Skills
Previously, I worked with many multinational companies, in these positions, I demonstrated the ability to solve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs). I consistently met my sales volume goals.
I also bring to the table experience in business development, having worked as sales representative in two major shipping companies. I truly enjoy working in a multicultural environment.
Thank you for your time
Project history
Identify and interact with the main actors of the Biotech & Pharma Industry: companies, chambers, public and private institutions
Design and execute training, promotion and commercial plans
International Trade consultant
Draft exportation procedures
Drawing of promotion activities
Business Intelligence
Interaction with national and international governmental entities
International Trade consultant
Supply Chain
Marketing communications
Pricing and market research
Key Account specialist.
Prepares action plans for effective search of sales leads and prospects.
Initiates action plans to penetrate new markets&expand the customer.
Research and initial contact with potential clients
Create, sending and follow up of quotations.
Receive and transmit shipping instructions to Customer Service.
Sales Support
Generate standard operating procedure for new clients.
Investigate and identify strengths&weaknesses of competitors.
Assist in conflict resolution billing and payments.
Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
Assistance to Uruguay&Paraguay office (commercial system/procedures)
Dry / Reefer / Imo Cargo
Trades: Asia / West Africa / Brazil
5) January 2005 – March 2007: Hamburg Süd
Position: Senior Account Executive (Exportation)
International Trade consultant
Supply Chain
Market Intelligence
Logistic an operative International Trade Consultant
Dry / Imo Cargo
Trades: North Europe / North America / Asia / Brazil / Gulf
Mediterranean / Africa
Personal main successes: Tender/Bid Isotankcontainers to North Europe / Usa Hubs (Stolt&Nielse/Hoyer/Carmocal/BMCU)
Achieving new markets/clients
4)January 2004 – December 2004: Hamburg Süd
Position: Customer Service (Exportation)
International Trade consultant
Supply Chain
Client assistance / Booking creation / Terminal port follow up / Cargo follow-up at destination
Complete handling of documentation
Trades: North Europe / North America / Brazil / Gulf
Personal main successes: Operation and customer service Wine North Europe Market
Peanuts/Beans/Canned Tomatoes Cargo
3) January 2003 – December 2003: Crowley American Transport (HSUD Acquisition)
Position: Customer Service (Exportation)
International Trade consultant
Supply Chain
Client assistance / Booking creation / Terminal port follow up / Cargo follow-up at destination
Inlands and connections) / Complete handling of documentation
Trades: North America / Gulf
Personal main successes: Mainly task telesales / Customer Service phone attendance / Export statistics
2) March 2000 – March 2002: Hamburg Süd
Position: Trainee
Responsibilities: Working four months in each department acknolowing all HSUD IT systems and procedures
Departments:
Accounting (Line/Reconciliation)
Documentation (Importation/Exportation)
Logistics (Stock / Value Added Services)
Operation (M&R/Custom)
Commercial (Customer Service)