team of 5 project managers, executed staff assessments
- assigned tasks to team members, developed team behaviors and operating rules
- established best-practices and project management methodologies, guided team members in planning and executing their work
- supported international sales activities through presentations, negotiation of proposals, trade fair involvement and giving lectures at user meetings
- managed complex CRM projects in Germany, France, USA, Canada, UK and Turkey with up to 8 consultants for companies in manufacturing industry with up to 600 users
- analyzed, improved and documented business processes in sales and marketing
- conducted workshops to analyze customer requirements and project scope
- developed business and IT concepts, created project and conversion plans
- created and negotiated service proposals and service level agreements
- was responsible for project progress, budget, quality assurance and customer satisfaction through complete project lifecycle
- worked with senior management, initiated action to identify and resolve project issues

camos GmbH, Stuttgart, Germany (11/1999 - 12/2001)
Function: CRM Consultant and Project Manager
- implemented CRM solutions in Germany, France, Austria, Switzerland for clients in manufacturing industry with up to 100 users
- analyzed customer requirements and existing sales business process in order to create specifications for implementation of the solution
- organized and conducted specification meetings with client project teams, created and drafted project specifications, developed proposals including approach and timeline
- programmed and customized procedures, workflows, and user interfaces of standard CRM solution using object-oriented developing tool
- modeled databases in MS SQL Server and Oracle, created data migration plans
- developed (OOD, OOP) individual components and functions
- designed and developed interfaces to existing ERP systems, usually SAP R/3
- delivered second-level support during roll-out for various international client locations
- contributed to pre-sales phases through proof-of concept and proposal support

Zahoransky AG, Freiburg, Germany (10/1998 - 10/1999)
Function: Project Manager
- delivered CRM solution as responsible project manager
- analyzed and documented sales business processes and customer requirements, created detailed requirement specifications and project plan, estimated project budget
- assessed and evaluated potential vendors of CRM solutions, conducted decision making process for final senior management decision
- customized and configured CRM solution in conjunction with involved service provider, migrated relevant data from existing ERP system into CRM application
- trained, coached, and supported key users and end users, administered and maintained CRM application and SQL server
- successfully delivered CRM solution with about 30 users and roll-out into 2 locations

Oral-B Laboratories Inc., Iowa City, USA (04/1997 - 03/1998)
Function: Industrial Engineer
- identified, analyzed, and assessed cost saving opportunities for complete tooth brush manufacturing process
- designed machine layouts in consideration of material flow, World Class Manufacturing, visual work place, material pull system (Kanban) and “Factory-in-Factory” philosophy
- was responsible for the manufacturing process of tooth brush line, reported and presented weekly production efficiency to production management
- identified issues within manufacturing process, initiated actions in order to maintain a high production efficiency

Available 01 August 2010 at 100%, on-site 75% possible