Profileimage by Tjerk Dijkstra Experienced Business Excellence Leader from Adliswil

Tjerk Dijkstra


Last update: 11.04.2020

Experienced Business Excellence Leader

Graduation: Master of Science Chemical Engineering
Hourly-/Daily rates: show
Languages: German (Full Professional) | English (Full Professional) | Dutch (Native or Bilingual)


Lean Management Lean Lean Manufacturing Lean Six Sigma Six Sigma Operational Excellence Business Excellence Transformation Process Management PMO agile Change leader


CV_Tjerk Dijkstra_Jun_2020.pdf


An international and cross-cultural Business Excellence and Operational Leader with over 25 years business experience in process improvement, leadership and consulting. His industry understanding includes machinery, chemical operations, plastics, automotive, aerospace, engineering, IT, banking, insurance, telecommunication, project management and logistics. TJ is supporting and advising Executive and Senior Management Teams to transform organisations into successful enterprises that serve their customers better and are “fun places to work at”. TJ has proven and deep knowledge of Lean Management (including McKinsey’s 5 lenses approach), Six Sigma, Reengineering and Transformational Leadership in both manufacturing and services. He is occasionally a key-note speaker on these topics.

Certified as Lean Six Sigma Master Black Belt (GE, 1999), MBTI license step I and step II consultant and CAP (Change Acceleration Process) trainer.

Project history

01/2018 - 06/2020
Business Excellence Leader
Conzzeta Management AG (1000-5000 employees)
Industry and mechanical engineering
  • Business Excellence Deployment Lead and trusted advisor of Executives
  • Building and rolling out Business Excellence globally to support and execute the company's strategy. Focus on Customer & Quality, Speed, Employee Engagement and Profitability
  • Currently focusing on Lean in Production, Production Systems, Administration (Finance and Back Office), R&D (including Agile), Service and Sales
  • Achieved in 2018: 20% increase in service NPS score and 0.5% of EBIT

01/2016 - 12/2017
Lean Business Architect
Zurich Insurance Ltd. (>10.000 employees)
  • Responsible for a Lean Transformation in 2016 in Australia that created a capacity free up of 25% on a population of 143 FTE, saving of 2.1 million USD and generated additional revenue as 9.9 million in GWP
  • Responsible for a Lean Transformation in 2016 in Hong Kong that created a capacity free up of 23%
  • Leading the Lean Management (ZWoW) program in APAC by planning another 6 Streams in 3 countries, effecting 450 FTE’s
  • Supporting countries in Europe to identify and execute improvement levers in the areas of Lean, Digital and automation
  • Partner with C-suite managers in selecting, scoping, preparing and transforming business areas into Lean operations
  • Trusted advisor of executive teams to adapt the Lean Management System to local and regional challenges, for instance by identifying a potential of 20% of FTE to offshore in the current Stream in Australia

01/2015 - 12/2015
Managing Stream Lead
Zurich Insurance Ltd. (>10.000 employees)
  • Lead 5 direct reports of which 3 have been developed and promoted to Stream Lead
  • Lead 3 Lean Transformation (ZWoW) Streams in Switzerland, Germany and Hong Kong that created a capacity free up of 25% on a population of 300 FTE, saving of 3.8 million USD and generate and additional GWP of 5 million USD
  • Implemented sustainable Lean Management Systems, in mini-transformations of 14 weeks, that are bringing a year on year productivity of 5%
  • Lead and coached 15 Senior Managers through the Lean transformation
  • Lead and coached 4 - 8 Change Agents through each of the mini-transformations and increased their skill levels by at least 20%
  • Quote from Intranet article “ZWoW: The business unit perspective”: “Marc gave specific credit to the ZWoW team he worked with, including TJ Dijkstra, for the successful implementation of ZWoW at Hong Kong GI.”

06/2012 - 12/2014
Global Deployment Leader Lean
Zurich Insurance Ltd. (>10.000 employees)
  • Leading the global roll out of Lean in the Group Functions
  • Successfully defined Lean strategy and implemented this on a global basis
  • Led 16 Kaizen teams to improve processes with an average increase of productivity of over
  • 30% and average cycle time reduction of 30%
  • Implemented standardized (global) processes
  • Implemented global standard operational metrics

12/1999 - 04/2012
Owner and Senior Consultant
Sigma Quality Consultancy GmbH (< 10 employees)
  • Worked as an independent senior consultant and interim manager:
  • Supported my clients and their management (C-level) to transform their business
  • to be more successful and profitable
  • Led strategic cross-divisional projects and teams
  • - Implemented and deployed Lean Six Sigma and DFSS in service and production
  • industries
  • Aligned business visions/strategies to measurable metrics on operational level
  • and implemented review cycles (process management and BPM)
  • Trained, coached and mentored project leaders, Black Belts, Champions and
  • other stakeholders involved in Lean Six Sigma
  • Worked for many different industries and clients, see table:




Service Provided

Johnson Controls



BB/Champion training and project mentoring

Implementing process management structure

Ford Europe

Incl. Volvo, LandRover, Jaguar


Germany, UK, Sweden

BB / GB / Champion Training and project mentoring

Mentored DFSS project on interior design of LandRover Discovery 3 facelift that was also later used in Discovery 4: 94% reduction of quality defects

Air Liquide
Industrial Gases




Assessment (for implementing Lean Six Sigma) and project mentoring




BB / GB Training and project mentoring

Mentored project that reduced administrative Time To Market process with 50%

Philips Medical Systems





GB Training to improve the “Root Cause and Corrective Actions” culture

Coaching and mentoring GBs

Vyncolit (Perstorp)



BB / GB Training in Lean Six Sigma
Coaching and mentoring BBs and GBs
Interim project manager
Two Kaizen events to improve quality and reduce customer complaints by 50%.

Nuclear Industry


UK, France, Belgium, Germany, Sweden

Lean Six Sigma and DFSS training

BB / GB coaching
Led two Kaizen events that improved the productivity of the fuel rods process by 30%




Lean Six Sigma Deployment: strategic alignment from corporate goals to project level
BB / GB / Management training
Interim project manager


2007 - 2009


Lean Six Sigma and DFSS Deployment
BB / GB Training and coaching
Led and mentored DFSS projects for 4th generation E-class body: improved Right First Time level from 85% to 99% by improvement in welding processes and supplier quality.

SR Technics


Switzer-land, UK

Lean Six Sigma Deployment including training and coaching of Green and Black belts
Project portfolio management and PMO
Leading a Lean transformation in the aircraft engine service department to reduce lead time and costs: reduced lead time from 60 to 45 days and reduced costs by 15%.

Ammann AG
Heavy Machinery



Lean Six Sigma Deployment
Coach and Mentor executive management
Project portfolio management
Train and coach Green Belts and Black Belts

Mentored projects to implement JIT principles that resulted in a reduction in costs by 15%.

01/1997 - 12/1999
Black and Master Black Belt Manufacturing & Service
General Electric Plastics (>10.000 employees)
Industry and mechanical engineering
  • Executed several successful projects and Kaizen events to eliminate valuable machine downtime and quality issues. Was one of the first certified Black Belts at GE Plastics.
  • In Manufacturing: Accountable for process improvement projects were which resulted in Direct Savings of 2 million US$ and 1.5 million US$ Incremental Revenue. Acted as an "internal" consultant and change agent
  • Led one of the first DFSS projects in GE Plastics to introduce an improved silicone sealant that delivered in the first 12 months an incremental margin of USD 300k and direct savings of USD 730k.
  • In Service: Accountable for a service level increase of 20% while keeping Inventory Turns at the same level. Acted as an "internal" consultant and change agent. Certified as Master Black Belt in September ´99.
  • Trained and coached 50 black belts, 20 champions, 15 Master Black Belts, 20 executives and 150 green belts in DMAIC and DFSS.

06/1990 - 12/1996
Production Manager
Caldic Europoort B.V. (500-1000 employees)
Industry and mechanical engineering
Managed project, supervised construction of chemical plant and became production manager
of this plant after start-up (70 million Euro investments). In this role, I increased the output of
this plant by 300 % via modifications and coaching of the operators in the shifts.

Time and spatial flexibility


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